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 help desk now


Remedy Welcomes You To Your New Office. Now Get To Work!
At Remedy there is a 5 working day service level agreement for getting new employees up and running. If an employee accepts a job at least five days before the

help desk now  fully integrated with Remedy's Help Desk, Change Management and Purchasing@Work products. Thus, if a new employee needs a desktop computer or desk that can't be found in inventory the order can be generated and sent for approval automatically. This puts SetUp@Work on two strategic growth paths. First, as a member of the Remedy@Work suite it will be joined by other complementary applications. Among possible new products would be collaboration and task management tools. It seems likely that evolution will

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Browse RFP templates

Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the succes of your software selection project.

Browse Now
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » help desk now

Salesforce.com Updates Desk.com for SMBs


Salesforce.com recently released an upgrade to Desk.com, a cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). Now Desk.com (formerly known as Assistly), which is available on the Salesforce AppExchange marketplace, features a customizable console, allowing agents to view customer data such as account and sales information with filters to organize the data how they want to view it.

help desk now  Desk.com , a cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). In contrast to Salesforce.com's enterprise-level customer service product, Service Cloud , Desk.com's main trait is its ability to be deployed quickly. Now Desk.com (formerly known as Assistly ), which is available on the Salesforce AppExchange marketplace, features a customizable console, allowing agents to view customer data such as account and sales information with filters to organize the data Read More

CRM: Out of the box? Or outside the box?


Everything can change without notice in your relationships with prospects and customers, and customer relationship management (CRM) solutions should be flexible enough to help with this ongoing challenge. Monolithic enterprise resource planning (ERP) packages or suites can take years to implement and cannot easily adapt to change; but CRM solutions can provide functionality that makes change

help desk now  services will benefit from help desk functionality, while utilities companies will focus on tracking the feedback they get from customers on the quality of their field service response teams. Any company could benefit from the functionality mentioned above, but some are more likely than others to view it as essential for their business and invest in it. Process-oriented functionality is usually provided in stand-alone tools for business process or project management, or as part of ERP packages, but new Read More

Concur Aims To Be Single Point Of (Purchasing) Access


Concur began as a vendor of shrink-wrapped travel and expense tracking software, but is now making a play to be a major provider of self-service Internet-enabled applications, including offerings in E-purchasing and Human Resources.

help desk now  strength has been in Help Desk applications, is one. Remedy has one advantage in that its help desk software is well known to IT managers, who have influence over any enterprise software purchase. Peregrine Systems is another competitor. Peregrine's strategy is to corner those companies that need its sophisticated asset management capabilities, and then swoop down on vendors with less specialized offerings. Walker Interactive Systems, which provides a financial systems portal, has also added purchasing Read More

Adexa Reports Record First Quarter Results


It began the quarter as Paragon Management Systems and finished it as Adexa. Now the company looks to build on its record first quarter results.

help desk now  logistics,supply chain,goldman sachs,management training,software company,inventory management,supply chain jobs,help desk software,transportation logistics,warehouse management,order management software,transportation management,inventory control software,inventory systems,warehousing software Read More

Trending Now: Social Learning


Social learning provides a community for everyone to ask and answer questions in an environment rife with varying perspectives, challenges, and insights. Multiple alternative resources exist for advanced learning, including video, massive open online courses, gamification, and social networking tools. This report addresses the business impact of social learning and how organizations can take advantage of it to grow.

help desk now  social learning, social networking, MOOC, professional development, career development, enterprise social collaboration Read More

ViryaNet G4 Is Now a TEC Certified Field Service Management Solution


Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field service management role-based solution which covers the full spectrum of service management, from creating work to planning, scheduling, and dispatch, and execution in the field. To achieve TEC Certification, ViryaNet completed TEC’s detailed questionnaire and delivered a comprehensive product demonstration.

help desk now  service representatives (CSRs) and helps populate the work order request with the correct customer information.   Work requests can be created under contracts and linked to warranties, service-level agreements (SLAs), etc. or they can stand alone. Additionally, the system allows companies to define work types to organize the requests that it receives from its customers. In so doing, the system can give an estimate of the required time and resources needed by each job type. In other words, thanks to this Read More

Drug Pedigree Guidelines and How Software Can Help


Drug manufacturers and retailers are tightening their data collection and reporting processes to meet new US Food and Drug Administration (USFDA) guidelines. But which software offerings are best placed to help drug manufacturers comply with the new guidelines?

help desk now  and How Software Can Help This is a modified version of the article originally published July 19, 2006. Counterfeit and adulterated drugs are an increasing problem, particularly in the United States. Not only do these activities strip profits from legitimate drug manufacturers, but they can also pose a health risk to the consumer. As a result, the US Food and Drug Administration (FDA) has issued guidelines covering cradle-to-grave tracking requirements that pharmaceutical companies must comply with for Read More

SimplyDigi LMS Is Now TEC Certified


We recently certified SimplyDigi's learning management suite (LMS) , and I wanted to share my first impressions of the product with you. SimplyDigi was founded in Delaware (US) in 1999 and offers two products: SimplyDigi LMS/LCMS (Learning Content Management System) and DigiCast (for live classroom and meeting events). Both solutions were developed entirely in-house by SimplyDigi, and the

help desk now   Read More

UNIT4 Agresso ERP Is Now TEC Certified


UNIT4’s flagship product Agresso ERP has been TEC certified in the ERP for services software space. The application demo confirmed that the software is a powerful, flexible, and immensely user-friendly solution for the service-oriented industry, with a strong focus on project management.

help desk now  Agresso ERP, UNIT4, ERP for services, TEC certified, TEC certification, service industry Read More

Field Mobility – What’s Now & Next?




help desk now  field service, field mobility, service organizations, WM, workforce management, ViryaNet white paper, mobile workforce, field application, ViryaNet G4 Read More

Is a New ERP in Your Future? Why Not Now?


If your current enterprise resource planning (ERP) isn't doing the job for you now, it’s not likely going to do so in the future. If you are a manufacturer that is not running your operations on a modern, technology-enabled, fully functional ERP solution, you are probably feeling the pain of inefficiencies and you are not optimizing your business.

help desk now  erp system, enterprise resource planning, erp, MES, manufacturing system, ERP ROI Read More

Affordable BI: Why Your Business Needs It now!


In why BI is ripe for businesses of any size, you'll learn why the ideal time to consider a BI solution is now; and how new BI solutions for smbs a...

help desk now  same powerful technology that helped drive the success of many big corporations is available to you. Learn how your small or midsized company can reap the benefits of BI in Why BI is Ripe for Businesses of Any Size . Download your PDF copy today.   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Read More

AMD Hooks Up with Transmeta - For Now


Advanced Micro Devices, Intel’s main CPU competition, has teamed up with Transmeta – another Intel competitor – in an effort to speed development on its 'Sledgehammmer' 64-bit processor.

help desk now  Market Impact This may help AMD reduce the gap between release of the Sledgehammer processor and release of compatible third-party software. AMD apparently believes that Transmeta's software can simulate the behavior of Sledgehammer more effectively than AMD's own simulation software. Typically, there can be a six-to-12-month development cycle for software designed to run on a new processor. AMD hopes it can reduce this lag - normally there is a time gap between the hardware and software releases. Read More

Now is the Winter of our Discontent


This briefing explores the issues and options facing legal firm management teams in the current economic climate. Rather than reacting to the situation, firms have an opportunity to clean house within the business and position themselves to take advantage of the economic up-turn. Find out how.

help desk now  Legal,BPM,Business Excellence,Business Transformation,Process Improvement Read More