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How ITIL-based IT Help Desk Can Help Small and Medium Businesses
Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services, with the main objective of aligning

help desk paper  ITIL-based IT Help Desk Can Help Small and Medium Businesses Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services, with the main objective of aligning business and IT. Because there is no mandate that companies implement all framework specifications, small and midsize businesses (SMBs) need to have a cost-savings approach to ITIL implementation, so they can adopt the right features of ITIL. Learn how. Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk paper


About CustomerFirst
CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It

help desk paper  contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer. Read More...
St. Marys Paper Ltd.: Customer Profile
St. Marys Paper Ltd. is a pulp and paper mill located in Sault Ste. Marie, Ontario (Canada). In 1989, it implemented a CHAMPS computerized maintenance

help desk paper  system in place to help reduce downtime and standardize maintenance processes. Technology-Driven Maintenance In this age of continuous change, however, St. Marys was faced with further maintenance requirements. Maintenance technology advanced as well, with the advent of Client/Server (CS) applications with graphical interfaces and greater flexibility than previously possible. Having updated their financial system to C/S it was time for St. Marys to do the same for their maintenance department. In 1998, Read More...
The Importance of the White Paper and What It Can Do for You
The white paper—a wonderful little piece of literature chock full of thought provoking insight and informative prose—got its start many years ago, long before

help desk paper  a white paper could help anyone. But after a little more than eight months writing for TEC’s website, I’ve come to understand the importance of the white paper and what it really means in the world of technology. I’ve pored over more than a hundred of them since my journey here at TEC started, and I’ve read about everything from virtual technology to SAN storage , from LANs and WANs , to the latest in data security protection and more. The wealth of knowledge that white papers contain make them a Read More...
Six Essential Considerations When Choosing a Field Service Software Solution
There are numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support

help desk paper  numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support activities more effectively. However, field service requirements are much more complex and diverse than call center and customer support functions. Therefore, it is essential that companies considering software for field service evaluate, select, and deploy software designed specifically for field service. If you're in the process of evaluating field service Read More...
Help Us Choose the Next TEC Buyer's Guide-Take Our Poll
Recently, we launched a comprehensive buyer’s guide to BI solutions. TEC's buyer’s guides combine analyst insight into various types of enterprise software with

help desk paper  of software you’d like help with evaluating. Let us know what your preferences are for upcoming buyer’s guides by taking our poll below. We’ll publish the results in an upcoming issue of the Inside Edition TEC Newsletter , and keep you posted on plans for upcoming buyer’s guides. {democracy:61} Read More...
Compaq Buys a Chunk of Inacom - But Will It Help?
As rumored since last fall, Compaq Computer Corp. has announced its acquisition of Inacom Corp.'s distribution business for approximately $370 million in cash

help desk paper  - But Will It Help? Event Summary 1/4/2000 [Sm@rt Reseller] - As rumored since last fall, Compaq Computer Corp. has announced its acquisition of Inacom Corp.'s distribution business for approximately $370 million in cash. The deal will let Compaq re-engineer its supply chain, while cutting off indirect rivals Hewlett-Packard and IBM from a major distributor. Compaq said it expected the deal would allow it to enhance its direct-sales capability by giving it end-to-end order management and complex Read More...
Oracle Optimized Solution for JD Edwards EnterpriseOne-A Business White Paper
This paper describes the benefits of integrating Oracle's software and hardware technologies to achieve optimal results in the form of increased performance

help desk paper  oracle optimized solution for jd edwards enterpriseone,oracle and erp,oracle hardware,jd edwards enterpriseone,oracle jd,jd oracle,oracle jd edwards,jd edwards oracle,erp jd,erp jd edwards,jd edwards erp,jd edwards enterprise,jd edwards enterprise one,jd edwards enterprise 1,jd edwards e1 Read More...
Performance Management and ERP: What You Need to Know to Get the Most out of Your Investments
This paper details the challenges chief information officers (CIOs) face when seeking performance management (PM) capabilities from their enterprise resource

help desk paper  erp cost,bpm workflow,erp applications,erp comparison,erp technology,implementation of erp,saas erp,bpm tools,enterprise resource planning systems,erp package,erp packages,erp selection,erp services,erp tutorial,erp vendor Read More...
IMS Reconciliation White Paper
Widespread acceptance of the principles in the Third Generation Partnership Project (3GPP) IP Multimedia Subsystem (IMS) is nearing a level that would indicate

help desk paper   Read More...
Inductance Calculations with PerMag
This white paper illustrates how to use finite-element codes to calculate inductance. The calculations address transmission lines in the limit that the

help desk paper   Read More...
TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software
Impartial software evaluation firm Technology Evaluation Centers Inc. (TEC) launches its Merchandising Systems Evaluation Center to help companies select the

help desk paper  Systems Evaluation Center to Help Retailers Select Software TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software New Merchandising Systems Evaluation Center from TEC helps retailers evaluate and select the best merchandising solutions for their requirements &defaultModeld=393&tecreferer=TEC_RSE&openerURL= target= Evaluation_Center style= font-size:11px; > &defaultModeld=393&tecreferer=TEC_RSE&openerURL= target= Evaluation_Center style= font-size:11px; > Start Your Read More...
How Can IT Help Competitiveness These Bleak Days? - Part 1
A week before this past Thanksgiving holiday (US), I was invited by a long-term analyst relationship contact at SAP to listen to (via multimedia streaming) a

help desk paper  Can IT Help Competitiveness These Bleak Days? - Part 1 A week before this past Thanksgiving holiday (US), I was invited by a long-term analyst relationship contact at SAP to listen to (via multimedia streaming ) a panel discussion on a late Friday afternoon. The expert panel explored reasons for companies to maintain IT investment even (if not especially) during difficult economic times. Bruce Richardson, the Chief Research Officer of AMR Research , moderated the event. The star-studded and Read More...
5 DNS Security Risks That Keep You Up At Night (And How To Get Back To Sleep)
DDoS, cache poisoning, footprinting, oh my! Who knew that there were so many ways to threaten the security of your DNS? Read this white paper to find out all of

help desk paper  DDoS, cache poisoning, footprinting, DNS security, DDoS attack, distributed denial-of-service, network attack, IT attack, Dyn, managed DNS, Dyn white paper Read More...
Lozeau Selects Commsoft Fidelio ERP with the Help of TEC Software Selection Services
Lozeau, a retail company providing cameras, video cameras, accessories, and services, recently selected Commsoft to meet its enterprise resource planning (ERP

help desk paper  Fidelio ERP with the Help of TEC Software Selection Services Lozeau, a retail company providing cameras, video cameras, accessories, and services, recently selected Commsoft to meet its enterprise resource planning (ERP) needs. Commsoft was chosen from among ten vendors of viable solutions during a selection process headed by TEC’s selection services group. Lozeau looked to the expertise of TEC’s team for assistance throughout the software selection process and in the vendor contract negotiations. Read More...

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