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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 help desk paper


How ITIL-based IT Help Desk Can Help Small and Medium Businesses
Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services, with the main objective of aligning

help desk paper  ITIL-based IT Help Desk Can Help Small and Medium Businesses Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services, with the main objective of aligning business and IT. Because there is no mandate that companies implement all framework specifications, small and midsize businesses (SMBs) need to have a cost-savings approach to ITIL implementation, so they can adopt the right features of ITIL. Learn how.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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About CustomerFirst


CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer.

help desk paper  contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer. Read More

St. Marys Paper Ltd.: Customer Profile


St. Marys Paper Ltd. is a pulp and paper mill located in Sault Ste. Marie, Ontario (Canada). In 1989, it implemented a CHAMPS computerized maintenance management system (CMMS) to help reduce costs and improve efficiencies. In 1998, St. Marys decided to investigate potential vendors for a maintenance system upgrade. After reviewing several vendors, the mill again turned to CHAMPS.

help desk paper  system in place to help reduce downtime and standardize maintenance processes. Technology-Driven Maintenance In this age of continuous change, however, St. Marys was faced with further maintenance requirements. Maintenance technology advanced as well, with the advent of Client/Server (CS) applications with graphical interfaces and greater flexibility than previously possible. Having updated their financial system to C/S it was time for St. Marys to do the same for their maintenance department. In 1998, Read More

Six Essential Considerations When Choosing a Field Service Software Solution


There are numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support activities more effectively. However, field service requirements are much more complex and diverse than call center and customer support functions. Therefore, it is essential that companies considering software for field service evaluate, select, and deploy software designed specifically for field service. If you're in the process of evaluating field service software, be sure that both the solution and the vendor selected conform with each of the six criteria described in this white paper.

help desk paper  numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support activities more effectively. However, field service requirements are much more complex and diverse than call center and customer support functions. Therefore, it is essential that companies considering software for field service evaluate, select, and deploy software designed specifically for field service. If you're in the process of evaluating field service Read More

The Importance of the White Paper and What It Can Do for You


The white paper—a wonderful little piece of literature chock full of thought provoking insight and informative prose—got its start many years ago, long before there were computers in every office and home around the world. Back then, the white paper was a way for individuals to discuss their positions on a specific topic, but was predominantly used by the government. Today, white papers are a

help desk paper  a white paper could help anyone. But after a little more than eight months writing for TEC’s website, I’ve come to understand the importance of the white paper and what it really means in the world of technology. I’ve pored over more than a hundred of them since my journey here at TEC started, and I’ve read about everything from virtual technology to SAN storage , from LANs and WANs , to the latest in data security protection and more. The wealth of knowledge that white papers contain make them a Read More

BUY.COM Called "911" For Help


Service911.com has inked a deal with BUY.COM to provide customer service through the Internet.

help desk paper  COM Called 911 For Help Event Summary Service911.com has announced a deal with BUY.COM to provide technical support for the Internet retailer. Using Service911.com's Application Service Provider (ASP) model, BUY.COM's new Technical Service Center offers an array of support options including: More than 5,000 streaming how-to tutorials and videos Easy-to-find product support information on 18,000 products Free technical support via e-mail A multi-vendor/multi-product knowledge library with technical doc Read More

Intuit and LinkedIn Team Up to Help Small Businesses Find Talent


Per Intuit’s most recent Small Business Employment Index, the employment rate is gradually improving. Intuit and LinkedIn have agreed to host the first “Hire Smart” event for small businesses looking to hire their first employees. This free event at Intuit’s HQ in Mountain View, California, is slated for April 27, 2013. After attending a number of practical sessions, event

help desk paper  LinkedIn Team Up to Help Small Businesses Find Talent Per Intuit ’s most recent  Small Business Employment Index , the employment rate is gradually improving. Intuit and LinkedIn have agreed to host the first “Hire Smart” event for small businesses looking to hire their first employees. This  free event at Intuit’s HQ  in Mountain View, California, is slated for April 27, 2013. After attending a number of practical sessions, event attendees will walk away with: Expert advice from one-on-one Read More

Legal White Paper Series: The Real Costs & Risks of Email. Part I


In today’s business environment, litigation requests are inevitable, but there are tools and strategies that in-house counsel can deploy to address what’s been requested, what’s being retained, and how they can manage information in the future that will lower the costs and business impacts of litigation. This paper will look at all three aspects, and proven, workable strategies to address each. Download the white paper now.

help desk paper  in-house counsel,litigation requests in business,managing litigation requests,EDRM workflow,managing eDiscovery costs,eDiscovery costs,electronically searchable information,ESI process,reducing ESI for litigation,C2C,C2C Systems,email management,email preservation,information management system Read More

Light Touch, Firm Impression: Switch from Paper Systems to IT, but Keep the Business Process Script


The automation of traditional paper-based processes with technology can lead to unnecessary complexity. This leads to increased costs and other challenges which can be avoided if solutions are simple and fit closely to the business task in hand.

help desk paper   Read More

Manugistics To Help Amazon.com In Global Expansion


In partnering with Manugistics, Amazon acknowledges the impact that uncontrolled transportation costs have on its business. Its move should embolden smaller Internet retailers to seek help in cutting costs and capturing elusive profits.

help desk paper  To Help Amazon.com In Global Expansion Manugistics To Help Amazon.com In Global Expansion S. McVey - June 15, 2000 Event Summary Internet retail giant, Amazon.com announced it would enlist the help of Manugistics Group to support its global expansion and operational improvement initiatives. Manugistics will provide its NetWORKS Strategy and Transport solutions to give Amazon better visibility to its growing global fulfillment network and facilitate the flow of goods from the company's suppliers Read More

Oracle Financial Analyzer to Hyperion Planning Migration


This paper focuses on identifying the similarities and differences between Oracle Financial Analyzer (OFA) and Hyperion Planning (HP). For users who are migrating, or thinking of migrating, to Hyperion Planning, strategies will be discussed to ensure their existing functionality can be replicated in HP. The paper is aimed at users who are familiar with OFA or similar multidimensional database applications.

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How Can IT Help Competitiveness These Bleak Days? - Part 1


A week before this past Thanksgiving holiday (US), I was invited by a long-term analyst relationship contact at SAP to listen to (via multimedia streaming) a panel discussion on a late Friday afternoon. The expert panel explored reasons for companies to maintain IT investment even (if not especially) during difficult economic times. Bruce Richardson, the Chief Research Officer of AMR Research

help desk paper  Can IT Help Competitiveness These Bleak Days? - Part 1 A week before this past Thanksgiving holiday (US), I was invited by a long-term analyst relationship contact at SAP to listen to (via multimedia streaming ) a panel discussion on a late Friday afternoon. The expert panel explored reasons for companies to maintain IT investment even (if not especially) during difficult economic times. Bruce Richardson, the Chief Research Officer of AMR Research , moderated the event. The star-studded and Read More

E-invoicing: Ready for Prime Time


Of the 30 billion invoices sent and received in Europe every year, more than 90% are in paper format. This is not only labour intensive and error prone, but comes at both a financial and environmental cost. Such manual operations slow invoice reconciliation, leading to poor relationships with suppliers and buyers and, potentially, poor cash flow management. This paper discusses the challenges posed by inefficient manual invoice processes, the need for e-invoicing, and how an organization can focus on its core business by handing over invoice processing to a managed service provider.

help desk paper  Systems Management,IT Infrastructure,Outsourcing,Procurement,Managed Service Provider,Finance Department Read More

SIP, RTP, and XMPP in the Emerging Real-time Internet


This white paper discusses how session initiation protocol (SIP), real-time transport protocol (RTP), and extensible messaging and presence protocol (XMPP) can work together to harness the unique strengths of each protocol within and across applications. Each protocol has a role in powering the real-time Internet, and this paper highlights how they complement each other to create a whole solution.

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Growing Small Business F.J. Westcott Gets Help with ERP Software Selection from TEC


F.J. Westcott, a photographic equipment distributor based in Toledo, Ohio (US), recently discovered its legacy system could no longer keep up with its growing business. However, Westcott realized it needed to do its homework before jumping into the purchase of a new enterprise resource planning (ERP) system. Company executives, including chief financial officer (CFO) Jeff Cohen, did just that by attending an ERP Vendor Shootout moderated by Technology Evaluation Centers (TEC). These biannual events are intended to simplify the ERP selection process for companies with manufacturing, distribution, and project-oriented requirements, by hosting top ERP packages demonstrations side by side. Westcott found TEC's comprehensive and structured software evaluation and selection methodology could determine which, out of the hundreds of ERP systems on the market, was the best-fit for its evolving business.

help desk paper  Business F.J. Westcott Gets Help with ERP Software Selection from TEC Growing Small Business F.J. Westcott Gets Help with ERP Software Selection from TEC Photography equipment distributor F.J. Westcott contracts TEC for comprehensive and objective guidance in ERP evaluation and selection project Montreal, QC, October 29, 2009 - F.J. Westcott, a photographic equipment distributor based in Toledo, Ohio (US), recently discovered its legacy system could no longer keep up with its growing business. However, Read More