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The Business Case for Account Lockout Management
Three strikes—your out; that’s what lockout management does. But employees often forget the many passwords needed to access information. What ensues is a flood

help desk policy  of calls to the help desk that, over time, can become a huge administrative burden. Adopting a strong password policy is critical. By implementing a lockout management strategy via automated management solutions, businesses enhance security and improve workflow. Read More
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk policy


Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

help desk policy  technical inquiry, a VAI help desk employee might have to put the customer on hold and sift through pages of technical documentation, which resulted in lengthy response times and less than optimal productivity. Also, while success is never a bad thing, a rapid expansion in business across North America meant that VAI employees needed the ability to collaborate in real time regardless of their location. We wanted our traveling employees whether sales or technical personnel to have their applications, Read More
Audit Considerations for Enterprise Software Implementations Part 1: Project Planning and Management
Thanks, in part, to the fallout from the financial scandals of Enron, WorldCom, Tyco and others, the corporate spotlight is being refocused on the audit

help desk policy  scope. Their approval will help keep you in SOX compliance. This is also an opportune time to discuss control objectives and their positive affect on and through the enterprise software. Companies are also starting to look more closely at the project management office (PMO) in an effort to provide more efficiencies but, more importantly, tighter control and monitoring of IT projects. But don't expect a quick fix, easy metrics, or an immediate payback. Documentation and Reporting The documentation Read More
Smart Enterprise Single Sign-on (ESSO)
The increasing number of passwords actually decrease productivity and present a security risk when people get frustrated and write their passwords on a sticky

help desk policy  through Single Sign-On Password-related help desk requests reduced by up to 95 percent Reduced administration efforts Streamlined password management Easy implementation of security policy and guidelines Increased access control   2. The Challenges of User Authentication   2.1. Already Working or Still Authenticating? During a routine day of work, users will need to enter a significant number of passwords to gain access to their company’s various IT resources. For example, the Windows operating Read More
ASP Infrastructure: The Party Has Started
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They've assembled an interesting portfolio of

help desk policy  dedicated servers hosting,migration services,remote computer support,dedicated server host,windows dedicated servers,it help desk support,managed service providers,business tech support,windows dedicated server hosting,outsourcing help desk,managed dedicated server hosting,technology consulting services,act upgrade,it professional services,migration consultants Read More
Can a Virtual Vuvuzela Help Make Your Voice Heard in the Social Media Universe?
It’s a really noisy world we’re living in, and the social media universe is no exception. Even with the tightest security settings and minimal online presence

help desk policy  a Virtual Vuvuzela Help Make Your Voice Heard in the Social Media Universe? It’s a really noisy world we’re living in, and the social media universe is no exception. Even with the tightest security settings and minimal online presence/popularity, you are still subject to advertising, invites, recommendations, requests, etc., most of which are not very useful to you. And things will only get worse: Twitter will start selling followers , Facebook launched Facebook Marketing Solutions to help brands Read More
10 Things HR Can Do to Help Align an Organization’s Goals
In this white paper, you’ll learn the ten most important things to consider before you embark on organizational alignment project, how to position HR in the

help desk policy  HR Can Do to Help Align an Organization’s Goals In this white paper, you’ll learn the ten most important things to consider before you embark on organizational alignment project, how to position HR in the process and what role HR professionals should play and best practices for avoiding common pitfalls, such as planning a multi-tiered rollout to help goals work their way down an organization. Read More
Demand Planning: Optimizing Operations across the Supply Chain
Demand planning applications can help manufacturers establish baseline sales forecasts and perform analysis to improve resource usage. They can also help

help desk policy  planning software packages can help manufacturers to: Establish baseline sales forecasts, incorporating multiple inputs; Perform sophisticated analysis that improves their use of human and capital resources; Optimize pricing capabilities; and Better understand their markets and customers. Yet to get the most out of these function-rich tools, manufacturers must be willing to reorganize their planning processes and to share the resulting insights with supply-chain partners and customers. Predicting The Read More
Compaq Buys a Chunk of Inacom - But Will It Help?
As rumored since last fall, Compaq Computer Corp. has announced its acquisition of Inacom Corp.'s distribution business for approximately $370 million in cash

help desk policy  - But Will It Help? Event Summary 1/4/2000 [Sm@rt Reseller] - As rumored since last fall, Compaq Computer Corp. has announced its acquisition of Inacom Corp.'s distribution business for approximately $370 million in cash. The deal will let Compaq re-engineer its supply chain, while cutting off indirect rivals Hewlett-Packard and IBM from a major distributor. Compaq said it expected the deal would allow it to enhance its direct-sales capability by giving it end-to-end order management and complex Read More
Help Achieve Compliance Objectives with Microsoft Dynamics GP
The demands placed on executives to balance compliance requirements with those of the market have increased dramatically over the past few years. However

help desk policy  Achieve Compliance Objectives with Microsoft Dynamics GP The demands placed on executives to balance compliance requirements with those of the market have increased dramatically over the past few years. However, balancing the rigidity of compliance with the flexibility that allows people to create a better organization can be achieved through a solid understanding of how compliance requirements are integrated into people-ready and agile business process systems. Read More
Why PLM Couldn’t Help You During An Economic Downturn?
Shorter time-to-market, higher product development efficiency, better product quality, and lower product costs are often associated with the benefits of

help desk policy  PLM Couldn’t Help You During An Economic Downturn? Shorter time-to-market, higher product development efficiency, better product quality, and lower product costs are often associated with the benefits of adopting product lifecycle management (PLM) systems. When there is an economic downturn, these benefits seem to be more desirable. However, a recent poll (CIMdata Online Polls, presented near the end of CIMdata PLM Industry Summary, 28 May 2010 ) shows that ten percent of poll participants thought Read More
Network-wide Data Protection: A Policy Key Management Architecture Primer for Business Leaders
Data loss can be damaging to a business—hurting short-term stock prices, impacting customer relationships, and reducing revenues. As more companies conduct

help desk policy   Read More
Caution! Will A Traditional ERP System Help You Deliver Projects?
Companies who build specifically for a customer have unique requirements that are often not understood or dealt with well by some ERP vendors, particularly in

help desk policy  A Traditional ERP System Help You Deliver Projects? Introduction It's more important than ever to select the right ERP system; the search for competitive advantage is so fierce that anything less than the most optimum solution should not be considered. As Olin Thomspon- a regular contributor to TEC - points out in his articles on ERP in the process industry, different manufacturing styles have different needs. This article looks at companies who build specifically for a customer: call them project Read More
SmartOrg
SmartOrg Value-Based Management systems help management strategize project investment. Its systems help project teams collaborate at early and key stages and

help desk policy  SmartOrg Value-Based Management systems help management strategize project investment. Its systems help project teams collaborate at early and key stages and its analytic engines enable people to use decision and risk analysis methodologies without being highly trained analysts. SmartOrg also offers up-front consulting, training, demonstration workshops, pilots, and customized software configuration. SmartOrg Inc., headquartered in Menlo Park, California (US) was formed by a group of world-recognized Read More

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