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Building a Business Case for Enterprise Spyware Protection
It is sometimes difficult to quantify the scope of spyware problems within corporate environments. The least noticeable effect of spyware is to slow network and

help desk problems  browser itself and browser helper objects (BHOs) , ActiveX, and Java. The adware's information gathering and reporting activities can cause the same network latency as cookies do. Beyond that, adware can sometimes perform such undesirable functions such as installing new utilities and features on the user's computer, modifying the user system and changing browser settings in ways that tech support must later undo – usually only after the unexpected code has caused a signifi cant system issue or Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk problems


The No-drama Software Upgrade
When you upgrade enterprise application software, you want to realize expected benefits as quickly as possible and minimize costs, disruption, and risk. In

help desk problems  users encounter before the help desk calls start coming in from the user base Quickly resolve issues reported to the help desk without needlessly interrogating the end-users Knoa EPM gives you instant access to KPI metrics so you can benchmark response times and system and user errors to establish a baseline. Pre- and post-deployment reporting helps ensure that you can identify and report improvements from the new release and deflect inaccurate reports that the new release is causing problems. All of the Read More...
Evaluating the Total Cost of Network Ownership
The upfront expenses of a network comprise only 19% of the total cost. The remaining 81% can sneak up on bank management, often unaware of some subtle TCO

help desk problems  plans are established. Support. Help desk services, maintenance support, and disaster recovery plans are arranged. Upgrade. At some point (often too soon), hardware and software becomes outdated, and needs upgrades. The upfront expenses of a network comprise only 19% of the total cost. The remaining 81% can sneak up on bank management, often unaware of some subtle TCO factors. Direct, Budgeted Costs Budgeted costs are usually two-fold. They primarily consist of expenditures directly related to computing, Read More...
Supporting Teamwork by Abridging Departmental Silos (and All That in a Cloud)
According to the adage “When one door closes, another one opens,” there are opportunities and unfulfilled customer needs even in this dour economic environment.

help desk problems  there were some decent help desk applications for customer service advisors (agents)  and bug-tracking applications for product developers, but there were no systems designed for both groups to use. For example, the well-known Bugzilla bug-tracking software  is not aware of who the customer is. After doing a thorough market search, the company was not able to find anything commercial off-the-shelf (COTS ), so it ended up developing its own customer service software. After selling that company, Johnson Read More...
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience
Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance

help desk problems  (66 percent) rely upon help desk calls as the main indicator that end users are experiencing response time and/or availability problems. Forrester Consulting Knoa Experience and Performance Manager (EPM) monitors enterprise applications from the perspective of the end user to capture the actual end user experience. Knoa EPM captures transaction response times as well as ecosystem and application errors - along with a time-synchronized workflow - from all users, at all locations, at all times, across the Read More...
How ITIL-based IT Help Desk Can Help Small and Medium Businesses
Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services, with the main objective of aligning

help desk problems  ITIL-based IT Help Desk Can Help Small and Medium Businesses Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services, with the main objective of aligning business and IT. Because there is no mandate that companies implement all framework specifications, small and midsize businesses (SMBs) need to have a cost-savings approach to ITIL implementation, so they can adopt the right features of ITIL. Learn how. Read More...
Caution! Will A Traditional ERP System Help You Deliver Projects?
Companies who build specifically for a customer have unique requirements that are often not understood or dealt with well by some ERP vendors, particularly in

help desk problems  A Traditional ERP System Help You Deliver Projects? Introduction It's more important than ever to select the right ERP system; the search for competitive advantage is so fierce that anything less than the most optimum solution should not be considered. As Olin Thomspon- a regular contributor to TEC - points out in his articles on ERP in the process industry, different manufacturing styles have different needs. This article looks at companies who build specifically for a customer: call them project Read More...
Streamlining Training Services with E-learning to Help More Australian Job Seekers Find Work
To help job seekers become job-ready sooner, increase flexibility for job seekers in rural areas, replace instructor-led training with e-learning, and

help desk problems  Services with E-learning to Help More Australian Job Seekers Find Work To help job seekers become job-ready sooner, increase flexibility for job seekers in rural areas, replace instructor-led training with e-learning, and streamline operations and keep upfront costs minimal, Jobfind Centres Australia, member of Job Services Australia, turned to SumTotal® Learning Management. The product delivered Web-based e-learning programs, achieving better outcomes for job seekers and other benefits. Read More...
5 Quick Ways to Help Your Company Go Green While Cutting Costs
With all the recent talk of the economy and the environment, I thought it would be relevant to look at some of the small things we, as individuals, can do to

help desk problems  Quick Ways to Help Your Company Go Green While Cutting Costs With all the recent talk of the economy and the environment, I thought it would be relevant to look at some of the small things we, as individuals, can do to help our companies battle the economic downturn while saving our planet. Today, social responsibility is not only good PR, it makes good business sense. Here are some simple steps you can take to help your company go green while still keeping extra “green” in its pockets: 1. Unplug Read More...
Want to Avoid ERP Implementation Problems? Learn How from the Experts
In Lessons from ERP Implementation Failures, you'll discover the five maincauses of ERP implementation failure.

help desk problems  want avoid erp implementation problems learn experts,want,avoid,erp,implementation,problems,learn,experts,avoid erp implementation problems learn experts,want erp implementation problems learn experts,want avoid implementation problems learn experts,want avoid erp problems learn experts. Read More...
10 Things HR Can Do to Help Align an Organization’s Goals
In this white paper, you’ll learn the ten most important things to consider before you embark on organizational alignment project, how to position HR in the

help desk problems  HR Can Do to Help Align an Organization’s Goals In this white paper, you’ll learn the ten most important things to consider before you embark on organizational alignment project, how to position HR in the process and what role HR professionals should play and best practices for avoiding common pitfalls, such as planning a multi-tiered rollout to help goals work their way down an organization. Read More...
Using Analytics to Help You Overcome Your Supply Chain Challenges
Many enterprises are turning to analytics, and even predictive analytics, to capture and make sense of the increasing amount of data that enterprise systems are

help desk problems  Analytics to Help You Overcome Your Supply Chain Challenges In a November 2013 survey of 150 supply chain managers and more than 1,000 consumers exploring current supply chain challenges and how consumers are reacting to these challenges, Capgemini reports: Just 34% of supply chain managers feel that their companies have an adequate understanding of how their company’s supply chain is performing. Only 21% of the surveyed supply chain managers rated their company’s ability to deliver “accurate, Read More...

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