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A Customer Relationship Management Solution Aims To Cover all the Bases
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality

help desk procedures  mail, and telemarketing, and help design, execute, and manage personalized, permission-based campaigns. Surado CRM 5.0 also allows for the planning, design, execution, and management of multichannel permission-based marketing campaigns. Users can assign tasks and responsibilities according to revenue projections, campaign periods, targeted audiences, and channels. Potential deployment issues can be identified, and resources re-allocated. E-mail and fax campaigns can be set up for automated execution and Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk procedures


Adonix Expands X3 And Its
While Adonix, until recently a quiet French ERP provider, may have the trumps to create more buzz internationally, the road to success will by no means be an

help desk procedures  knowledge repository to assist help desk personnel resolve customer issues. The Product Configuration module features a rules-based engine that allows building customized products to match customer's exacting requirements. Adonix believes that its product offering exhibits superior features and capabilities than most of its peer mid-market competitors' products, particularly in terms of scalability, flexibility/configuration, multi-national capabilities, multi-site capabilities, and the support for many Read More...
United Messaging ~ Ready…Set…Outsource!
We believe that within a 3 year time frame, the outsourced corporate messaging market will capture 25% of the existing install base, which sizes the ASP

help desk procedures  ASP market open, their help desk will be swamped with calls ranging from questions such as How do I use a BCC: Field? to Help, I just deleted 3 months of work . UM will also need to increase the number of dedicated on site support personnel to a ratio of 1000:1. User Recommendations If you have decided to outsource your collaborative messaging, take a look at United Messaging. They have the infrastructure in place to guarantee availability and the scalability to meet the needs of any organization Read More...
Audit Considerations for Enterprise Software Implementations Part 1: Project Planning and Management
Thanks, in part, to the fallout from the financial scandals of Enron, WorldCom, Tyco and others, the corporate spotlight is being refocused on the audit

help desk procedures  scope. Their approval will help keep you in SOX compliance. This is also an opportune time to discuss control objectives and their positive affect on and through the enterprise software. Companies are also starting to look more closely at the project management office (PMO) in an effort to provide more efficiencies but, more importantly, tighter control and monitoring of IT projects. But don't expect a quick fix, easy metrics, or an immediate payback. Documentation and Reporting The documentation Read More...
Is Epicor Poised to Rule the Mid-Market Retail Sector? (Part II)
Part I of this blog topic  introduced Epicor Software and its traditional vertical solutions. It also analyzed Epicor's forays into the attractive retail sector

help desk procedures  provide implementation, training and help desk and support services, as well as maintenance, disaster recovery, and support for new store openings. To further expand its presence and prowess in the retail sector, in December 2007 Epicor and NSB Retail Systems jointly announced that they have agreed on terms for the acquisition of NSB by Epicor for approximately US$320 million. NSB provides a range of software and hardware solutions to apparel, specialty, and department store retailers (which all sounds Read More...
How Manufacturers Use Technology to Help Weather the Economic Downturn
Too often, manufacturers implement technology for financial reporting, but overlook efficiencies that can generate cash flow and reduce costs on the shop floor.

help desk procedures  Manufacturers Use Technology to Help Weather the Economic Downturn Document and records management is important for labs, engineering companies, attorneys, doctors, work in process documents in manufacturing - any company who needs to know the location of a file or document. Source : Dynamic Systems Resources Related to How Manufacturers Use Technology to Help Weather the Economic Downturn : Manufacturing (Wikipedia) How Manufacturers Use Technology to Help Weather the Economic Downturn Economic Read More...
The Mobile App Debate-HTML5: Hype or Help?
Today, virtually any app developer who uses the browser-based approach to develop a mobile app is deploying the app using HTML5—the next-generation of the

help desk procedures  App Debate-HTML5: Hype or Help? Today, virtually any app developer who uses the browser-based approach to develop a mobile app is deploying the app using HTML5—the next-generation of the coding language that’s been running Web pages for about two decades. The motivation to use HTML5 on mobile is simple: adaptability. This white paper presents five primary reasons on why the consumer or customer may not necessarily reap the benefits of this approach. Read More...
How Project Management Can Help Manufacturers
Recently there were two great articles published on our Website touching the interesting problem of interactions between traditional manufacturing management

help desk procedures  Project Management Can Help Manufacturers Recently there were two great articles published on our Website touching the interesting problem of interactions between traditional manufacturing management and project management: The Business Model for the 21st Century Is Project-centric and Weather the Recession with Project ERP . I agree with the respective authors that the project-driven management approach can help companies improve their businesses in any kind of economic situation, whether during a Read More...
BUY.COM Called
Service911.com has inked a deal with BUY.COM to provide customer service through the Internet.

help desk procedures  COM Called 911 For Help Event Summary Service911.com has announced a deal with BUY.COM to provide technical support for the Internet retailer. Using Service911.com's Application Service Provider (ASP) model, BUY.COM's new Technical Service Center offers an array of support options including: More than 5,000 streaming how-to tutorials and videos Easy-to-find product support information on 18,000 products Free technical support via e-mail A multi-vendor/multi-product knowledge library with technical doc Read More...
HCIMS - Help Desk RFI/RFP Template
Issue Management, Inventory and Audit, Knowledge Management, and Product Technology

help desk procedures  - Help Desk RFI/RFP Template Issue Management, Inventory and Audit, Knowledge Management, and Product Technology Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along

help desk procedures  the Health Care Industry Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases. Read More...
Help Us Choose the Next TEC Buyer's Guide-Take Our Poll
Recently, we launched a comprehensive buyer’s guide to BI solutions. TEC's buyer’s guides combine analyst insight into various types of enterprise software with

help desk procedures  of software you’d like help with evaluating. Let us know what your preferences are for upcoming buyer’s guides by taking our poll below. We’ll publish the results in an upcoming issue of the Inside Edition TEC Newsletter , and keep you posted on plans for upcoming buyer’s guides. {democracy:61} Read More...
ProStaff
ProStaff is a Web-based HRMS solution designed to help organizations manage human resources (HR) processes such as hiring, training, careers, compensation

help desk procedures  HRMS solution designed to help organizations manage human resources (HR) processes such as hiring, training, careers, compensation, and performance management. ProStaff helps companies keep all personnel-related data in a single database, which can help them make accurate workforce decisions. Read More...
TEC Joins Forces with SIRIUS Services Conseils to Help Clients Reduce Risk When Choosing Enterprise Software
SIRIUS Services Conseils and Technology Evaluation Centers (TEC) announce the launch of a new alliance designed to assist companies with comparing, evaluating

help desk procedures  SIRIUS Services Conseils to Help Clients Reduce Risk When Choosing Enterprise Software TEC Joins Forces with SIRIUS Services Conseils to Help Clients Reduce Risk When Choosing Enterprise Software Montreal, May 8, 2006 SIRIUS Services Conseils and Technology Evaluation Centers (TEC) announce the launch of a new alliance designed to assist companies with comparing, evaluating, and selecting enterprise software. Montreal, May 8, 2006 -SIRIUS Conseils ( www.siriusconseils.qc.ca/itmanagement ), a leading Read More...

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