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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 help desk process flow


Process Manufacturing Software: A Primer
This article defines process manufacturing; discusses its formulation, packaging, and pricing issues; talks about interfaces; and provides cautions and caveats.

help desk process flow  new releases that will help your company keep pace with the industry; the vendor's ability to retain key staff members for programming, help desk, and consulting functions; and, of course, the financial competence of the vendor to remain afloat and in business. It is unlikely that you will have no reliance on the vendor for support. Consequently, no matter how good the software performs, nothing can replace that queasy feeling generated by an unstable vendor. Check your sources thoroughly; obtain an

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » help desk process flow

Peregrine Polishes the Old In-Out-and-In-between


Peregrine entered into partnerships that improve its solutions for customers buying new goodies or disposing of old ones. In addition, the company will develop packaged integration solutions between its own products and market leading ERP and CRM solutions.

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It’s About Process (or the Ability to be Responsive) -- Part IV


Part III of this blog series introduced Webcom ResponsAbility, the on-demand workflow automation and business process management (BPM) solution. Anyone interested can take the product for a free trial test drive here. Other Real Life ResponsAbility Use Examples In addition to the examples described in Part III, another example of the ResponsAbility software in use can be found in Grayhill

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It’s About Process (or The Ability to Be Responsive)


Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.

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Be Bold with Benefits but Subtle with Pains


While prospects often justify their purchases because you show them how your software solves their pain, they do not appreciate being told how bad they really operate. How can you be bold about your benefits and subtle about the prospects' pain.

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Announcing Agilisys (Formerly SCT’s Process Manufacturing & Distribution Business) - Finally Fully Focused On Process Manufacturing


The new independent company will certainly benefit from having control of its own financial destiny, being able to make decisions based upon its own needs and objectives rather than being a small part of the much larger entities needs and objectives.

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SAP ERP: Process Manufacturing (ERP) Competitor Analysis Report


The process enterprise resource planning (ERP) knowledge base anticipates as many factors as possible to assist businesses in the process manufacturing field, which typically involves mixing, separating, forming, or performing chemical reactions (for example, paint manufacturers or refineries). The knowledge base includes criteria for determining batch control and reporting, formula and routing, and material management capabilities. It also provides information for other enterprise management modules such as human resources and financials.

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An Overview of the Knowledge Based Selection Process


The TechnologyEvaluation.Com’s (TEC) Knowledge Based Selection Process is a multi-part comprehensive analysis of a vendor’s tactical, strategic and qualitative measures as compared to the specific business and technology needs of our clients.

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Process Manufacturing Excellence: Strategies for the Plant Floor and Beyond


A decade ago, process manufacturing excellence was defined by long runs, high capacity utilization, and low production costs. Today, excellence is determined by a company’s ability to respond to customer and market demand. In this report, Aberdeen and Ross explore winning strategies leveraged by world class manufacturers to achieve process manufacturing excellence.

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VDoc Process


VDoc Process for IBM Websphere Portal Server or Lotus Domino is a business process automation solution that allows SMBs and corporate departments to place the responsibility for developing business process-driven applications in the hands their business managers. From administration, finance, and human resources, to customer service, quality, and marketing, non-IT staff can draw and generate collaborative applications without programming or IT skills. They can also follow up and track events; pilot processes with reports and indicators; and capitalize on existing infrastructures to build collaborative portals.  

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BPM Software Review: Skelta BPM V3.5 by Invensys for Business Process Management


This business process management (BPM) software review report examines the BPM software by Invensys and its support for BPM processes against known benchmarks. It assesses Skelta BPM V3.5 by Invensys for BPM functionality and reviews the product’s support capacity with a focus on:

  • Process Modeling
  • Security Management
  • Process Collaboration
  • Form Management
  • Workflow Portal
  • Monitoring and Management
  • Process Analytics
  • Process Technology

The report also contains an independent analyst’s review of the BPM software based on a demonstration provided by Ivensys. The review identifies the features of Skelta BPM V3.5 that distinguish it from other business process management solutions, including its business activity monitoring (BAM) tool, its flexible task performance system structure, and its script customization capabilities. Skelta BPM V3.5 also provides business management support through event organization features, development process cycles such as part availability, management approval, and workflow and transaction tracking tools. In this review, the analyst outlines the software provider’s implementation process, support model, and target user base.

Skelta BPM V3.5 achieved TEC certification status for its BPM software solution by completing TEC’s certification program, which includes a demonstration of the BPM software’s support for specific real-world business process and a detailed functional benchmarking analysis.

Based on a demonstration of Skelta BPM V3.5, a TEC analyst has assessed the BPM software’s features, evaluating the software against known industry benchmarks, to determine that Skelta BPM V3.5 is a strong talent acquisition system.

Download this software review report for product analysis and comparison, an in-depth analyst commentary, and to learn more about how Skelta BPM V3.5 can help businesses achieve their BPM objectives.

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