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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 help desk process in a service industry


ERP Industry Consolidation: A New Trend or an Ongoing Process?
Although enterprise resource planning (ERP) software industry consolidation is nothing new, the constantly changing market dynamic affects product lifecycles

help desk process in a service industry  product support and related help desk areas.   The Consolidator Vendors The capabilities of the larger consolidating ERP vendors can be a both a blessing and a curse. Advantageously, their general multi-market segment is broad in modules offered, industries served, countries supported and perceived staffing levels. However, they also have overhead associated with integration and support of consolidated ERP products and are challenged with product direction decisions which may be counter to the original

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Process Manufacturing Software: A Primer


This article defines process manufacturing; discusses its formulation, packaging, and pricing issues; talks about interfaces; and provides cautions and caveats.

help desk process in a service industry  new releases that will help your company keep pace with the industry; the vendor's ability to retain key staff members for programming, help desk, and consulting functions; and, of course, the financial competence of the vendor to remain afloat and in business. It is unlikely that you will have no reliance on the vendor for support. Consequently, no matter how good the software performs, nothing can replace that queasy feeling generated by an unstable vendor. Check your sources thoroughly; obtain an Read More

Reducing Operational Risk of IT Service in Finance


An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New Capital Accord expected to become effective during 2006. Because of the dependence financial institutions have on IT services, the accord requires adequate provision to assure the availability of these services. Centauri Business Service Manager is presented as the solution: one that allows a CIO to assess current risk levels, measure ongoing risk and support a process of ongoing improvement to reduce this risk. Furthermore, Centauri provides the financial institution with a cost-effective balanced scorecard to improve decision-making.

help desk process in a service industry  and data tracking to help financial institutions monitor and reduce operational inefficiencies, and in doing so, make themselves more ready to face Basel II. Appendix Failure Modes and Ef fects Analysis Failure modes and effects analysis (FMEA) is a technique that identifies and then eliminates the risks inherent in the execution of a process. FMEA can be used to analyze any process and is ideally suited to defining the operational risk of IT system services. Failure modes are analyzed to determine the Read More

Creating a Winning Data Transmission Service


Today’s data transmission departments are battling for budget and relevance. Moving files and ensuring delivery is getting tougher every day. To successfully deliver data to an increasing number of target platforms and meet rising customer expectations, leading companies are adopting service-oriented architectures (SOAs) and upgrading their file transfer departments into data transmission services. Find out more.

help desk process in a service industry  How Sterling Commerce can help We make it easier for you to talk business to the business audience The language of business is more than the speeds and feeds that most IT managers are comfortable with. Sterling Commerce makes it possible for you to deliver solid business value. You can: Improve customer and internal SLA performance, which improves customer satisfaction and retention Protect privacy and integrity of data in transit, whether internal or over the public Internet Say yes to customer Read More

The Collaboration Advantage: Customer-focused Partnerships in a Global Market


Survey data shows that companies want to improve their strategic business partnerships. Reflecting on lessons learned from past business relationships, 60 percent of respondents say that in future they’ll place more emphasis on developing personal relationships and setting expectations with business partners. Find out how these companies are creating collaborative networks that include business partners and consumers.

help desk process in a service industry  other things, intended to help companies get closer to the customer. Forty-four percent of respondents say that their collaborative relationships allow them to share business processes and information with partners to better serve their customers. Only 22% of respondents whose top relationship is transactional in nature can claim the same benefit. Two-thirds of respondents whose most vital business relationship is collaborative say their firms created or strengthened partnerships with customers in the Read More

University of Kentucky Leveraging SAP HANA to Lead the Way in Use of Analytics in Higher Education




help desk process in a service industry  SAP, big data, analytics, SAP HANA, higher education, university, in-memory Read More

Service Network Optimization: Achieving Success in Field Service


Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying to manage service delivery efficiently, which can lead to a complete inability to manage business. However, the Service Network Optimization (SNO) model from ServicePower is a set of service offerings and technology designed to help service organizations make the right decisions.

help desk process in a service industry  and technology designed to help service organizations make the right decisions. Read More

Transform Your Service Organization into a Performance-driven Leader


Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything together.

help desk process in a service industry  service organization,mobile workforce,mobile workforce management,field service strategy,ViryaNet,field service efficiency,field service performance,field service operational excellence,field service organization performance,performance-driven service organization Read More

Reverse Logistics for Service


Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more.

help desk process in a service industry  reverse logistics, return material authorization, field service management, dynamic scheduling, reverse logistics management, repair time tracking, return service exception management Read More

3 Tips for Integrating Field Service Management Software with ERP


Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources.

help desk process in a service industry  field service management,integrated field service,field service software,service management data,field service API,service management system,IFS service management Read More

Service Differentiation: Your 3-Step Plan


Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how.

help desk process in a service industry  field service scheduling,field service optimization,dynamic scheduling and dispatching,services organizations,workforce scheduling,workforce sheduling optimization,service process optimization,ViryaNET,service differentiation,services company differentiation Read More

Employee and Manager Self-Service: A Virtual Chameleon in the Workplace


In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units while blending seamlessly with existing systems. This white paper provides insight into how ESS

help desk process in a service industry  senior management level to help drive adoption, through promotion of training and use. This should be a critical component of your change management strategy. tie it all together Develop a growth strategy that encompasses all your current process automation needs as well as projected future needs. Make sure to select a vendor that is flexible in offering holistic solutions for communications, compensation, benefits and performance management.   About the Author Bonnie Clark is a Business Development Read More

Key Performance Indicators (KPIs)-A Critical Component of Enterprise Business Intelligence (BI)


The wise enterprise recognizes the need for objective metrics and measurements and for its users to establish metrics to monitor and manage results at every level in the organization. To meet these goals, an enterprise must select a sophisticated BI solution with powerful KPI and other BI and CPM features that are simple enough for every user and accessible from within and outside the walls of the enterprise. See how.

help desk process in a service industry  Key Performance Indicators,kpi tool,Business Intelligence Component,Bi modules,kpi software,kpi mobile tool,kpi mobile software,kpi mobile app,mobile kpi software,KPI Dashboard Read More

A Short Guide to a Faster WAN


Wide area networks (WANs) are essential to the majority of businesses, enabling effective communications within the organization and with customers, partners, and suppliers. As more bandwidth-intensive applications are added to the mix, these networks are expected to handle the extra load—which can decrease its performance. Ensuring WAN usage is well-managed eliminates unwanted traffic and accelerates business activity.

help desk process in a service industry   Read More

The Benefits of a Software Selection Project-Even when Management Imposes a Decision


The Project Delivery Group (PDG) here at Technology Evaluation Centers (TEC) works closely with our clients to assist and guide them through the process of evaluating and selecting their business software solutions. Over the years, this group has witnessed the multitude of issues and hurdles that can arise—oftentimes unexpectedly—during those selections and has become adept at helping its clients

help desk process in a service industry  selection project group may help by having a “contingency strategy” upfront, or just a brief plan describing actions to be taken as a result of the mandated final decision. This might entail revisions to certain business processes or addition of steps needed to ensure a smooth transition to and adoption of the mandated system—minimizing disruptions to daily activities and inefficiencies. Therefore, regardless of the outcome, a properly performed software selection project—one that is well Read More