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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 help desk products


Deliver Smarter Products and Services by Unifying Software Development and IT Operations
Unifying development and operations is a critical aspect of enabling a dynamic infrastructure—one that improves service, reduces cost, and manages risk to

help desk products  and product framework to help organizations enable a more dynamic infrastructure for delivery of smarter products and services.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » help desk products

Single Sign-on (SSO): Truths and Myths


Technology products always seem to come out strong, and then wither under intense scrutiny. This was the case with single sign-on (SSO). However, any product driven by strong need will reinvent itself to address the problems it contains. With SSO, a number of myths have now been exploded. Find out why it may be time for you to evaluate SSO for your company. Myth #1: You can’t get true SSO.

help desk products  frequent interaction with the help desk makes me more comfortable about risk.” - Credit Union. By reducing the password count, OneSign allows IT to enforce stricter password standards and controls. Accountability goes way up and auditing becomes simpler.”– NW Hospital. Risk is a dynamic notion that ebbs and flows as controls are turned off and on. In this case, there are a number of ways to reduce risk using SSO: The key way that SSO can reduce risk is first to provide for stronger password Read More

Remedy Corporation: Poised for a Comeback?


Once the toast of Wall Street, Remedy has redefined its business. With products in CRM, service management and e-procurement (and others), and propelled by something unusual – profits – the company is hoping to regain its former luster.

help desk products  25% of the internal help desk market. Other products in this line include Remedy Change Management, which is tied for second place in its market, Remedy Asset Management, and Remedy Service Level Agreements. The Customer Relationship Management unit is built upon the acquisition of BayStone Software in October 1998 and the Sales Continuum sales force management product from Pipestream Technologies in 1999. Products include Remedy Quality Management, Remedy Customer Support, and Remedy Leads Management. Read More

Microsoft Office Fluent User Interface: IT Decision-maker Perception


This white paper presents the results of a commissioned study conducted by Forrester Consulting on behalf of Microsoft Corporation to help IT organizations considering adopting the 2007 Microsoft® Office system anticipate the impact of the new Microsoft Office Fluent™ user interface on their end users. The results are based on an online survey of 749 IT decision makers from companies piloting or deploying the 2007 Office system.

help desk products  end users? What IT help desk and training support capabilities do I need to have to support the Fluent user interface? Microsoft commissioned this study to provide answers to these questions, and to help IT organizations considering Office 2007 adoptions anticipate the impact that the Fluent user interface may have on their end users. The primary findings from the study include: IT decision-makers report that users react positively to the benefits of the Fluent user interface. Many organizations Read More

Remedy Plots A Course To Travel And Expense Capabilities


Remedy further extends the capabilities of its self-service e-procurement application with Necho’s travel and entertainment expense product.

help desk products  ranging from its traditional help desk product through its most recent employee self-service products such as Purchasing@Work and Remedy SetUp@WorkTM. Market Impact Like a recent partnership announcement by Concur (see An E-Commerce Company That Can Pay The Bills ), this partnership represents a step in the development of fully featured employee self-service platforms. So long as these platforms present unified experiences to their users they represent a real value to the corporations that use them. Read More

Case Study: Edge Products


When Edge Products’ new management team saw that the company’s manual engineering processes were not conducive to its constantly changing product design environment, they immediately sought to improve change and part control processes. Learn how a new product lifecycle management (PLM) solution helped Edge reduce rework, control change processes, decrease warranty costs, and cut product return rates by 50 percent.

help desk products  lifecycle management (PLM) solution helped Edge reduce rework, control change processes, decrease warranty costs, and cut product return rates by 50 percent. Read More

Product Safety and Stewardship: Taking a Strategic Approach to Safer and "Greener" Products


For many product manufacturers, the move toward safer and environmentally friendlier products involves mixed emotions. The benefit to the planet is a given. However, if not approached strategically, it can come at a high cost. This paper provides a perspective on product-related environmental regulations, their business impact, their trajectory, and how companies can move from tactical and reactive risk mitigation to seizing competitive advantage.

help desk products  compliance documentation,manufacturing environmental compliance,product-related environmental regulations,regulatory environmental compliance Read More

Vistagy Joins the Siemens PLM Family of Products


Siemens recently closed the acquisition of Vistagy, incorporating it into Siemens PLM Software. Vistagy is a provider of specialized engineering solutions including applications for design and manufacture of advanced composite materials. Composite materials are made of two or more constituent materials that when mixed retain distinct properties. The composite is generally designed to achieve a

help desk products   Read More

The Two Driving Forces Behind Fashion Products


“Sometimes, I feel frustrated at work—there is a constant conflict between my department and others and it never stops.” – A product developer at a fashion company During the process of building the request for proposal (RFP) template for fashion product lifecycle management (PLM), I spent some time talking with some relatively large fashion goods manufacturers and retailers to gain a better

help desk products  the future. PLM can help by creating a harmonious environment for the collaboration amongst the different parties in product decision making. Of course, having a clear product development strategy that suits your specific business is something that needs to be done prior to your PLM implementation. Read More

JD Edwards ERP Products Thriving under Oracle


TEC principal analyst P.J. Jakovljevic reviews the history and success of JD Edwards product lines as part of Oracle’s applications portfolio. Oracle has allowed the JD Edwards division to retain those traits that make it different (e.g., its modesty and no-nonsense treatment of its customers), and it remains a strong independent voice within the Oracle Applications community. Read this article for more.

help desk products  jd edwards,oracle jd edwards,jd edwards enterpriseone,erp for smbs,enterprise resource planning products,pre-integrated business applications,jd edwards jobs,oracle jd edwards enterpriseone,jd edwards enterpriseone training,jd edwards enterprise one,jd edwards world,jd edwards software training,jd edwards software,jd edwards oneworld,what is jd edwards software Read More

TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software


Impartial software evaluation firm Technology Evaluation Centers Inc. (TEC) launches its Merchandising Systems Evaluation Center to help companies select the software solutions they require for their specific business requirements.

help desk products  Systems Evaluation Center to Help Retailers Select Software TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software New Merchandising Systems Evaluation Center from TEC helps retailers evaluate and select the best merchandising solutions for their requirements &defaultModeld=393&tecreferer=TEC_RSE&openerURL= target= Evaluation_Center style= font-size:11px; > &defaultModeld=393&tecreferer=TEC_RSE&openerURL= target= Evaluation_Center style= font-size:11px; > Start Your Read More

Fabricated Metal Products-The Most Complete and Adaptable On-demand Business Solution


Fabricated metals companies need to create a competitive advantage around their core competencies, demonstrated by their ability to respond quickly to change, efficiently manage relationships with suppliers, and deliver quality products on time. Read about a solution that provides these companies with transparency and control over their entire business, empowering them to respond immediately to issues and opportunities.

help desk products  fabricated metals,frederick fabricated metals,fabricated metals inc,custom fabricated metals Read More

Food and Beverage Products


The food and beverage products industry is a highly competitive business sector. Players in this industry face increasing regulatory compliance requirements, changing consumer preferences, and a changing industry landscape. In order to achieve precise operations in sales and marketing, product development, supply chain management (SCM), and cost control, food and beverage product manufacturers need to constantly adjust their strategies based on an accurate understanding of market trends, and make optimal use of available resources. Trends that affect food and beverage companies include the following:

help desk products  food beverage products,food beverage industry,food beverage solutions software,product development,scm,food and beverage companies,compliance requirements,retail chains,packaging,process ingredients,erp software,improve methods production,stock-to-sales,inventory,transactions,reduce costs,pos,merchandising,beverages business software,beverages solutions comparisons,restaurant industry,f&b software evaluation,f&b erp,f&b needs,f&b retail,supermarkets,warehousing,scm,supply chain management,product distribution,solutions comparisons,merchandising systems,regulatory compliance industry,point-of-sales,customers,retail sector,cost control. Read More

MRP Success Story: Swiss American Products


Learn how Swiss-American Inc., a leading manufacturer of medical products, improved the accuracy of its inventory levels by adopting a new manufacturing system complete lot traceability, manufacturing resource planning (MRP), purchasing, and manufacturing projections.

help desk products  ProcessPro,inventory,case,elta,medical,Manufacturing Read More

Case Study: Nu-West Construction Products


In 2005, Nu-West Construction Products was executing a rapid expansion plan that included three new distribution facilities in Western Canada. Believing it had outgrown its existing solutions, Nu-West conducted a comprehensive enterprise resource planning (ERP) software evaluation project to find a replacement. Learn how the chosen solution, TGI’s Enterprise 21 ERP, helped Nu-West meet its unique distribution needs.

help desk products  TGI’s Enterprise 21 ERP, helped Nu-West meet its unique distribution needs. Read More