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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 help desk reports


Adexa Reports Record First Quarter Results
It began the quarter as Paragon Management Systems and finished it as Adexa. Now the company looks to build on its record first quarter results.

help desk reports  logistics,supply chain,goldman sachs,management training,software company,inventory management,supply chain jobs,help desk software,transportation logistics,warehouse management,order management software,transportation management,inventory control software,inventory systems,warehousing software

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Be Bold with Benefits but Subtle with Pains


While prospects often justify their purchases because you show them how your software solves their pain, they do not appreciate being told how bad they really operate. How can you be bold about your benefits and subtle about the prospects' pain.

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10 Principles for Knowledge Management Success


Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of methodologies, but a practice or discipline that involves people, processes, and technology. If implemented correctly, a KM initiative can improve the productivity and efficiency of an entire organization. With these ten basic principles, your organization can learn how.

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Oracle EAM’s Best Friend: Automated Work Order and Attachment Printing


Regardless of size or purpose, business processes within a company rely heavily on the dependability of assets for successful operations. Enterprise asset management (EAM) solutions can help companies monitor their assets, including a feature that allows documents to be attached to a work order. But printing the work order and its attachments is not always so simple. Learn how automated work order software can help.

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READER’S POLL: What Type of Software or Business Area Are You Interested in Learning More About?


TEC’s research analysts are currently putting together a calendar of enterprise software buyer’s guides for 2011. Our Buyer Guides and State of the Market Reports provide a wealth of analyst insight into various types of enterprise software, and include sections on the state of the marketplace, vendor case studies, solution overviews, and a technology directory of hundreds of software products

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IT Management for Small Businesses: Using Third Parties to Help Take the Strain


Small to medium businesses (SMBs) face the same challenges as large businesses when it comes to IT management—they have increasingly complex systems they rely on to drive their businesses and gain a competitive advantage. Operating and maintaining a complex IT infrastructure requires specific skills, but getting the right staff at an affordable price can be a problem. Outsourcing IT management may help to ease the strain.

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Lawson Software Braves IPO And Reports Strongly Against The Odds


Lawson Software has to a degree spiced up the end of a bland IPO year, and has also joined the elite of enterprise applications vendors that have seen license revenue growth and profit in 2001.

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Mark Two: UK Distributor Uses SAP Software to Help Retailers Build Web Sales


Mark Two, a distributor of kitchen and bathroom products, manages a network of warehouses, logistic services, and call centers. The company serves both major retail chains and independent stores, and offers a range of 20,000 products. This case study examines how Mark Two has been developing innovative Web sites using an SAP solution as part of an effort to help customers leverage the power of e-commerce.

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Can Software Help Employees Enjoy their Workdays (more)? - Part 3


Part 1 of this blog series described the genesis and current state of affairs of Workday – a novel company that was founded in March 2005 and launched in November 2006 by two great IT minds and PeopleSoft alumni: Dave Duffield and Aneel Bhusri. Part 2 of this series then got under the hood and analyzed Workday’s secret sauce: its object-oriented and in-memory database (IMDB) and definitional

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TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software


Impartial software evaluation firm Technology Evaluation Centers Inc. (TEC) launches its Merchandising Systems Evaluation Center to help companies select the software solutions they require for their specific business requirements.

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