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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 help desk research


How ITIL-based IT Help Desk Can Help Small and Medium Businesses
Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services, with the main objective of aligning

help desk research  ITIL-based IT Help Desk Can Help Small and Medium Businesses Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services, with the main objective of aligning business and IT. Because there is no mandate that companies implement all framework specifications, small and midsize businesses (SMBs) need to have a cost-savings approach to ITIL implementation, so they can adopt the right features of ITIL. Learn how.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Smart e-HR


ePower solutions include personnel administration and performance management. It also offers training and tools in HR help desk, personal development, job descriptions, organizational charts, and 180 or 360 degree feedback.  

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RTI Software


RTI Software, Inc. is a CRM software development company that furnishes out-of-the-box customer service, help desk, problem resolution, defect tracking, sales force, and marketing automation software to medium-sized businesses. The company gears its CRM business process functionality toward the software industry. RTI Software was founded in 1990 and operates from Illinois, USA.

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About CustomerFirst


CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer.

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Cezanne Case Study: Casewise Improves Employee Communication with Cezanne OnDemand


Casewise, a global consultancy company, needed an HR system that was user friendly, offered employee self-service, had good help desk support—and that would grow alongside the company. The company chose Cezanne OnDemand to streamline its people processes and support ambitious growth plans.

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HRM Research Analyst Job Opportunity


We’re seeking an additional HR software-focused research analyst to join our team at our Montreal headquarters. Please contact us if the following job description interests you. TEC seeks a research analyst and consultant for enterprise software subjects such as human resource management (HRM), compensation, performance, and incentive management, and finance. Candidates must apply

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Montgomery Research


Montgomery Research publishes books, magazines, and websites, focusing on business and technology. The company’s topics include financial performance, supply chains, and mobile commerce.

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Tech-Clarity


Tech-Clarity is a research and consulting firm that analyzes business value of software technology and services. The company conducts research, releases publications, and provides consulting.

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Service Performance Insight


Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

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CITO Research


CITO Research creates and publishes content for chief information officers (CIOs) and chief technology officers (CTOs). The company provides research and analysis.

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ChainLink Research Releases New Demand Management Report


Have you thought about the fact that the math you are using for your forecasting process was developed in the 19th century? ChainLink did.

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