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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 help desk resources


Cezanne Case Study: Casewise Improves Employee Communication with Cezanne OnDemand
Casewise, a global consultancy company, needed an HR system that was user friendly, offered employee self-service, had good help desk support—and that would

help desk resources  employee self-service, had good help desk support—and that would grow alongside the company. The company chose Cezanne OnDemand to streamline its people processes and support ambitious growth plans. 0

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » help desk resources

Hitch Your Wagon to a Wild Horse?


In the frantic race to be “on the web” companies are looking outside for help to design and build their web sites. In the frantic race to be the “bleeding edge” e-Builders are doing whatever they can to deliver service to their clients. The result is not always predictable and not always satisfactory to either party.

help desk resources  capability would follow to help prospects find solutions to their issues within the set of promoted products. Product Sales and Customer Service capabilities might be layered next. Subsequent stage might add tutorials, decision support tools, and other devices to hold a relationship with customers. While stage one is in production, stage two is in construction, stage three is in design and concepts for stage four would be in development. With two or more stages designed and scheduled well in advance, the Read More

Professional Services Automation: Affordable Hosted Solutions for the Small to Medium Business Market


Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs) have limited time and resources to dedicate to their IT infrastructure. For this reason, the application service provider model can be a very attractive offering.

help desk resources  provides integrations hook to help desk solutions. OpenAir offers an ASP solution that is broader in focus for both internal and external clients. In addition to the typical IT and consulting practices to which PSA vendors cater, OpenAir has gained some traction in the legal and advertising and public relations (PR) industries. In terms of modules, it offers above-average demand management and knowledge management capabilities, in conjunction with project management and resource management. Project Read More

Microsoft Office Fluent User Interface: IT Decision-maker Perception


This white paper presents the results of a commissioned study conducted by Forrester Consulting on behalf of Microsoft Corporation to help IT organizations considering adopting the 2007 Microsoft® Office system anticipate the impact of the new Microsoft Office Fluent™ user interface on their end users. The results are based on an online survey of 749 IT decision makers from companies piloting or deploying the 2007 Office system.

help desk resources  end users? What IT help desk and training support capabilities do I need to have to support the Fluent user interface? Microsoft commissioned this study to provide answers to these questions, and to help IT organizations considering Office 2007 adoptions anticipate the impact that the Fluent user interface may have on their end users. The primary findings from the study include: IT decision-makers report that users react positively to the benefits of the Fluent user interface. Many organizations Read More

Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration


Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not so fast! While you were completing your implementation project, a new release of the software may have already hit the street or, for sure, there is one in the pipeline. Now you are faced with the decision as to if and when to take on the new release. Maybe now is the time to look at how a new class of software tools, enterprise process improvement (EPI), can assist you in the upgrade decision.

help desk resources  described to facilitate and help in the decision-making process through a collaborative partnership with your software vendor. In this article, a distinction is made between a service pack and a new release. Typically, a service pack is issued to fix software bugs and is not intended to add or modify functionality and data elements. Consequently, unless you have also modified or enhanced the code that is being altered, a service pack should be able to be installed with little effort or testing. Read More

What the CEO Needs from Human Resources


The current economic environment has forced chief executive officers (CEOs) to focus almost all of their attention on revenues and profitability. They must be very aware of what competitors are doing—and competitors can be anywhere in the world. And, they need to be aware of changing regulations and tax issues. Find out what executives need from human resources (HR) to make well-informed decisions about their workforce.

help desk resources  workforce management,chief executive officer,workforce management software,workforce management solutions,mobile workforce management,workforce management system,workforce management tools,call center workforce management,workforce management call center,workforce management systems,total workforce management system,contingent workforce management,workforce management tool,workforce management solution,blue pumpkin workforce management Read More

10 Tips to Help You Prepare for Your ERP Software Selection


With the complexity of enterprise resource planning (ERP) software selection increasing in proportion to the rising number of options in an ever-changing ERP solutions market, how do you select an ERP solution that is the right fit for your business? Reduce your risk and alleviate the complexity with these 10 crucial ERP software selection tips.

help desk resources  Tips to Help You Prepare for Your ERP Software Selection With the complexity of enterprise resource planning (ERP) software selection increasing in proportion to the rising number of options in an ever-changing ERP solutions market, how do you select an ERP solution that is the right fit for your business? Reduce your risk and alleviate the complexity with these 10 crucial ERP software selection tips. Read More

How to Create a Business Case for Your Human Resources System


Getting CFO or CEO approval to purchase a new software system is often a challenge—but more so if that system is for human resources (HR), as HR is not traditionally considered a profit center. You need a business plan to gain management buy-in for your proposed HR project. Not sure what your plan should address? Find out the key components of a persuasive and detailed business case, so you can get support for your initiative.

help desk resources  have a tool to help you gain support for your imitative but also have improved your CFO and CEO’s perception of your business acumen. Hopefully, this article will assist you in getting the HR system your organization needs! By Lisa Palermo. Lisa Palermo is Managing Partner of People ROA. People ROA offers HR Technology and Outsourcing Solutions for all size companies. Some of their software solutions include Oracle HCM, PeopleSoft HCM, Sage Abra HRMS, HR Office, Staff Files Pro. An ROI calculator is Read More

Vox Populi: Is The Use of Polygraph Testing In Human Resources Ethical or Useful?


If you do a search on the famous phrase “You can’t handle the truth!” from the movie A Few Good Men, you will find it in a list of useless movie quotes. Ironically, it was also voted as the twenty-ninth greatest movie quote of all time by the American Film Institute. My point is that one should be very careful when handling the truth—especially if you’re a human resource (HR

help desk resources   Read More

TEC 2012 HRM Market Survey Report: What Organizations Want in Human Resources Management Software


This report is based on aggregate data collected from almost 5,000 completed comparisons of human resources management (HRM) software performed using TEC Advisor. TEC research indicates that 60 percent of companies looking for HRM software have relatively small HRM purchasing budgets. Although each organization has its own unique requirements for HRM solutions, most are actively trying to develop a more comprehensive view of the state of the company, measure performance, and improve the decision-making process.

help desk resources  human resources management,TEC market survey,HRM market survey,HRM software selection,human resources software,HRM software functionality requirements Read More

TEC Helps Utilities Company Select Best-fit Financials and Human Resources Systems


South Coast Water District (SCWD), an independent provider of high-quality water services based in Laguna Beach, California (US), was experiencing some of the common problems utilities companies face with inefficient IT systems. The company recently discovered that its paper-based processes—such as purchasing and procurement—were not only producing volumes of waste paper, but also creating extra work for its finance and human resources staff. SCWD decided to define its process requirements internally in order to select an appropriate financials system with integrated human resource (HR) functionality so it could operate more efficiently and eliminate the need for paper processes.

help desk resources  graphs, and statistics to help SCWD further analyze its shortlist of vendors. TEC’s structured and methodical support in the requirements definition process proved to be valuable during later stages of the project. The SCWD selection team became much more knowledgeable about key requirements, which greatly facilitated the creation of vendor demonstration scripts. TEC’s recommendations kept vendor scoring analytical and objective, enabling the SCWD selection team “to divorce the sales experience Read More

Human Resources: To Outsource or Not to Outsource, That Is the Question


As human resource outsourcing (HRO) becomes an increasingly popular option for many HR organizations, they must inform themselves about the benefits and challenges outsourcing brings. Find out why outsourcing your HR activities may or may not be right for you.

help desk resources  level agreement (SLA) will help to define the requirements of both parties and detail the penalties for non-compliance. While the typical length of an HRO contract is one year, increasingly, HR outsourcing arrangements are becoming more long term—five to 10 year contracts are not unusual. The other point to consider is “what kind of relationship does the outsourcing provider have with the vendor supplying the underlying technology”? Of course, there are times when they are one in the same, however Read More

Top Five HR Process Integrations that Drive Business Value


Empirical research has revealed that improving human resources (HR) process, technology, and data integration to eliminate silos and facilitate cross-functional reporting affords significant business benefits. Based on SumTotal’s global survey data, this white paper dives into the top five HR process integrations that provide organizations with the most business value. Find out what they are.

help desk resources  human resources,process integration,business process integration,human resources career,human resources management system,human resources information,human resources assistant,human resources recruiters,human resources system,human resources information systems,human resources database software,human resources education,human resources database,what is human resources,human resources services Read More

What the CEO Needs from Human Resources


The current economic environment has forced chief executive officers (CEOs) to focus almost all of their attention on revenues and profitability. They must be very aware of what competitors are doing—and competitors can be anywhere in the world. And, they need to be aware of changing regulations and tax issues. Find out what executives need from human resources (HR) to make well-informed decisions about their workforce.

help desk resources  workforce management,chief executive officer,workforce management software,workforce management solutions,mobile workforce management,workforce management system,workforce management tools,call center workforce management,workforce management call center,workforce management systems,total workforce management system,contingent workforce management,workforce management tool,workforce management solution,blue pumpkin workforce management Read More