Home
 > search for

Featured Documents related to »  help desk service


Six Essential Considerations When Choosing a Field Service Software Solution
There are numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support

help desk service  numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support activities more effectively. However, field service requirements are much more complex and diverse than call center and customer support functions. Therefore, it is essential that companies considering software for field service evaluate, select, and deploy software designed specifically for field service. If you're in the process of evaluating field service Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » help desk service


Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

help desk service  technical inquiry, a VAI help desk employee might have to put the customer on hold and sift through pages of technical documentation, which resulted in lengthy response times and less than optimal productivity. Also, while success is never a bad thing, a rapid expansion in business across North America meant that VAI employees needed the ability to collaborate in real time regardless of their location. We wanted our traveling employees whether sales or technical personnel to have their applications, Read More...
Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

help desk service  Tools | IT Service Help | IT Service Level | IT Service Level Agreement | IT Service Level Agreements | IT Service Level Management | IT Service Level Manager | IT Service Levels | IT Service Lifecycle | IT Service Management | IT Service Management Best Practices | IT Service Management Business | IT Service Management Essentials | IT Service Management Framework | IT Service Management Metrics | IT Service Management Process | IT Service Management Processes | IT Service Management Program | IT Service Read More...
Identify and Leverage Your Existing Service Life Cycles
Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers

help desk service  a strategic partner to help customers implement the right solutions to achieve rapid business results and accelerate business growth. Searches related to Identify and Leverage Your Existing Service Life Cycles : Service Management | Service Life Cycles | IT Service Management | Managed Services | Improving Service Quality | Developing Service Life Cycles | Service Management Performance | Service Desk Management | Implementing Service Management | Identifying Service Life Cycle | Service Portfolios | Read More...
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

help desk service  the effectiveness of employee help desk operations while decreasing internal technical support costs. This is part two of the three-part series Integrating Customer Relationship Management and Service Resolution Management . Part three takes a look at the more specific benefits of CRM-SRM integration, and makes recommendations as to how companies should go about this process. For more information and to start your own custom solution comparison, please visit TEC's Customer Relationship Management Read More...
5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable

help desk service  field service software,profitable field service,FSM,FSM software,field service scheduling,field service mobility,mobile FSM software,ServiceMax,field service operations Read More...
Service Supply Chain Strategies to Increase Corporate Profitability
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service management decision hierarchy, and

help desk service  to service organizations and help them achieve supply chain flexibility. Service organizations cannot afford to neglect the potential to deliver business value in today's hyper-competitive, customer-centric world where service is often the key competitive differentiator. This article is from Parallax View, ChainLink Research's on-line magazine, read by over 150,000 supply chain and IT professionals each month. Thought-provoking and actionable articles from ChainLink's analysts, top industry executives, Read More...
IFS Field Service Management Certification Report
IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM

help desk service  IFS Field Service Management,IFS,FSM,FSM software,FSM solution Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

help desk service  automation, contact center, and help desk applications by providing knowledge-based solutions that improve service delivery. Although still an emerging software category, existing SRM customers include some of the largest companies in the world, and SRM products have reportedly enabled these companies to reduce operating and service delivery costs, improve customer satisfaction, and increase revenues. Here is an illustration: A service call (customer inquiry, complaint, etc.) comes in, and the agent Read More...
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

help desk service  relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More...
Epicor for Service Enterprises
Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every

help desk service  epicor,vantage epicor,platinum 4.2 epicor sql 2000,aurora scala epicor,erp evaluations epicor,epicor vs great plains,epicor vantage trimming,epicor vantage review,epicor software,epicor review,epicor lawsuit,analyze hr epicor,syteline vs epicor,swot analysis for epicor,sun systems epicor erp comparison,epicor,vantage epicor,platinum 4.2 epicor sql 2000,aurora scala epicor,erp evaluations epicor,epicor vs great plains,epicor vantage trimming,epicor vantage review,epicor software,epicor review,epicor lawsuit,analyze hr epicor,syteline vs epicor,swot analysis for epicor,sun systems epicor erp comparison,epicor for service enterprises,epicor management,epicor implementation,access inventory software,distribution business software,epicor review Read More...
Avoid the Perils of Service Parts Planning in Supply Chain Management
Significant differences exist between the new parts production supply chain and the service and replacement parts supply chain. Companies using conventional

help desk service  should be able to help enterprises plan spare parts inventories based on seasonality; statistical forecasting methodologies; carrying costs; customer service levels; parts' obsolescence and criticality measures; product life cycle stage/curve; certain leading indicators (e.g., machine population, part failure rates and like causal variables); and historical demand, to name some factors. These systems may also use sporadic or intermittent demand methods and spike demand analysis for slow-moving items, and Read More...
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

help desk service  business clients: “SOA can help businesses respond more quickly and cost-effectively to the changing market conditions…It also makes interconnection of existing IT assets trivial.” Although current hype is mostly about its promise, SOA will deliver several real benefits to both IT and business when done right. It will lead to a simplified architecture more able to adapt to change. It will lead to standardization, allowing greater flexibility and interoperability. It will lead to greater integration Read More...
WorldCom SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami
Ready for another Internet Tsunami? Broadband and Wireless ubiquitous infrastructures are coming into place at a rapid rate. Digital Business Service Providers

help desk service  to call local medical help in the event of an accident, or a Coke machine informing base that it its getting low (and for the user to find the next nearest one that still has some!). There are also an estimated 45 million mobile users in the US alone. If the vendor believes that the mobile and wireless sector represents a significant value add to its business, then it should be thinking of positioning itself now in this market place. It is likely several months of tooling and training of selected Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others