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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 help desk site description


Maintenance Software--Plan Ahead to Maximize CMMS Vendor Web Site Visits
For those looking for a computer maintenance management system (CMMS) vendor, the Web is often the first place to start. There are a number of web site features

help desk site description  and gas or mining. Help desk The electronic help desk gives users the ability to inquire about specific problems, without queuing on the telephone. Usually a response is received within twenty-four hours. Software updates Every software company should provide information about known bugs in each version of its software. Some CMMS vendors reduce their distribution costs by encouraging users to download developed fixes, while others prefer handling the process themselves. Discussion database Discussion

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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A VoIP Primer-Everything You Need to Know about VoIP


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(Forgotten) CRM and ERP Kingdoms in the Making?


Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

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Remote Implementations--Why They Can Make $ense


Everything in the computer industry seems to be going off-shore, why not software implementations? This article looks at reasons why remote implementation of software packages can make both logical and fiscal sense, particularly in the United States. Read on to learn why your organization may want to look at this implementation alternative more closely and not be so quick to dismiss it as a passing fad.

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Enterprise Impact Simulation - Making It Happen


Before c-commerce bad estimates and unintended impacts were issues businesses managed. Cost and schedule overruns and disruptions to the business caused by IT projects were an internal affair. Not any more. Not when the business participates in a c-commerce alliance. EIS brings a new IT operating model, which will transform IT software development into a true engineering discipline.

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A How-to Guide for a Radio Frequency Identification Site Survey


As organizations prepare for a radio frequency identification (RFID) implementation, they often don't understand the preliminary work necessary to begin the project. The importance of a site survey can influence the success or failure of an RFID project.

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But, I Thought the ERP System Was Going to Help Us with That!


Here's an all-too typical scenario. Management at a multinational company decides to implement a standardized enterprise resource planning (ERP) solution. Everyone expects to cut costs and improve core end-to-end processes. But 13 months later, vital key performance indicators (KPIs) don’t improve as planned. Discover how a company focused on user performance to bring its ERP reality back into alignment with its vision.

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Web Security: Bullet-Proofing Your Site with SSL


In this security guide from Symantec you'll discover that the best solution can also be the most cost-effective.

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Intuit and LinkedIn Team Up to Help Small Businesses Find Talent


Per Intuit’s most recent Small Business Employment Index, the employment rate is gradually improving. Intuit and LinkedIn have agreed to host the first “Hire Smart” event for small businesses looking to hire their first employees. This free event at Intuit’s HQ in Mountain View, California, is slated for April 27, 2013. After attending a number of practical sessions, event

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What’s Your Customer Experience Advantage?: New CRM Innovations from SAP Help Companies Empower Their Employees and Gain a Competitive Edge


Customer experience is now a competitive differentiator. As customers become more informed and more demanding, companies need to step outside of their comfort zone and explore non-traditional customer relationship management (CRM) areas. This paper explores a sampling of CRM improvements that allow companies to deliver a consistent customer experience to gain a competitive advantage.

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Mark Two: UK Distributor Uses SAP Software to Help Retailers Build Web Sales


Mark Two, a distributor of kitchen and bathroom products, manages a network of warehouses, logistic services, and call centers. The company serves both major retail chains and independent stores, and offers a range of 20,000 products. This case study examines how Mark Two has been developing innovative Web sites using an SAP solution as part of an effort to help customers leverage the power of e-commerce.

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