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Mid-Market Strategy: International Enterprise Solutions
Adonix marks its strategy with two catchwords:

help desk software solutions competition report  knowledge repository to assist help desk personnel with resolving customer issues. The Product Configuration module features a rules-based engine that allows building customized products to match customer's exacting requirements. These have allowed Adonix to stand apart from most mid-market peer solutions, which are typically a collection of acquired packages bolted together to form a suite. Conversely, Adonix has deliberately taken the time and made the investment to build a solution on a single Read More

Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk software solutions competition report


PTC Acquires Servigistics - Doubles Up on Its “Product and Service Advantage” Mantra
The recently held PlanetPTC Live 2012 conference espoused the following two mantras – “Systems are Today’s Products” and “Product and Service Advantage.” Look

help desk software solutions competition report  be well positioned to help manufacturers capture a real “service advantage” with a set of integrated technologies that will enable a more comprehensive service strategy and appeal to supply chain managers. The acquisition should greatly complement and enhance PTC’s existing portfolio of SLM solutions, which, today, includes solid capabilities in the areas of warranty and contract management, service parts definition, and technical information – including mobile delivery. During PlanetPTC Live Read More
TEC Industry Watch: Enterprise Software News for the Week of June 25, 2012
SOFTWARE SELECTIONSBritish cosmetics company Badgequo selects Epicor ERPIndustry tags: Manufacturing, distribution

help desk software solutions competition report  suite that aims to help retailers understand their customers and their buying decisions. Oracle Retail Customer Analytics will be another member of the Oracle Retail Analytics family. Industry verticalization in BI continues apace. —Jorge García, TEC BI Analyst Infor launches mobile app for hospitality Industry tags: Hospitality Infor10 HMS Hotel Check-In is a new mobile hospitality management application for the Apple iPad. With the goal of increasing operational efficiency, the application will Read More
IQMS Prospers by Helping Enterprises Work Smarter
IQMS has certainly succeeded in helping hundreds of midsized plastic processors and other repetitive manufacturers increase their

help desk software solutions competition report  EnterpriseIQ can receive multilingual help desk support via phone, e-mail, or fax. Fully backed by the corporate offices in the US, the Dutch office serves as the first point of contact for users and is staffed by full-time support personnel. What's more is that recently in February, IQMS announced an expansion to serve manufacturers throughout Asia. Its subsidiary, IQMS Asia , will develop the market, effect sales, and handle implementation and service for EnterpriseIQ customers. The first IQMS Asia Read More
(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

help desk software solutions competition report  traditional call center and help desk applications, as well as content management, KM, and workflow tools. Accordingly, the Consona Knowledge Management solution consists of the following business applications, as described in KNOVA’s annual report (excerpt included below, updated with current branding): Consona Knowledge Central is an assisted-service application for customer service and help desk agents that enables them to resolve customer issues and questions more effectively. This agent-facing Read More
EAM Solutions, LLC
EAM Solutions, LLC is an Infor-Certified Professional Services Provider & Infor Gold Channel Partner dedicated to implementing Infor EAM (Enterprise Asset

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Agile Solutions
Agile Solutions is a professional service company that delivers customized and innovative business solutions to increase the customers@ productivity

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i-flex solutions
i-flex solutions (Reuters: IFLX.BO & IFLX.NS) provides IT solutions to the financial services industry. The company has serviced over 495 customers in more than

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Quest Software
Quest Software, the leader in application management, gives you confidence in your critical application infrastructures. This confidence is delivered in the

help desk software solutions competition report  reliable software products that help you develop, deploy, manage and maintain enterprise applications without expensive downtime or business interruption.We equip IT professionals with software tools that are easy to use and embedded with the knowledge of our world-renowned technical experts to automate daily tasks and simplify complex ones. As a result, your IT organization will be able to proactively prevent performance problems and downtime, as well as react quickly to the unforeseen - making them Read More
Software Development
DataArt's software expertise spans a range of programming languages, databases, and networking systems on Windows and Unix platforms. The company has

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Arena Solutions
Founded in February 2000, Arena Solutions develops a collaborative bill of materials (BOM) and change management system designed to help small and midsize

help desk software solutions competition report  management system designed to help small and midsize manufacturers deliver products to market. Arena provides an environment for centralizing, controlling, and analyzing complex and constantly changing product information, including BOMs, part specifications, and change orders. Arena Solutions is headquartered in Foster City, California (US). Read More
KeyedIn Solutions
KeyedIn Solutions offers cloud-based software systems that provide a flexible, scalable, and affordable means to simplify processes, improve performance and

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Perfect Software
Located in Arcadia, California (US), Perfect Software has been supplying personal computer (PC) and Application System 400 (AS/400) custom accounting

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abas Business Software
abas Business Software is an ERP and e-business application designed specifically for manufactures in assemble-to-order (ATO), make-to-order (MTO), and

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