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Mid-Market Strategy: International Enterprise Solutions
Adonix marks its strategy with two catchwords:

help desk software solutions competition report  knowledge repository to assist help desk personnel with resolving customer issues. The Product Configuration module features a rules-based engine that allows building customized products to match customer's exacting requirements. These have allowed Adonix to stand apart from most mid-market peer solutions, which are typically a collection of acquired packages bolted together to form a suite. Conversely, Adonix has deliberately taken the time and made the investment to build a solution on a single architec Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk software solutions competition report


IQMS Prospers by Helping Enterprises Work Smarter
IQMS has certainly succeeded in helping hundreds of midsized plastic processors and other repetitive manufacturers increase their

help desk software solutions competition report  EnterpriseIQ can receive multilingual help desk support via phone, e-mail, or fax. Fully backed by the corporate offices in the US, the Dutch office serves as the first point of contact for users and is staffed by full-time support personnel. What's more is that recently in February, IQMS announced an expansion to serve manufacturers throughout Asia. Its subsidiary, IQMS Asia , will develop the market, effect sales, and handle implementation and service for EnterpriseIQ customers. The first IQMS Asia offi Read More...
(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

help desk software solutions competition report  traditional call center and help desk applications, as well as content management, KM, and workflow tools. Accordingly, the Consona Knowledge Management solution consists of the following business applications, as described in KNOVA’s annual report (excerpt included below, updated with current branding): Consona Knowledge Central is an assisted-service application for customer service and help desk agents that enables them to resolve customer issues and questions more effectively. This agent-facing solu Read More...
TEC Industry Watch: Enterprise Software News for the Week of June 25, 2012
SOFTWARE SELECTIONSBritish cosmetics company Badgequo selects Epicor ERPIndustry tags: Manufacturing, distribution

help desk software solutions competition report  suite that aims to help retailers understand their customers and their buying decisions. Oracle Retail Customer Analytics will be another member of the Oracle Retail Analytics family. Industry verticalization in BI continues apace. —Jorge García, TEC BI Analyst Infor launches mobile app for hospitality Industry tags: Hospitality Infor10 HMS Hotel Check-In is a new mobile hospitality management application for the Apple iPad. With the goal of increasing operational efficiency, the application will conn Read More...
PTC Acquires Servigistics - Doubles Up on Its “Product and Service Advantage” Mantra
The recently held PlanetPTC Live 2012 conference espoused the following two mantras – “Systems are Today’s Products” and “Product and Service Advantage.” Look

help desk software solutions competition report  be well positioned to help manufacturers capture a real “service advantage” with a set of integrated technologies that will enable a more comprehensive service strategy and appeal to supply chain managers. The acquisition should greatly complement and enhance PTC’s existing portfolio of SLM solutions, which, today, includes solid capabilities in the areas of warranty and contract management, service parts definition, and technical information – including mobile delivery. During PlanetPTC Live 2012 Read More...
Adeon Software House
Headquartered in Oosterhout (the Netherlands), Adeon Software House (ASH) is a global provider of highly specialized software tools for the electronics industry

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MBA Software & Consulting
MBA Software @ Consulting is a software development and publishing firm established in 1979 that manufactures, markets and supports a comprehensive

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i-flex solutions
i-flex solutions (Reuters: IFLX.BO & IFLX.NS) provides IT solutions to the financial services industry. The company has serviced over 495 customers in more than

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Kyliptix Solutions
Founded in 1999 and headquartered in Irvine, California (US), Kyliptix Solutions, Inc. delivers software solutions for small and medium businesses (SMBs). The

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onDemand Software
OnDemand Software, a division of Global Knowledge, Inc. is a leading provider of self-service training automation software.

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Stonylake Solutions
Stonylake Solutions, formed in 2000 by Robert Blair and Pradeep Pathade of Nevada Learning Series, is a global provider of firewall analysis and reporting

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Cameleon Software
Cameleon Software (formerly Access Commerce) provides multichannel commerce and configurator software to companies that sell customizable products and services

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Laserbeam Software
Laserbeam Software develops and implements software supporting compensation administration, market analysis, and performance management. The company is

help desk software solutions competition report  business analysis software,business strategy tool,focused strategy,information technology business strategy,laserbeam software,strategic market planning Read More...

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