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Microsoft Office Fluent User Interface: IT Decision-maker Perception
This white paper presents the results of a commissioned study conducted by Forrester Consulting on behalf of Microsoft Corporation to help IT organizations

help desk staff  end users? What IT help desk and training support capabilities do I need to have to support the Fluent user interface? Microsoft commissioned this study to provide answers to these questions, and to help IT organizations considering Office 2007 adoptions anticipate the impact that the Fluent user interface may have on their end users. The primary findings from the study include: IT decision-makers report that users react positively to the benefits of the Fluent user interface. Many organizations Read More
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk staff


Hitch Your Wagon to a Wild Horse?
In the frantic race to be “on the web” companies are looking outside for help to design and build their web sites. In the frantic race to be the “bleeding edge

help desk staff  capability would follow to help prospects find solutions to their issues within the set of promoted products. Product Sales and Customer Service capabilities might be layered next. Subsequent stage might add tutorials, decision support tools, and other devices to hold a relationship with customers. While stage one is in production, stage two is in construction, stage three is in design and concepts for stage four would be in development. With two or more stages designed and scheduled well in advance, the Read More
Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

help desk staff  IT management, network management, help desk management, and other IT professionals. Of the professionals in the study 80% were from the United States with an even distribution of the remaining respondents in Europe and Asia. Key business concepts under study: Is the cost of an IT outage known? Is the process for solving critical outages or events aligned with the business needs? Where are the current gaps in the event resolution process? What are the most common issues with event dispatch, notification, Read More
Evaluating the Total Cost of Network Ownership
The upfront expenses of a network comprise only 19% of the total cost. The remaining 81% can sneak up on bank management, often unaware of some subtle TCO

help desk staff  plans are established. Support. Help desk services, maintenance support, and disaster recovery plans are arranged. Upgrade. At some point (often too soon), hardware and software becomes outdated, and needs upgrades. The upfront expenses of a network comprise only 19% of the total cost. The remaining 81% can sneak up on bank management, often unaware of some subtle TCO factors. Direct, Budgeted Costs Budgeted costs are usually two-fold. They primarily consist of expenditures directly related to computing, Read More
Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not

help desk staff  described to facilitate and help in the decision-making process through a collaborative partnership with your software vendor. In this article, a distinction is made between a service pack and a new release. Typically, a service pack is issued to fix software bugs and is not intended to add or modify functionality and data elements. Consequently, unless you have also modified or enhanced the code that is being altered, a service pack should be able to be installed with little effort or testing. Read More
Xactly
Xactly Corporation provides on-demand sales compensation solutions designed to help companies improve their business performance through the use of more

help desk staff  compensation solutions designed to help companies improve their business performance through the use of more effective sales compensation programs. Xactly's solutions can help companies implement, manage, audit, and communicate sales compensation programs. Xactly is headquartered in San Jose, California (US), with European sales offices in Maidenhead, UK. Read More
IBM Cognos Insight
From business intelligence to financial performance and strategy management to analytics applications, IBM Cognos software can help your organization become

help desk staff  IBM Cognos software can help your organization become analytics-driven. With products for the individual, workgroup, department, midsize business, and large enterprise, Cognos software is designed to help everyone in the organization make the decisions that achieve better business outcomes. IBM Cognos Insight is a personal analytics solution that empowers analysts and business users to explore, analyze, visualize, and share insights. With Cognos Insight, users can access and visualize personal and Read More
HCIMS - Help Desk RFI/RFP Template
Issue Management, Inventory and Audit, Knowledge Management, and Product Technology

help desk staff  - Help Desk RFI/RFP Template Issue Management, Inventory and Audit, Knowledge Management, and Product Technology Read More
Onboarding Best Practices
Transactional onboarding aims to achieve value by optimizing, perfecting, and controlling specific tasks in the employee onboarding process. Tasks that help

help desk staff  onboarding process. Tasks that help meet these objectives fall into three categories: automating paperwork and forms, automating the flow of data, and ensuring compliance. Learn more about these tasks, their processes, and how an automated onboarding system can help you manage your recruitment process. Read More
Global IT Evaluator Teams Up with Leading, National Consultancy to Help Businesses Compare Software Better
Access Enterprise Solutions (AES) and Technology Evaluation Centers (TEC) announce the launch of a new alliance that will provide customer-centric, locally

help desk staff  Leading, National Consultancy to Help Businesses Compare Software Better Global IT Evaluator Teams Up with Leading, National Consultancy to Help Businesses Compare Software Better Pittsburgh, PA (PRWEB) July 14, 2005 Access Enterprise Solutions (AES) and Technology Evaluation Centers (TEC) announce the launch of a new alliance that will provide customer-centric, locally focused, value-added business solutions for those seeking IT and ERP functional and technical expertise, supported by impartial Read More
PERFION
The Perfion PIM solution is designed to help companies maintain large amounts of product information in a simple manner. Information shared by many product

help desk staff  solution is designed to help companies maintain large amounts of product information in a simple manner. Information shared by many product variants is maintained via a hierarchy of shared data, which can help keep product information up to date. Perfion is fully integrated with all Microsoft Dynamics NAV and AX solutions, and works directly with live up-to-date enterprise resource planning (ERP) information, such as prices, inventories, etc. Built-in security options ensure that only users with Read More
Talent Management in the Coming Decade: How Your HRIS Can Help
Only 18% of North American companies feel their organization is well prepared to develop the leaders it will need over the next ten years. That's why it is now

help desk staff  How Your HRIS Can Help Only 18% of North American companies feel their organization is well prepared to develop the leaders it will need over the next ten years. That's why it is now more important than ever to make the most out of talent management software to create employee development programs and succession plans. Download this white paper to learn how. Read More
Why PLM Couldn’t Help You During An Economic Downturn?
Shorter time-to-market, higher product development efficiency, better product quality, and lower product costs are often associated with the benefits of

help desk staff  PLM Couldn’t Help You During An Economic Downturn? Shorter time-to-market, higher product development efficiency, better product quality, and lower product costs are often associated with the benefits of adopting product lifecycle management (PLM) systems. When there is an economic downturn, these benefits seem to be more desirable. However, a recent poll (CIMdata Online Polls, presented near the end of CIMdata PLM Industry Summary, 28 May 2010 ) shows that ten percent of poll participants thought Read More
American Management Association Launches Blended Learning with the Help of Eedo Knowledgeware
As an international leader, the American Management Association (AMA) was focused on maximizing the advantages of instructor-led training, while minimizing its

help desk staff  Blended Learning with the Help of Eedo Knowledgeware As an international leader, the American Management Association (AMA) was focused on maximizing the advantages of instructor-led training, while minimizing its disadvantages. Before adding a blended learning offering to its core business, AMA needed to define its strategic targets, and turned to Eedo Knowledgeware for help. Since launching its blended learning offering, AMA has greatly increased value to its customers. Read More
Lozeau Selects Commsoft Fidelio ERP with the Help of TEC Software Selection Services
Lozeau, a retail company providing cameras, video cameras, accessories, and services, recently selected Commsoft to meet its enterprise resource planning (ERP

help desk staff  Fidelio ERP with the Help of TEC Software Selection Services Lozeau, a retail company providing cameras, video cameras, accessories, and services, recently selected Commsoft to meet its enterprise resource planning (ERP) needs. Commsoft was chosen from among ten vendors of viable solutions during a selection process headed by TEC’s selection services group. Lozeau looked to the expertise of TEC’s team for assistance throughout the software selection process and in the vendor contract negotiations. Read More

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