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Be Bold with Benefits but Subtle with Pains
While prospects often justify their purchases because you show them how your software solves their pain, they do not appreciate being told how bad they really

help desk story  receivable collection tools that help you improve your cash flow. We want you to know that just because we sell sophisticated software, we don't overlook the obvious when it comes to problem solving. We will work together with you to solve your most pressing challenges. For this story I might bring a small tub as a prop. Throughout the day the team will revisit the tub whenever one of our software elements solves one of their problems. But, we'll always focus our attention on how good they can look Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk story


Bad Customer Support Is Not a Software Problem
A couple of days ago, my laptop decided (all on its own) to jump off my desk.Lucky for me, it survived almost completely undamaged except for a broken latch

help desk story  1 hour Offered no help and missed an opportunity to make a sale. Reseller: 1 call 5 minutes Resolved the issue despite there being no possibility of making a sale. There’s a lesson here for companies that are looking to upgrade their customer support systems. The difference between customer support that makes you smile and customer support that just makes you grit your teeth has almost nothing to do with software and almost everything to do with attitude. Systems that help you open, escalate, and Read More...
PTC Acquires Servigistics - Doubles Up on Its “Product and Service Advantage” Mantra
The recently held PlanetPTC Live 2012 conference espoused the following two mantras – “Systems are Today’s Products” and “Product and Service Advantage.” Look

help desk story  be well positioned to help manufacturers capture a real “service advantage” with a set of integrated technologies that will enable a more comprehensive service strategy and appeal to supply chain managers. The acquisition should greatly complement and enhance PTC’s existing portfolio of SLM solutions, which, today, includes solid capabilities in the areas of warranty and contract management, service parts definition, and technical information – including mobile delivery. During PlanetPTC Live Read More...
Desktop Management's Dirty Little Secret
ESD (electronic software distribution) promises to simplify software distribution and management, and eliminate ''sneakernet'' the costly, time-consuming manual

help desk story  requires hands-on attention, increases help desk calls and causes work stoppage. Enterprises must upgrade the OS' components, drivers, service packs, and roll out patches and hot fixes to insure new applications and legacy applications will work properly. An enterprise with 10,000 desktops, for example, upgrading just a quarter of its desktops, laptops and Microsoft servers (2,500 PCs) with a new OS and installing or re-installing 50 applications might spend $100 per PC, or a total of $250,000 for the Read More...
The ERP Life Cycle: From Birth to Death and Birth Again
The enterprise life cycle is often misunderstood, which can lead to complications during the selection, implementation, and maintenance phases. Knowing what to

help desk story  and love the vendor's help desk. This is where you call in and talk with a new employee, hired by the vendor to meet your needs, who knows very little about the software or how it is used in the real world, but he or she has a good list of snappy responses like That's very interesting, I didn't know it could do that. or Can you send me screen shots for that? or even the I-don't-know-but-I'll-find-out-and-get-back-to-you or any number of unhelpful catch phrases akin to the fast food counter-type Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along

help desk story  the Health Care Industry Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases. Read More...
Lasership.com Looks To Descartes For Same-Day Delivery Help
LaserShip.com, a nationwide online network of independent same-day delivery companies in the U.S., has licensed Descartes’ DeliveryNet solution for

help desk story  Descartes For Same-Day Delivery Help Lasership.com Looks To Descartes For Same-Day Delivery Help S. McVey - August 17, 2000 Event Summary LaserShip.com, a nationwide online network of independent same-day delivery companies in the U.S., has licensed Descartes' DeliveryNet solution for transportation and logistics to enable the distribution of e-commerce purchases to businesses and consumers. Headquartered in McLean, Virginia, Lasership has assembled a nationwide network of over 225 courier companies in Read More...
RadComm Systems Radiates Success with Help from Sage 500 ERP


help desk story  Systems Radiates Success with Help from Sage 500 ERP Read More...
Drug Pedigree Guidelines and How Software Can Help
Drug manufacturers and retailers are tightening their data collection and reporting processes to meet new US Food and Drug Administration (USFDA) guidelines

help desk story  and How Software Can Help This is a modified version of the article originally published July 19, 2006. Counterfeit and adulterated drugs are an increasing problem, particularly in the United States. Not only do these activities strip profits from legitimate drug manufacturers, but they can also pose a health risk to the consumer. As a result, the US Food and Drug Administration (FDA) has issued guidelines covering cradle-to-grave tracking requirements that pharmaceutical companies must comply with for Read More...
From Local to Hosted: The Story of One Company’s Migration to On-demand ERP
Here’s the inside story on how an international manufacturer using a traditional, local enterprise resource planning (ERP) solution shifted gears to end up with

help desk story   Read More...
10 Tips to Help You Prepare for Your ERP Software Selection
With the complexity of enterprise resource planning (ERP) software selection increasing in proportion to the rising number of options in an ever-changing ERP

help desk story  Tips to Help You Prepare for Your ERP Software Selection With the complexity of enterprise resource planning (ERP) software selection increasing in proportion to the rising number of options in an ever-changing ERP solutions market, how do you select an ERP solution that is the right fit for your business? Reduce your risk and alleviate the complexity with these 10 crucial ERP software selection tips. Read More...
i2 Technologies Gets Reporting Help From Hyperion
i2’s decision to integrate Hyperion Essbase into its TradeMatrix™ applications is a welcome event for users.

help desk story  Technologies Gets Reporting Help From Hyperion i2 Technologies Gets Reporting Help From Hyperion S. McVey - June 5, 2000 Event Summary i2 Technologies announced recently its plans to integrate Hyperion Essbase OLAP server into its TradeMatrix platform for business-to-business e-commerce. The combined capabilities of TradeMatrix and Essbase are expected to be released by the third quarter of calendar 2000. Like other reporting tools, Essbase can analyze data in a variety of ways to give users a means to Read More...
Five Ways ERP Can Help You Implement Lean
Lean is not an overnight quick-fix; it is an unending commitment. As lean thinking has evolved and the concepts broadened, lean advocates have come to recognize

help desk story  Ways ERP Can Help You Implement Lean Lean is not an overnight quick-fix; it is an unending commitment. As lean thinking has evolved and the concepts broadened, lean advocates have come to recognize that enterprise resource planning (ERP) and lean work together very well. In this paper, read about how five lean principles are supported and enhanced by comprehensive information control and the management tools that one end-to-end enterprise software suite delivers. Read More...
10 Things HR Can Do to Help Align an Organization’s Goals
In this white paper, you’ll learn the ten most important things to consider before you embark on organizational alignment project, how to position HR in the

help desk story  HR Can Do to Help Align an Organization’s Goals In this white paper, you’ll learn the ten most important things to consider before you embark on organizational alignment project, how to position HR in the process and what role HR professionals should play and best practices for avoiding common pitfalls, such as planning a multi-tiered rollout to help goals work their way down an organization. Read More...

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