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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 help desk story


Be Bold with Benefits but Subtle with Pains
While prospects often justify their purchases because you show them how your software solves their pain, they do not appreciate being told how bad they really

help desk story  receivable collection tools that help you improve your cash flow. We want you to know that just because we sell sophisticated software, we don't overlook the obvious when it comes to problem solving. We will work together with you to solve your most pressing challenges. For this story I might bring a small tub as a prop. Throughout the day the team will revisit the tub whenever one of our software elements solves one of their problems. But, we'll always focus our attention on how good they can look

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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The ERP Life Cycle: From Birth to Death and Birth Again


The enterprise life cycle is often misunderstood, which can lead to complications during the selection, implementation, and maintenance phases. Knowing what to expect during each phase will allow an enterprise to get better money for value from the solution.

help desk story  and love the vendor's help desk. This is where you call in and talk with a new employee, hired by the vendor to meet your needs, who knows very little about the software or how it is used in the real world, but he or she has a good list of snappy responses like That's very interesting, I didn't know it could do that. or Can you send me screen shots for that? or even the I-don't-know-but-I'll-find-out-and-get-back-to-you or any number of unhelpful catch phrases akin to the fast food counter-type Read More

PTC Acquires Servigistics - Doubles Up on Its “Product and Service Advantage” Mantra


The recently held PlanetPTC Live 2012 conference espoused the following two mantras – “Systems are Today’s Products” and “Product and Service Advantage.” Look for an exhaustive report from the conference and on PTC’s Winchill PLM (product lifecycle management), Creo CAD (computer aided design), and MKS Integrity application lifecycle management (ALM)/system engineering strategies. Most recently

help desk story  be well positioned to help manufacturers capture a real “service advantage” with a set of integrated technologies that will enable a more comprehensive service strategy and appeal to supply chain managers. The acquisition should greatly complement and enhance PTC’s existing portfolio of SLM solutions, which, today, includes solid capabilities in the areas of warranty and contract management, service parts definition, and technical information – including mobile delivery. During PlanetPTC Live Read More

Desktop Management's Dirty Little Secret


ESD (electronic software distribution) promises to simplify software distribution and management, and eliminate ''sneakernet'' the costly, time-consuming manual process that some companies still use to do upgrades and installations. Unfortunately, the cure often has some of the same pitfalls as the problem, not to mention a few snags of its own.

help desk story  requires hands-on attention, increases help desk calls and causes work stoppage. Enterprises must upgrade the OS' components, drivers, service packs, and roll out patches and hot fixes to insure new applications and legacy applications will work properly. An enterprise with 10,000 desktops, for example, upgrading just a quarter of its desktops, laptops and Microsoft servers (2,500 PCs) with a new OS and installing or re-installing 50 applications might spend $100 per PC, or a total of $250,000 for the Read More

The Yin and Yang of Electronic Commerce


This note identifies the major corporate functions that engage in E-Commerce activities and the kinds of information flows that result from E-Commerce activities.

help desk story  role as a technical help desk and the first line of customer relation management. It has strong ties to Web Management, Strategic Customer Relationship and Operations, but its function is separate from each. Back Office: Certainly not a single function, but grouped together in this chart to reflect that its functions are typically the furthest from the web boundary. We mean this in the sense that, for example, the data representing web sales will be in a concise form by the time it gets to the Back Read More

IQMS and IFS Going Strong (without Much Help from the Cloud)


These days when all the excitement seems to be coming from “social anything” and “cloud anything” gadgets, it is refreshing to see some tried-and-true enterprise resource planning (ERP) vendors doing very well in their much less exciting manufacturing realms. The two vendors in this instance are IQMS and IFS, and there are many similarities between them (other than the

help desk story  Going Strong (without Much Help from the Cloud) These days when all the excitement seems to be coming from “social anything” and “cloud anything” gadgets, it is refreshing to see some tried-and-true  enterprise resource planning (ERP)  vendors doing very well in their much less exciting manufacturing realms. The two vendors in this instance are IQMS and IFS , and there are many similarities between them (other than the superficial one that their names start with “I” and end with “S”). Read More

Using Analytics to Help You Overcome Your Supply Chain Challenges


Many enterprises are turning to analytics, and even predictive analytics, to capture and make sense of the increasing amount of data that enterprise systems are generating. While there is considerable focus on “big data”, a perhaps more useful focus would be on best practice use of analytics to better understand the specific supply chain issues within an enterprise.

help desk story  Analytics to Help You Overcome Your Supply Chain Challenges In a November 2013 survey of 150 supply chain managers and more than 1,000 consumers exploring current supply chain challenges and how consumers are reacting to these challenges, Capgemini reports: Just 34% of supply chain managers feel that their companies have an adequate understanding of how their company’s supply chain is performing. Only 21% of the surveyed supply chain managers rated their company’s ability to deliver “accurate, Read More

From Local to Hosted: The Story of One Company’s Migration to On-demand ERP


Here’s the inside story on how an international manufacturer using a traditional, local enterprise resource planning (ERP) solution shifted gears to end up with an on-demand, remotely hosted ERP system. It wasn’t the change the company originally intended, but the benefits proved too overwhelming to resist.

help desk story   Read More

Yet Another Crumby Cookie Story


Take a company with a simple and honest business model but without all of its privacy policies clearly stated and a second company which a gift for hyperbole. Mix well, bake at 350 degrees, and take out the faux cookie disaster story of the week. Serve with crow.

help desk story  jovica simic,the big lebowski opening scene,samarian language,mene clep,ancient samarian,mene mene,networking security,network security solutions,mene tekel fares,mene mene tekel upharsin pronunciation,mene mene tekel peres,mene mene tekel,mene tekel upharsin,mene tekel parsin,mene tekel Read More

Help Selecting Open Source Consulting Services


Enterprise software analyst firm, Technology Evaluation Centers (TEC) recently launched its FOSS Evaluation Center (fossevaluation.com), which lets end users prioritize their requirements for open source migrations, or open source consulting engagements, and then matches those requirements to appropriate open source consultants or service providers.

help desk story  Open Source Consulting Services Help Selecting Open Source Consulting Services (PRWEB) February 10, 2005 Enterprise software analyst firm, Technology Evaluation Centers (TEC) recently launched its FOSS Evaluation Center (fossevaluation.com), which lets end users prioritize their requirements for open source migrations, or open source consulting engagements, and then matches those requirements to appropriate open source consultants or service providers. Organizations don't have it easy when deciding which Read More

Customer Success Story: The Business of Architecture


Eight years ago, architect Kevin Harris, like many other architects, found it difficult to accurately charge clients for his services. But after attending courses to learn the proper methods for tracking time and costs, he realized that what he really needed was an integrated system. Since implementing BillQuick time billing and project management solution, Kevin has been able to easily and accurately manage billing.

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Logistics.com Might Prove An Internet Success Story After All


As the number of dot-com’s dwindles, we see some examples of highly focused exchanges and hosted applications with growth and a path towards profitability. Logistics.com is an example of one such company.

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Drug Pedigree Guidelines and How Software Can Help


Drug manufacturers and retailers are tightening their data collection and reporting processes to meet new US Food and Drug Administration (USFDA) guidelines. But which software offerings are best placed to help drug manufacturers comply with the new guidelines?

help desk story  and How Software Can Help This is a modified version of the article originally published July 19, 2006. Counterfeit and adulterated drugs are an increasing problem, particularly in the United States. Not only do these activities strip profits from legitimate drug manufacturers, but they can also pose a health risk to the consumer. As a result, the US Food and Drug Administration (FDA) has issued guidelines covering cradle-to-grave tracking requirements that pharmaceutical companies must comply with for Read More

Can Heuristic Technology Help Your Company Fight Viruses?


Electronic communication tools are increasingly at risk due to sophisticated e-mail and Web threats. Implementing reliable, effective protection is essential—but many companies don’t know about the latest proactive virus protection techniques. Find out where your company’s vulnerabilities are, how your traditional security software might not be protecting you as well as you think, and how a heuristic solution can help.

help desk story  Heuristic Technology Help Your Company Fight Viruses? Electronic communication tools are increasingly at risk due to sophisticated e-mail and Web threats. Implementing reliable, effective protection is essential—but many companies don’t know about the latest proactive virus protection techniques. Find out where your company’s vulnerabilities are, how your traditional security software might not be protecting you as well as you think, and how a heuristic solution can help. Read More