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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 help desk support services


Bad Customer Support Is Not a Software Problem
A couple of days ago, my laptop decided (all on its own) to jump off my desk.Lucky for me, it survived almost completely undamaged except for a broken latch

help desk support services  1 hour Offered no help and missed an opportunity to make a sale. Reseller: 1 call 5 minutes Resolved the issue despite there being no possibility of making a sale. There’s a lesson here for companies that are looking to upgrade their customer support systems. The difference between customer support that makes you smile and customer support that just makes you grit your teeth has almost nothing to do with software and almost everything to do with attitude. Systems that help you open, escalate, and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » help desk support services

Alternative Software Support and Maintenance Options


Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M is not for all businesses, but it seems a logical option for technologically conservative (and savvy) companies that do not need all the available upgrades.

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How to Maximize Your IT Services with Lifecycle Management


As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service-centric model has emerged: service lifecycle management (SLcM). Based on the Information Technology Infrastructure Library (ITIL) principles, SLcM provides a framework that enables organizations to optimize business outcomes and facilitate continual service improvement.

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Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider?


Although Rimini Street's client base is still budding, the third party provider of support and maintenance has been quite bullish, owing to the accelerating demand for its service lines; healthy win ratios; and solid execution of its aggressive business plan.

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Professional Services Automation: Affordable Hosted Solutions for the Small to Medium Business Market


Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs) have limited time and resources to dedicate to their IT infrastructure. For this reason, the application service provider model can be a very attractive offering.

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Enterprise Resource Planning for Services, and Professional Services Automation: Where Do You Draw the Line?


Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in the service industry. Simultaneously, professional services automation (PSA) became a viable software category. Consequently, deciphering the difference between ERP and PSA remains a challenge.

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Starmark Services Ltd.


Starmark Services is a global services provider for software products and solutions development. The company offers services for software product companies, spanning the entire product life cycle. Starmark has provided business solutions to enterprises in banking, financial services, and insurance (BFSI), manufacturing, health care, education, logistics, and retail. Clients are provided with customized service and complete solution ownership. In addition to IT services, the company also provides research and development services, system integration, and maintenance and support. Starmark is based in Bangalore (India), with US offices in Rockville, Maryland.

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Basic Energy Services: Getting Paychecks out The Door with SAP ERP


With thousands of employees providing a range of well-site services, US–based Basic Energy Services Inc. is “basic” to the operation of oil and gas wells spread across 13 states. Faced with high turnover rates among field employees, Basic Energy realized its existing human resources (HR) software was limiting its ability to conduct business efficiently. Learn how an integrated human capital management solution helped.

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Professional Services and Support


Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized individuals, companies, or departments within a company.

Even though support may be considered a part of the professional services business area, a distinction has to be made between the two. Support usually refers to technical support, which is a special type of professional service requiring highly qualified technicians who have experience providing assistance with technology products. While consultants who provide professional services usually charge clients for each project and the amount of time spent for it, support teams are usually paid a monthly or yearly fee.

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An ERP Vendor Poised to Overtake the Services Market


Companies in the services industry need both asset and field services management, but current integrated asset and field services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso appears to have just the right solution.

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Understanding SOA, Web Services, BPM, and BPEL Part Two: BPEL and User Recommendations


In a somewhat simplified language, while Web services allow applications to easily exchange and reuse information, it is only when they are orchestrated (coordinated) into long-running business flows or processes that enterprises can realize their true value.

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