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How ITIL-based IT Help Desk Can Help Small and Medium Businesses
Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services, with the main objective of aligning

help desk technology  ITIL-based IT Help Desk Can Help Small and Medium Businesses Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services, with the main objective of aligning business and IT. Because there is no mandate that companies implement all framework specifications, small and midsize businesses (SMBs) need to have a cost-savings approach to ITIL implementation, so they can adopt the right features of ITIL. Learn how. Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk technology


Professional Services Automation: Affordable Hosted Solutions for the Small to Medium Business Market
Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs) have limited time and resources to

help desk technology  provides integrations hook to help desk solutions. OpenAir offers an ASP solution that is broader in focus for both internal and external clients. In addition to the typical IT and consulting practices to which PSA vendors cater, OpenAir has gained some traction in the legal and advertising and public relations (PR) industries. In terms of modules, it offers above-average demand management and knowledge management capabilities, in conjunction with project management and resource management. Project Read More...
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

help desk technology  initiative within the IT help desk or customer contact center. Often KM practices relating to service and support can be defined as knowledge-powered problem resolution - using a knowledge base, knowledge sharing, collaboration and knowledge reuse to efficiently solve customer questions. Knowledge Management for Service and Support A successful knowledge management initiative within a help desk or call center can reduce agent training time and speed new employee ramp up. Knowledge-powered problem Read More...
HCIMS - Help Desk RFI/RFP Template
Issue Management, Inventory and Audit, Knowledge Management, and Product Technology

help desk technology  - Help Desk RFI/RFP Template Issue Management, Inventory and Audit, Knowledge Management, and Product Technology Read More...
Do You Know How to Evaluate Your Strategic Technology Provider?
Project teams constantly face a barrage of new products and technologies, and have a difficult time differentiating marketing slides and grand promises from

help desk technology  the vendor help desk, help desk service quality, and number, quantity and scope of vendor training classes. Relative to the other five evaluation criteria, best practice selections place approximately 20 percent of the overall selection importance on the service and support criterion. Corporate Viability This is a critical yet often overlooked category that should examine the financial and management strength of the vendor. Given the huge dollars spent upon and strategic importance applied to most major Read More...
EvolveWare’s S2T Technology
To date, the best option for discovering and extracting information from software applications has primarily been manual, with automation tools serving in

help desk technology   Read More...
Dell KACE Remote Management with Intel vPro Technology
With the latest versions of Intel vPro technology, KACE Appliances offer remote management capabilities for systems that are better than ever—even when the KACE

help desk technology  dell kace remote management with intel vpro technology,kace,intel vpro,what is intel vpro,intel v pro,dell kace,kace dell,what is dell kace,management appliance,vpro technology,what is vpro technology,dell system management,dell systems management,dell appliance,dell system tools Read More...
Technology Advisors, Inc.
Technology Advisors is a leading business and technology consulting company specializing in the development of CRM strategies and technology solutions – on

help desk technology   Read More...
Technology Enablers for the Lean Supply Chain
Transforming an enterprise to a lean supply chain requires both enabling technology and discipline. By following some specific guidelines to extend lean

help desk technology  extending lean methodology will help you proceed through your supply chain transformation to lean: Create designs of your supply chain processes in order to understand, in detail, how your supply chain functions and how it should be improved Use highly disciplined program management, to avoid cost overruns and control project scope. Provide a strong program of management change that includes education, training, and communications for all employees and partners. Understand how your customers and partners Read More...
Terra Technology
Terra Technology's real time forecasting (RTF) solutions use pattern recognition mathematics to monitor daily demand signals. RTF is compatible with demand

help desk technology  terra technology,real time forecasting,real time forecast,terra tech,terra technologies,manufacturing forecasting,strategy forecasting,sap supply chain,solution supply chain,integration supply chain,supply chain erp Read More...
Running a Technology Platform for the Business
Technology is at a point where organizations must make decisions about where the IT platform future lies. Will existing architectures be sufficient to see a

help desk technology  Business Intelligence,cloud,IT Management,Data Centre,Facilities Management Read More...
Ryma Technology Solutions


help desk technology  ALM, EPM, Marketing Software, Planning Management, PLM, Product Launches, Product Lifecycle, Product Marketing, Product Requirements,Product Management Read More...

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