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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 help desk ticketing


Salesforce.com Updates Desk.com for SMBs
Salesforce.com recently released an upgrade to Desk.com, a cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). Now Desk

help desk ticketing  Desk.com , a cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). In contrast to Salesforce.com's enterprise-level customer service product, Service Cloud , Desk.com's main trait is its ability to be deployed quickly. Now Desk.com (formerly known as Assistly ), which is available on the Salesforce AppExchange marketplace, features a customizable console, allowing agents to view customer data such as account and sales information with filters to organize the data

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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How to Maximize Your IT Services with Lifecycle Management


As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service-centric model has emerged: service lifecycle management (SLcM). Based on the Information Technology Infrastructure Library (ITIL) principles, SLcM provides a framework that enables organizations to optimize business outcomes and facilitate continual service improvement.

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How to Reduce Business Risk through Secure User Access for SAP


Unencrypted communication between users’ workstations and the backend SAP servers is a significant vulnerability to your SAP environment. This can put the confidential data inside your SAP systems and your entire business activity at risk—and have a negative impact on your customers. Find out how to reduce business risks and improve audit results through encrypted communication and two-factor user authentication for SAP.

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Vulnerability Management Buyer’s Checklist


Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated technology for precise detection and remediation, no network can withstand the daily deluge of new vulnerabilities that threaten security. This 12-point short list of considerations can help you determine what solutions will work best for your organization.

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Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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BUY.COM Called "911" For Help


Service911.com has inked a deal with BUY.COM to provide customer service through the Internet.

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Streamlining Training Services with E-learning to Help More Australian Job Seekers Find Work


To help job seekers become job-ready sooner, increase flexibility for job seekers in rural areas, replace instructor-led training with e-learning, and streamline operations and keep upfront costs minimal, Jobfind Centres Australia, member of Job Services Australia, turned to SumTotal® Learning Management. The product delivered Web-based e-learning programs, achieving better outcomes for job seekers and other benefits.

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How Can IT Help Competitiveness These Bleak Days? - Part 1


A week before this past Thanksgiving holiday (US), I was invited by a long-term analyst relationship contact at SAP to listen to (via multimedia streaming) a panel discussion on a late Friday afternoon. The expert panel explored reasons for companies to maintain IT investment even (if not especially) during difficult economic times. Bruce Richardson, the Chief Research Officer of AMR Research

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Impressive Enterprise Resource Planning Solution Gets A Little Help From Its Friends


Despite impressive product depth and breadth (for instance, customer relationship management [CRM], workflow, traceability, and quality management are provided natively), Strategic Systems International (SSI) has longstanding partnerships with several best-of-breed specialists.

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How Manufacturers Use Technology to Help Weather the Economic Downturn


Too often, manufacturers implement technology for financial reporting, but overlook efficiencies that can generate cash flow and reduce costs on the shop floor. While credit won’t cure the credit crunch manufacturers are facing, automated processes that improve cash flow and keep lenders in the loop can go a long way in convincing lenders that their risk is low. Find out more about how automated systems can help you.

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TechExcel


TechExcel creates software solutions for application lifecycle management, IT service desk management, and customer relationship management. Founded in 1995 and headquartered in Lafayette, California, TechExcel has over 1,500 customers in more than 42 countries and maintains offices in Chapel Hill, North Carolina (US), London (UK), and Beijing (China).

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