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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 help desk ticketing


Salesforce.com Updates Desk.com for SMBs
Salesforce.com recently released an upgrade to Desk.com, a cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). Now Desk

help desk ticketing  Desk.com , a cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). In contrast to Salesforce.com's enterprise-level customer service product, Service Cloud , Desk.com's main trait is its ability to be deployed quickly. Now Desk.com (formerly known as Assistly ), which is available on the Salesforce AppExchange marketplace, features a customizable console, allowing agents to view customer data such as account and sales information with filters to organize the data how

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » help desk ticketing

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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Emptoris: Powered Up to Empower Global 2000 Users


Since its founding in 1999, Emptoris has evolved into a world leader in strategic supply, category spend, and enterprise contract management solutions, and was recently acquired by IBM. TEC principal analyst P.J. Jakovljevic takes a close-up look at the functionality—and at telecom expense management (TEM) in particular—that makes Emptoris solutions a success among Forbes Global 2000 companies.

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Vulnerability Management Buyer’s Checklist


Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated technology for precise detection and remediation, no network can withstand the daily deluge of new vulnerabilities that threaten security. This 12-point short list of considerations can help you determine what solutions will work best for your organization.

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How to Reduce Business Risk through Secure User Access for SAP


Unencrypted communication between users’ workstations and the backend SAP servers is a significant vulnerability to your SAP environment. This can put the confidential data inside your SAP systems and your entire business activity at risk—and have a negative impact on your customers. Find out how to reduce business risks and improve audit results through encrypted communication and two-factor user authentication for SAP.

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TEC Joins Forces with Australasia’s Fastest-growing Consultancy to Help Drive Better Software Decisions


Technology Evaluation Centers (TEC), the leading online resource for enterprise software decision makers, is proud to announce that it has signed a preferred partnership agreement with Solution Minds, Australasia’s dominant enterprise software selection consulting company.

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Help Achieve Compliance Objectives with Microsoft Dynamics GP


The demands placed on executives to balance compliance requirements with those of the market have increased dramatically over the past few years. However, balancing the rigidity of compliance with the flexibility that allows people to create a better organization can be achieved through a solid understanding of how compliance requirements are integrated into people-ready and agile business process systems.

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Help Is on the Line for Call Center Challenges


Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels

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TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software


Impartial software evaluation firm Technology Evaluation Centers Inc. (TEC) launches its Merchandising Systems Evaluation Center to help companies select the software solutions they require for their specific business requirements.

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How Can IT Help Competitiveness These Bleak Days? - Part 2


Part 1 of this blog series introduced the SAP-sponsored expert panel discussion that explored reasons to maintain IT investments even during difficult economic times. The Harvard Business Review (HBR) article by Andrew McAfee and Erik Brynjolfsson entitled “Investing in the IT That Makes a Competitive Difference" was the main supplement and starting point of the discussion. As I mentioned in

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How Can IT Help Competitiveness These Bleak Days? - Part 1


A week before this past Thanksgiving holiday (US), I was invited by a long-term analyst relationship contact at SAP to listen to (via multimedia streaming) a panel discussion on a late Friday afternoon. The expert panel explored reasons for companies to maintain IT investment even (if not especially) during difficult economic times. Bruce Richardson, the Chief Research Officer of AMR Research

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