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Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

help desk ticketing  existing call center / help desk systems such as Remedy AR System, leading SIM / SEM solutions such as Symantec SESA V2,patch management systems such as McAfee Remediation Manager, and Cisco Security Monitoring, Analysis, and Response System. Accuracy / Performance How accurate is the VM solution? If the solution happens to miss a vulnerability that hackers use to compromise your network, the answer is Not accurate enough. If the solution inaccurately points out issues that are not real (i.e. Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk ticketing


How to Maximize Your IT Services with Lifecycle Management
As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service

help desk ticketing  lifecycle management (PLM) solutions help manufacturers integrate and collaborate with key business stakeholders - including partners, suppliers and customers - through an adaptive environment. Source : Hewlett-Packard Resources Related to Lifecycle Management : Lifecycle Management (Wikipedia) How to Maximize Your IT Services with Lifecycle Management Lifecycle Management is also known as : Product Management , New Product Development , Software Product Management , Technology Lifecycle , Extending Pro Read More...
Demystifying SAP Solution Manager
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC

help desk ticketing  or Adobe PDF documents. Help desk : a tool that allows one to open a case, follow its status, insert a relevant documentation, close the case (one resolved), etc. This exceptions handling tool guides SAP’s staff and users in defining a model and the procedures necessary to efficiently manage exceptional situations and errors that occur during daily business operations. Transport : refers to the migration of the system configuration and development objects from one SAP system to another: for example, Read More...
How to Reduce Business Risk through Secure User Access for SAP
Unencrypted communication between users’ workstations and the backend SAP servers is a significant vulnerability to your SAP environment. This can put the

help desk ticketing  but also by avoiding help desk calls about forgotten passwords. Investment Protection For some customers, requirements on may change over the course of time. For example, a customer that has started out with a fast implementation of a solution based on Windows authentication may later on want to move to 2-factor authentication via smart cards to increase security. The solution needs to be able to adjust to these changes, and help protect previous investments by customers. Vendor Viability For critical Read More...
Emptoris: Powered Up to Empower Global 2000 Users
Since its founding in 1999, Emptoris has evolved into a world leader in strategic supply, category spend, and enterprise contract management solutions, and was

help desk ticketing  the responsibility of providing help desk support among its other day-to-day functions (during standard working hours and where all reported issues required callbacks). The numerous day-to-day operations included the following: Provisioning and terminating devices Asset tracking Approving requests based on policy Management reporting Invoice processing  Juggling six wireless telecom vendors, each with different order forms and processes With the ever increasing use of mobile devices, the Internet, and Read More...
TEC Launches Center to Help Companies Evaluate and Select ERP Distribution Software
Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its ERP@Distribution Evaluation Center, to help companies compare the

help desk ticketing  Launches Center to Help Companies Evaluate and Select ERP Distribution Software TEC Launches Center to Help Companies Evaluate and Select ERP-Distribution Software Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its ERP-Distribution Evaluation Center, to help companies compare the most qualified ERP-Distribution systems based on their own, unique business needs. May 16, 2007 Montreal, Quebec, May 16, 2007—In response to growing global demand from IT decision Read More...
Why PLM Couldn’t Help You During An Economic Downturn?
Shorter time-to-market, higher product development efficiency, better product quality, and lower product costs are often associated with the benefits of

help desk ticketing  PLM Couldn’t Help You During An Economic Downturn? Shorter time-to-market, higher product development efficiency, better product quality, and lower product costs are often associated with the benefits of adopting product lifecycle management (PLM) systems. When there is an economic downturn, these benefits seem to be more desirable. However, a recent poll (CIMdata Online Polls, presented near the end of CIMdata PLM Industry Summary, 28 May 2010 ) shows that ten percent of poll participants thought Read More...
Seven Ways to Help Avoid Lawsuits: Best Practices for Fortifying Your Background Screening Program
Many companies are now critically examining procedures for hiring new employees. This white paper outlines and explains seven “best practice” recommendations

help desk ticketing  Ways to Help Avoid Lawsuits: Best Practices for Fortifying Your Background Screening Program Many companies are now critically examining procedures for hiring new employees. This white paper outlines and explains seven “best practice” recommendations for fortifying any company’s workforce screening program. These recommendations are derived from HireRight’s experience providing guidance to, and defending, employers and background check providers of all types and sizes in every jurisdiction in Read More...
Using Analytics to Help You Overcome Your Supply Chain Challenges
Many enterprises are turning to analytics, and even predictive analytics, to capture and make sense of the increasing amount of data that enterprise systems are

help desk ticketing  Analytics to Help You Overcome Your Supply Chain Challenges In a November 2013 survey of 150 supply chain managers and more than 1,000 consumers exploring current supply chain challenges and how consumers are reacting to these challenges, Capgemini reports: Just 34% of supply chain managers feel that their companies have an adequate understanding of how their company’s supply chain is performing. Only 21% of the surveyed supply chain managers rated their company’s ability to deliver “accurate, Read More...
Six Essential Considerations When Choosing a Field Service Software Solution
There are numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support

help desk ticketing  numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support activities more effectively. However, field service requirements are much more complex and diverse than call center and customer support functions. Therefore, it is essential that companies considering software for field service evaluate, select, and deploy software designed specifically for field service. If you're in the process of evaluating field service Read More...
OneDesk
OneDesk Inc. provides products that help companies realize the benefits of social product development, co-creation, and customer-driven innovation. Its blended

help desk ticketing  Inc. provides products that help companies realize the benefits of social product development, co-creation, and customer-driven innovation. Its blended suite of cloud-based applications incorporates tools including customer feedback management, innovation and ideas management, customer service and help desk, requirements management, project management, release management, and issue tracking. Read More...
SmartOrg
SmartOrg Value-Based Management systems help management strategize project investment. Its systems help project teams collaborate at early and key stages and

help desk ticketing  SmartOrg Value-Based Management systems help management strategize project investment. Its systems help project teams collaborate at early and key stages and its analytic engines enable people to use decision and risk analysis methodologies without being highly trained analysts. SmartOrg also offers up-front consulting, training, demonstration workshops, pilots, and customized software configuration. SmartOrg Inc., headquartered in Menlo Park, California (US) was formed by a group of world-recognized Read More...
Exact Globe
Exact Globe is an ERP business solution that can help organizations gain deeper insight into the operational health of their business-across departments, and

help desk ticketing  business solution that can help organizations gain deeper insight into the operational health of their business-across departments, and with customers, suppliers, and vendors. Its full suite solution is designed for organizations that perform light manufacturing or light assembly, distribute a range of products to various market segments, or base their business on a service-oriented business model. Globe can help organizations seamlessly interact and conduct business with customers and suppliers in real Read More...
Enterprise Marketing Management (EMM)
The@Enterprise Marketing Management@(EMM) Knowledge Base research helps determine support levels of various systems that help companies market their services

help desk ticketing  of various systems that help companies market their services or products effectively and efficiently. EMM tools help manage strategic planning and marketing resources (sometimes referred to as marketing resource management or MRM). This KB also covers rule-based techniques, pattern recognition, and other profiling features. Read More...

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