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PROMYS
PROMYS PSA includes modules for - CRM, opportunities, and quoting; - order fulfillment, purchasing, inventory, and invoicing; - project management

help desk tickets  provides functionality for - help desk trouble tickets, color coding, and escalations; - resource calendar visibility into all resources and current availability; - automatic work order notifications and integration with Outlook calendars; - customer self-service portal, - resource forecasting by specific skill set and certifications; - tracking for service contacts, service levels, customer serial numbers, and third-party service agreements; and - tracking for labor utilization to reduce un-billable Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk tickets


Maximizer Enterprise 8: A Strong Competitor on the SMB Front Line
TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced. Rich functionality is offered in

help desk tickets  reports, designed specifically to help customer service and support managers in monitoring overdue cases, in addition to providing case workload analysis and case queue analysis, which permit managers to optimize and monitor the productivity of their customer service reps. Customer support issues can be tracked more efficiently via the generation of trouble tickets. Maximizer Software feels this makes it easier for customer service representatives to find the information they need to more quickly respond Read More...
Case Study: Metrolina Greenhouses
For years, Sage MAS 90 ERP served Metrolina Greenhouses well as its accounting and distribution solution. But continued growth and expansion led it to seek a

help desk tickets  crm | web based help desk software | what is erp | custom accounting software sage mas | customer acquisition sage mas | customer best practices sage mas | customer branding sage mas | customer company sage mas | customer experience sage mas | customer experience management sage mas | customer financial sage mas | customer growth sage mas | customer lifecycle sage mas | customer lifetime value sage mas | customer loyalty sage mas | customer model sage mas | customer objectives sage mas | customer Read More...
A Customer Relationship Management Solution Aims To Cover all the Bases
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality

help desk tickets  mail, and telemarketing, and help design, execute, and manage personalized, permission-based campaigns. Surado CRM 5.0 also allows for the planning, design, execution, and management of multichannel permission-based marketing campaigns. Users can assign tasks and responsibilities according to revenue projections, campaign periods, targeted audiences, and channels. Potential deployment issues can be identified, and resources re-allocated. E-mail and fax campaigns can be set up for automated execution and Read More...
Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions

help desk tickets  Customer Service module for help desk and support environments. Both CSRs and Sales representatives can share customer details since there is a single repository for data. The workflow once again fulfills its role to allow rule-based escalation and notification. In addition, Surado's release of its computer telephony integration (CTI) module, based on Intel's NetMerge CT ADE, scheduled for 1st Quarter of 2004, with support for all major telephone switches, will allow a true automated support call center. Read More...
TechExcel
TechExcel creates software solutions for application lifecycle management, IT service desk management, and customer relationship management. Founded in 1995

help desk tickets  TechExcel creates software solutions for application lifecycle management, IT service desk management, and customer relationship management. Founded in 1995 and headquartered in Lafayette, California, TechExcel has over 1,500 customers in more than 42 countries and maintains offices in Chapel Hill, North Carolina (US), London (UK), and Beijing (China). Read More...
What’s Your Customer Experience Advantage?: New CRM Innovations from SAP Help Companies Empower Their Employees and Gain a Competitive Edge
Customer experience is now a competitive differentiator. As customers become more informed and more demanding, companies need to step outside of their comfort

help desk tickets  CRM Innovations from SAP Help Companies Empower Their Employees and Gain a Competitive Edge Customer experience is now a competitive differentiator. As customers become more informed and more demanding, companies need to step outside of their comfort zone and explore non-traditional customer relationship management (CRM) areas. This paper explores a sampling of CRM improvements that allow companies to deliver a consistent customer experience to gain a competitive advantage. Read More...
Software development outsourcing
Heurística can help companies determine if Mexico is the best option for their outsourcing plans, and then offer a choice of locations. The company can also

help desk tickets  development outsourcing Heurística can help companies determine if Mexico is the best option for their outsourcing plans, and then offer a choice of locations. The company can also help clients find a reliable software development company that partners with clients according to their conditions, and asks in-depth questions about clients specific tecnical recommendations. Heurística can also help with the legal and accounting aspects of outsourcing in Mexico. Read More...
TEC Joins Forces with SIRIUS Services Conseils to Help Clients Reduce Risk When Choosing Enterprise Software
SIRIUS Services Conseils and Technology Evaluation Centers (TEC) announce the launch of a new alliance designed to assist companies with comparing, evaluating

help desk tickets  SIRIUS Services Conseils to Help Clients Reduce Risk When Choosing Enterprise Software TEC Joins Forces with SIRIUS Services Conseils to Help Clients Reduce Risk When Choosing Enterprise Software Montreal, May 8, 2006 SIRIUS Services Conseils and Technology Evaluation Centers (TEC) announce the launch of a new alliance designed to assist companies with comparing, evaluating, and selecting enterprise software. Montreal, May 8, 2006 -SIRIUS Conseils ( www.siriusconseils.qc.ca/itmanagement ), a leading Read More...
HCIMS - Help Desk RFI/RFP Template
Issue Management, Inventory and Audit, Knowledge Management, and Product Technology

help desk tickets  - Help Desk RFI/RFP Template Issue Management, Inventory and Audit, Knowledge Management, and Product Technology Read More...
i2 Technologies Gets Reporting Help From Hyperion
i2’s decision to integrate Hyperion Essbase into its TradeMatrix™ applications is a welcome event for users.

help desk tickets  Technologies Gets Reporting Help From Hyperion i2 Technologies Gets Reporting Help From Hyperion S. McVey - June 5, 2000 Event Summary i2 Technologies announced recently its plans to integrate Hyperion Essbase OLAP server into its TradeMatrix platform for business-to-business e-commerce. The combined capabilities of TradeMatrix and Essbase are expected to be released by the third quarter of calendar 2000. Like other reporting tools, Essbase can analyze data in a variety of ways to give users a means to u Read More...
TEC's New White Papers Library Offers Research Tools to Help Companies Make Better Technology Decisions
Impartial software evaluation firm Technology Evaluation Centers Inc. (TEC) announces the launch of its newly redesigned TEC White Papers site, with improved

help desk tickets  Offers Research Tools to Help Companies Make Better Technology Decisions TEC's New White Papers Library Offers Research Tools to Help Companies Make Better Technology Decisions Newly redesigned for greater functionality and ease of use, TEC's white paper and case study web site helps businesses research technical content to assist them with their software and technology purchasing decisions. Visit TEC White Papers Submit an IT white paper or case study Montreal, QC, October 3, 2007 - Impartial software Read More...
JunctionMCR: Multi-channel Retail Solutions that Help Build and Enhance the Customer Experience


help desk tickets  Multi-channel Retail Solutions that Help Build and Enhance the Customer Experience Read More...
Can Software Help Employees Enjoy their Workdays (more)? - Part 3
Part 1 of this blog series described the genesis and current state of affairs of Workday – a novel company that was founded in March 2005 and launched in

help desk tickets  Software Help Employees Enjoy their Workdays (more)? - Part 3 Part 1 of this blog series described the genesis and current state of affairs of Workday – a novel company that was founded in March 2005 and launched in November 2006 by two great IT minds and PeopleSoft alumni: Dave Duffield and Aneel Bhusri . Part 2 of this series then got under the hood and analyzed Workday’s secret sauce : its object-oriented and  in-memory database (IMDB)  and definitional services approach, which involves no Read More...
5 Ways ERP Can Help You Implement Lean
Lean delivers what companies need in today's competitive world: shorter lead times, improved quality, reduced cost, increased profit, improved productivity, and

help desk tickets  Ways ERP Can Help You Implement Lean Lean delivers what companies need in today's competitive world: shorter lead times, improved quality, reduced cost, increased profit, improved productivity, and better customer service. Lean advocates have come to recognize that enterprise resource planning and lean work well together: the five lean principles are supported and enhanced by the information control and management tools delivered by end-to-end enterprise software suites. Read More...
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