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Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions

help desk trouble ticket templates  Customer Service module for help desk and support environments. Both CSRs and Sales representatives can share customer details since there is a single repository for data. The workflow once again fulfills its role to allow rule-based escalation and notification. In addition, Surado's release of its computer telephony integration (CTI) module, based on Intel's NetMerge CT ADE, scheduled for 1st Quarter of 2004, with support for all major telephone switches, will allow a true automated support call center. Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk trouble ticket templates


How to Maximize Your IT Services with Lifecycle Management
As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service

help desk trouble ticket templates  lifecycle management (PLM) solutions help manufacturers integrate and collaborate with key business stakeholders - including partners, suppliers and customers - through an adaptive environment. Source : Hewlett-Packard Resources Related to Lifecycle Management : Lifecycle Management (Wikipedia) How to Maximize Your IT Services with Lifecycle Management Lifecycle Management is also known as : Product Management , New Product Development , Software Product Management , Technology Lifecycle , Extending Read More...
Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

help desk trouble ticket templates  existing call center / help desk systems such as Remedy AR System, leading SIM / SEM solutions such as Symantec SESA V2,patch management systems such as McAfee Remediation Manager, and Cisco Security Monitoring, Analysis, and Response System. Accuracy / Performance How accurate is the VM solution? If the solution happens to miss a vulnerability that hackers use to compromise your network, the answer is Not accurate enough. If the solution inaccurately points out issues that are not real (i.e. Read More...
How Can IT Help Competitiveness These Bleak Days? - Part 2
Part 1 of this blog series introduced the SAP-sponsored expert panel discussion that explored reasons to maintain IT investments even during difficult economic

help desk trouble ticket templates  Can IT Help Competitiveness These Bleak Days? - Part 2 Part 1 of this blog series introduced the SAP -sponsored expert panel discussion that explored reasons to maintain IT investments even during difficult economic times. The Harvard Business Review (HBR) article by Andrew McAfee and Erik Brynjolfsson entitled “Investing in the IT That Makes a Competitive Difference was the main supplement and starting point of the discussion. As I mentioned in Part 1 , in a nutshell, the panel logically (and not Read More...
SYSPRO Cloud ERP Can Help You Quit Smoking
SYSPRO recently announced that Freedom Smokeless, a manufacturer of e-cigarettes, has selected SYSPRO ERP software to facilitate growth. According to the

help desk trouble ticket templates  Cloud ERP Can Help You Quit Smoking SYSPRO recently announced that Freedom Smokeless , a manufacturer of e-cigarettes, has  selected SYSPRO ERP software to facilitate growth. According to the California-based company, SYSPRO ERP will be a cloud enterprise resource planning (ERP) implementation in the company’s new factory, where the software will manage manufacturing and facilitate bar code scanning, inventory controls, and product traceability. Intuit QuickBooks , the company’s current Read More...
How ITIL-based IT Help Desk Can Help Small and Medium Businesses
Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services, with the main objective of aligning

help desk trouble ticket templates  ITIL-based IT Help Desk Can Help Small and Medium Businesses Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services, with the main objective of aligning business and IT. Because there is no mandate that companies implement all framework specifications, small and midsize businesses (SMBs) need to have a cost-savings approach to ITIL implementation, so they can adopt the right features of ITIL. Learn how. Read More...
TEC Joins Forces with Australasia’s Fastest-growing Consultancy to Help Drive Better Software Decisions
Technology Evaluation Centers (TEC), the leading online resource for enterprise software decision makers, is proud to announce that it has signed a preferred

help desk trouble ticket templates  Australasia’s Fastest-growing Consultancy to Help Drive Better Software Decisions TEC Joins Forces with Australasia’s Fastest-growing Consultancy to Help Drive Better Software Decisions Solution Minds adds TEC’s software selection services expertise to its consulting practice offerings Montreal, QC, March 1, 2010 — Technology Evaluation Centers (TEC), the leading online resource for enterprise software decision makers, is proud to announce that it has signed a preferred partnership agreement with Read More...
Help Is on the Line for Call Center Challenges
Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover.Multi

help desk trouble ticket templates  Is on the Line for Call Center Challenges Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels and reducing queuing and routing times have always been on the list Read More...
VAI's S2K Enterprise Solutions Help the Largest Independently Owned Office Supply Company in the Southwest
Office supply companies face stiff competition and know that on-time, next-day delivery is imperative to survival. Distributors of any size need accurate

help desk trouble ticket templates  s S2K Enterprise Solutions Help the Largest Independently Owned Office Supply Company in the Southwest VAI's S2K Enterprise Solutions Help the Largest Independently Owned Office Supply Company in the Southwest If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VAI is an award winning software developer and an IBM Premier Business Partner. Founded in 1978, VAI is headquartered in Long Island, New York, with branch offices in Florida, Read More...
IT Management for Small Businesses: Using Third Parties to Help Take the Strain
Small to medium businesses (SMBs) face the same challenges as large businesses when it comes to IT management—they have increasingly complex systems they rely

help desk trouble ticket templates  Using Third Parties to Help Take the Strain Small to medium businesses (SMBs) face the same challenges as large businesses when it comes to IT management—they have increasingly complex systems they rely on to drive their businesses and gain a competitive advantage. Operating and maintaining a complex IT infrastructure requires specific skills, but getting the right staff at an affordable price can be a problem. Outsourcing IT management may help to ease the strain. Read More...
How HR Software Can Help with Compensation Management
Although HR software will not perform miracles, nor will it convert reactive and rigid HR professionals or managers into proactive leaders, it can help with

help desk trouble ticket templates  HR Software Can Help with Compensation Management Compensation is a core human resource (HR) concept whose efficiency depends in large part upon the approach chosen by those implementing it. Compensation as Financial Transaction Traditionally, organizations have seen employees as a resource that has a cost attached to it (like any other capital), may require some investment for maintenance (e.g., training), and needs to be replaced when it becomes obsolete (retirement), or removed when not needed Read More...
How Informal Learning Can Help Employees Educate Employees
How people learn is now as important as what people learn. Organizations that appreciate new learning styles and provide their employees with Web 2.0 tools

help desk trouble ticket templates  Informal Learning Can Help Employees Educate Employees How people learn is now as important as what people learn. Organizations that appreciate new learning styles and provide their employees with Web 2.0 tools, such as wikis, blogs, video capturing and editing applications, and virtual worlds, have a greater chance of creating a successful learning process. The question is not whether you can benefit from informal learning initiatives, but how to implement them successfully. Read More...
Help Comparing and Choosing the Right Enterprise Content Management Software
Enterprise software analyst firm, Technology Evaluation Centers (TEC) recently launched its Enterprise Content Management (ECM) Evaluation Center, which

help desk trouble ticket templates  Enterprise Content Management Software Help Comparing and Choosing the Right Enterprise Content Management Software Pittsburgh, PA (PRWEB) May 26, 2005 Enterprise software analyst firm, Technology Evaluation Centers (TEC) recently launched its Enterprise Content Management (ECM) Evaluation Center, which helps project managers, consultants, and decision makers compare the most qualified ECM systems based on their own, unique priorities. Software evaluation firm, Technology Evaluation Centers (TEC) has Read More...
LMS Can Help Regulate Good Ethical Practices
When we talk about the benefits of learning management systems (LMS), training and employee competency usually come to mind. For that reason, LMS is often

help desk trouble ticket templates  Can Help Regulate Good Ethical Practices When we talk about the benefits of learning management systems (LMS), training and employee competency usually come to mind. For that reason, LMS is often considered a less-than vital business activity (since it doesn’t address “core” business issues). Add to that the fact that nobody really enjoys training, and you’ve got a recipe for, well, no LMS. However, when it comes to compliance issues—that bugbear of service industries—you may find you Read More...

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