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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 help desk web


10 Steps to Purchasing a Web Conferencing Solution
Before you commit to a web conferencing solution, you should answer several questions about what your organization wants to accomplish with an online

help desk web  conferencing solution for remote help desk and customer support services? Determining a Web conferencing solution’s primary purpose will ensure that you select the right solution with worthwhile functionality. What features and functions do you need from a Web conferencing solution? Bare-bones solutions can help small businesses connect with colleagues and customers in a timely and cost-effective fashion. Large enterprises, however, would be wise to consider more robust solutions that include additional

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » help desk web

Microsoft Office Fluent User Interface: IT Decision-maker Perception


This white paper presents the results of a commissioned study conducted by Forrester Consulting on behalf of Microsoft Corporation to help IT organizations considering adopting the 2007 Microsoft® Office system anticipate the impact of the new Microsoft Office Fluent™ user interface on their end users. The results are based on an online survey of 749 IT decision makers from companies piloting or deploying the 2007 Office system.

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Hitch Your Wagon to a Wild Horse?


In the frantic race to be “on the web” companies are looking outside for help to design and build their web sites. In the frantic race to be the “bleeding edge” e-Builders are doing whatever they can to deliver service to their clients. The result is not always predictable and not always satisfactory to either party.

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SimplyDigi LMS, Webinar, E-store, Web-site hosting


The SimplyDigi LMS enables organizations to deliver customized courses, videos, live seminars, and tests via the Internet. The LMS is a scalable system that provides a total and complete foundation for all aspects of e-learning. With SimplyDigi's LMS, organizations can assess, plan, deliver, manage, and improve both self-paced and instructor-led training processes. The SimplyDigi LMS is SCORM-compliant and offers the flexibility to export and communicate with many major enterprise resource planning (ERP) and customer relationship management (CRM) solutions. DigiCast is an add on Webinar component that allows for real-time Web conferencing. It enables live and "on-demand" communication, collaboration, and learning over the Internet from a browser. DigiCast eliminates the time and expense of travel, bringing geographically dispersed students, employees, customers, suppliers, partners, and associates together anytime and from anywhere. A DigiCast solution provides all the tools necessary to conduct a highly interactive Web-based meeting. DigiCast lets organizations use the Internet to extend the reach and impact of their ideas to virtually anyone, anywhere in the world. All that's required to conduct or join a meeting is a computer, an Internet connection, and a phone line for the audio conference. DigiCast provides a complete set of powerful training tools and capabilities: - Deliver live instruction from a variety of sources directly to your learners’ desktops. - Give presentations that include audio, video, and even multimedia. - Record, edit, play back, and archive entire sessions for future use. - Post searchable questions, begin threaded discussions, post FAQs, and more using the message boards and forums. - Set up a live help desk or student chat rooms. - Private-brand your own rooms and assign managers to them.  

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Maintenance Software--Plan Ahead to Maximize CMMS Vendor Web Site Visits


For those looking for a computer maintenance management system (CMMS) vendor, the Web is often the first place to start. There are a number of web site features one should examine in order to maximize web site visits. Reprinted with permission from Plant Engineering and Maintenance magazine.

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PRISM Users Get A Dedicated, Independent Web Community


Users of the Baan Process ERP product PRISM form a web-site community to provide an independent source of information and sharing of knowledge on one of the market's first Process-ERP Products.

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Building a Web Application Security Program


Today’s Web applications exist in an environment vastly different from when businesses first entered the Internet. Few companies have a comprehensive Web application security program to prevent Internet-borne security breaches. Learn how security concerns for Web applications are different than for traditional applications, and how to build a Web security program that curbs costs and provides effective security.

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Case Study: VAI Increases Revenue by Offering Integrated Web 2.0 Applications


Today’s leading-edge business applications go beyond mere Web enablement, where publishing information to the Web is the primary motive (referred to nowadays as Web 1.0 applications). State-of-the-art enterprise software must also incorporate a single, integrated interface that links applications instantly to business processes and collaborative technologies. However, developing Web 2.0 applications is anything but trivial.

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GMAC Web-Enables Legacy Data With NEON Systems Shadow Direct


GMAC is pushing for enterprise-wide web enablement of existing IT assets to support customer self-service platforms. NEON Systems’ Shadow Direct product gives them access to legacy ADABAS databases in a real-time Internet environment.

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Choosing a Solution for Web Filtering: Software, Appliance, Managed Service?


There are three types of web security solutions: software-based, appliance-based, and managed services. Each needs to be evaluated against several key buying criteria, including the accuracy of threat protection, ease of installation and use, and total cost of ownership (TCO). Learn about the benefits of each category, and how they deal with all manner of web-borne security threats, including inappropriate use of the Web.

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Web Application Security: How to Minimize Prevalent Risk of Attacks


Vulnerabilities in Web applications are now the largest vector of enterprise security attacks. Attacks compromising sensitive data are often the result of “cross-site scripting,” “SQL injection,” and “buffer overflow.” As many companies have discovered, these attacks will evade traditional network defenses unless you take new precautions with automated detection. Learn more in this primer to Web application security.

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