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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 help desk white paper


How ITIL-based IT Help Desk Can Help Small and Medium Businesses
Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services, with the main objective of aligning

help desk white paper  ITIL-based IT Help Desk Can Help Small and Medium Businesses Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services, with the main objective of aligning business and IT. Because there is no mandate that companies implement all framework specifications, small and midsize businesses (SMBs) need to have a cost-savings approach to ITIL implementation, so they can adopt the right features of ITIL. Learn how.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » help desk white paper

Microsoft Office Fluent User Interface: IT Decision-maker Perception


This white paper presents the results of a commissioned study conducted by Forrester Consulting on behalf of Microsoft Corporation to help IT organizations considering adopting the 2007 Microsoft® Office system anticipate the impact of the new Microsoft Office Fluent™ user interface on their end users. The results are based on an online survey of 749 IT decision makers from companies piloting or deploying the 2007 Office system.

help desk white paper  end users? What IT help desk and training support capabilities do I need to have to support the Fluent user interface? Microsoft commissioned this study to provide answers to these questions, and to help IT organizations considering Office 2007 adoptions anticipate the impact that the Fluent user interface may have on their end users. The primary findings from the study include: IT decision-makers report that users react positively to the benefits of the Fluent user interface. Many organizations Read More

The Importance of the White Paper and What It Can Do for You


The white paper—a wonderful little piece of literature chock full of thought provoking insight and informative prose—got its start many years ago, long before there were computers in every office and home around the world. Back then, the white paper was a way for individuals to discuss their positions on a specific topic, but was predominantly used by the government. Today, white papers are a

help desk white paper  a white paper could help anyone. But after a little more than eight months writing for TEC’s website, I’ve come to understand the importance of the white paper and what it really means in the world of technology. I’ve pored over more than a hundred of them since my journey here at TEC started, and I’ve read about everything from virtual technology to SAN storage , from LANs and WANs , to the latest in data security protection and more. The wealth of knowledge that white papers contain make them a Read More

Are Software Vendors Messing with Your Head? (The Art of Reading White Papers)


If you're researching a software selection project, you need to take full advantage of the white papers available to you. Find out about the top 10 white paper buzzwords used today—and learn how to make solid sense of them.

help desk white paper  contain useful information to help you as you go forward in your software evaluation. White papers should promote credibility by approaching a problem with objective analysis, and uncovering numerous approaches to this problem. It should then make a strong argument for the solution it presents, allowing you to decide based on the information given. White papers ought to inform, enlighten, and convince you. And the best ones do. Have a look at TEC's 25 Most Popular White Papers —they've been selected by Read More

Seeing through the Fog: Managing Application Performance in the Cloud


Much of a network professional’s time is spent in the weeds—fixing what breaks and trying to keep infrastructure humming so users don’t call the help desk. Climbing out of the weeds to take in the big picture and lay the groundwork for better future performance seems a luxury. This report introduces best practices for improving the performance of mission-critical networked applications and provides pointers for what to look for in a measurement tool in a WAN-optimized environment.

help desk white paper  users don’t call the help desk. Climbing out of the weeds to take in the big picture and lay the groundwork for better future performance seems a luxury. This report introduces best practices for improving the performance of mission-critical networked applications and provides pointers for what to look for in a measurement tool in a WAN-optimized environment. Read More

Manugistics To Help Amazon.com In Global Expansion


In partnering with Manugistics, Amazon acknowledges the impact that uncontrolled transportation costs have on its business. Its move should embolden smaller Internet retailers to seek help in cutting costs and capturing elusive profits.

help desk white paper  To Help Amazon.com In Global Expansion Manugistics To Help Amazon.com In Global Expansion S. McVey - June 15, 2000 Event Summary Internet retail giant, Amazon.com announced it would enlist the help of Manugistics Group to support its global expansion and operational improvement initiatives. Manugistics will provide its NetWORKS Strategy and Transport solutions to give Amazon better visibility to its growing global fulfillment network and facilitate the flow of goods from the company's suppliers Read More

Can Software Help Employees Enjoy Their Workday (More)? - Part 1




help desk white paper  Software Help Employees Enjoy Their Workday (More)? - Part 1 In 2005, after his PeopleSoft venture ended (successfully in financial terms, at least), I was sure that Dave Duffield would not sit still for long. And in fact, I've been listening to a slew of otherwise hard-to-please analysts and bloggers raving about Workday for a few years now – this company that was founded in March 2005 and launched in November 2006 by two great IT minds and PeopleSoft alumni: Dave Duffield and Aneel Bhusri. Dave Read More

How Can IT Help Competitiveness These Bleak Days? - Part 2


Part 1 of this blog series introduced the SAP-sponsored expert panel discussion that explored reasons to maintain IT investments even during difficult economic times. The Harvard Business Review (HBR) article by Andrew McAfee and Erik Brynjolfsson entitled “Investing in the IT That Makes a Competitive Difference" was the main supplement and starting point of the discussion. As I mentioned in

help desk white paper  Can IT Help Competitiveness These Bleak Days? - Part 2 Part 1 of this blog series introduced the SAP -sponsored expert panel discussion that explored reasons to maintain IT investments even during difficult economic times. The Harvard Business Review (HBR) article by Andrew McAfee and Erik Brynjolfsson entitled “Investing in the IT That Makes a Competitive Difference was the main supplement and starting point of the discussion. As I mentioned in Part 1 , in a nutshell, the panel logically (and not Read More

Document Imaging: Where to Begin


Perhaps the most-asked question when considering document management solutions is “How do I scan my paper documents quickly and efficiently?” Companies contemplating document management or electronic archiving of paper-based information must learn the options and find out what works best for them. Read these guidelines for getting started with the scanning process, often referred to as document capture or simply capture.

help desk white paper   Read More

HCIMS - Help Desk RFI/RFP Template


Issue Management, Inventory and Audit, Knowledge Management, and Product Technology

help desk white paper  - Help Desk RFI/RFP Template The HCIMS - Help Desk RFI/RFP Template lists and describes 551 features and functions found in HCIMS - Help Desk software solutions. This Help Desk for the Health Care Industry Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your HCIMS - Help Desk software selection projects. Features and functions included in this Help Desk for the Health Care Industry Template: Issue Management Inventory and Audit Knowledge Read More

The 2007 Microsoft® Office System in Manufacturing


This white paper highlights the key challenges facing the manufacturing industry, and discusses how the 2007 Microsoft® Office system can help maximize employee contributions and enhance business performance with innovative and powerful enterprise capabilities.

help desk white paper  and advise designed to help you get the most out of Office 2007. Source : Microsoft Resources Related to 2007 Microsoft Office System in Manufacturing : Microsoft Office (Wikipedia) The 2007 Microsoft Office System in Manufacturing Microsoft Office is also known as : Microsoft Office , Office Online Home Page , Microsoft Office 2010 , Microsoft Office 2007 , Download Microsoft Office , Version of Office , Successor of Microsoft Office , Microsoft Office Backstage , Microsoft Office Suite , Last Version Read More

Legal White Paper Series: The Real Costs & Risks of Email. Part I


In today’s business environment, litigation requests are inevitable, but there are tools and strategies that in-house counsel can deploy to address what’s been requested, what’s being retained, and how they can manage information in the future that will lower the costs and business impacts of litigation. This paper will look at all three aspects, and proven, workable strategies to address each. Download the white paper now.

help desk white paper  in-house counsel,litigation requests in business,managing litigation requests,EDRM workflow,managing eDiscovery costs,eDiscovery costs,electronically searchable information,ESI process,reducing ESI for litigation,C2C,C2C Systems,email management,email preservation,information management system Read More

TeamHeadquarters


TeamHeadquarters is a combination of project management and help desk software. It supports the planning and execution of projects with traditional project management tools, including tracking, Gantt charts, and task assignment. The help desk software can manage reactive activities like support requests, incident tracking, and defect tracking. It also has queues and tickets managed services. TeamHeadquarters is based on Entry extensible markup language(XML) software architecture, and can be used with Microsoft technologies including Windows Server, Active Directory, and Microsoft Office.  

help desk white paper  of project management and help desk software. It supports the planning and execution of projects with traditional project management tools, including tracking, Gantt charts, and task assignment. The help desk software can manage reactive activities like support requests, incident tracking, and defect tracking. It also has queues and tickets managed services. TeamHeadquarters is based on Entry extensible markup language(XML) software architecture, and can be used with Microsoft technologies including Read More

Will V8 Help SSA GT Regain Lost Ground?


The vendor that many have long forgotten seems to be reincarnating. In order to return from oblivion SSA GT has been making strides to put itself back on the global enterprise applications map, primarily through salvaging the relationships with existing customers. Will the latest V8 product vouch for an (incredible) resurrection of a fallen ERP vendor?

help desk white paper  V8 Help SSA GT Regain Lost Ground? Will V8 Help SSA GT Regain Lost Ground? P.J. Jakovljevic - September 10, 2001 Event Summary SSA Global Technologies (SSA GT), the ERP provider launched in August 2000 from remnants of the former Systems Software Associates (SSA), when a private investment group recognized the latent potential of the company's global reach, software assets and personnel as a basis for profitable growth, celebrated in August its first birthday with the following accomplishments: Read More