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How ITIL-based IT Help Desk Can Help Small and Medium Businesses
Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services, with the main objective of aligning

help desk white paper  ITIL-based IT Help Desk Can Help Small and Medium Businesses Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services, with the main objective of aligning business and IT. Because there is no mandate that companies implement all framework specifications, small and midsize businesses (SMBs) need to have a cost-savings approach to ITIL implementation, so they can adopt the right features of ITIL. Learn how. Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk white paper


Microsoft Office Fluent User Interface: IT Decision-maker Perception
This white paper presents the results of a commissioned study conducted by Forrester Consulting on behalf of Microsoft Corporation to help IT organizations

help desk white paper  end users? What IT help desk and training support capabilities do I need to have to support the Fluent user interface? Microsoft commissioned this study to provide answers to these questions, and to help IT organizations considering Office 2007 adoptions anticipate the impact that the Fluent user interface may have on their end users. The primary findings from the study include: IT decision-makers report that users react positively to the benefits of the Fluent user interface. Many organizations Read More...
About CustomerFirst
CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It

help desk white paper  contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer. Read More...
The Importance of the White Paper and What It Can Do for You
The white paper—a wonderful little piece of literature chock full of thought provoking insight and informative prose—got its start many years ago, long before

help desk white paper  a white paper could help anyone. But after a little more than eight months writing for TEC’s website, I’ve come to understand the importance of the white paper and what it really means in the world of technology. I’ve pored over more than a hundred of them since my journey here at TEC started, and I’ve read about everything from virtual technology to SAN storage , from LANs and WANs , to the latest in data security protection and more. The wealth of knowledge that white papers contain make them a Read More...
Six Essential Considerations When Choosing a Field Service Software Solution
There are numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support

help desk white paper  numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support activities more effectively. However, field service requirements are much more complex and diverse than call center and customer support functions. Therefore, it is essential that companies considering software for field service evaluate, select, and deploy software designed specifically for field service. If you're in the process of evaluating field service Read More...
A Joint ACI U.S.A. & CAI Division of Canada White Paper
To assure customer satisfaction, aviation, space and defense organizations must produce, and continually improve, safe, reliable products that meet or exceed

help desk white paper  aerospace standards,aviation supplier,aviation manufacturers,national aerospace standards,as9100,aircraft,aviation,as9100 standard,small aircraft manufacturers,aviation suppliers association,aircraft manufacturers,helicopter,as 9100,ultralight aircraft,trade a plane Read More...
What Makes a Good White Paper Good… (Part 4)
Here's the final point in a series of four aimed at identifying a

help desk white paper  white paper (and providing helpful hints, should you need to write one). The previous points addressed the importance of the white paper's introduction, of writing to a specific audience, and of proposing a viable solution. The final point, appropriately enough, considers key features of an effective conclusion. 4. All’s Well that Ends Well… The first paragraph of the white paper is important, but no less so the conclusion. It should be “ practical and memorable ,” according to both Michael Read More...
Material Yield System White Paper
Plastic suppliers require software systems that provide resources for multisite operations, including engineering, warehousing, and purchasing. However, most

help desk white paper   Read More...
Firewall for Beginners
Download this white paper to find out about the different types of firewalls, their features, and how to implement a firewall solution.

help desk white paper   Read More...
Managing Devices Intelligently: Hurdles Remain, but a Promising Opportunity
This white paper reveals the results of a survey that examined how companies can intelligently manage devices to create value, and to look at implications for

help desk white paper  that such efforts could help cut costs or increase profits significantly across many areas of the business. Learn more. Download this white paper now. Read More...
How Can IT Help Competitiveness These Bleak Days? - Part 2
Part 1 of this blog series introduced the SAP-sponsored expert panel discussion that explored reasons to maintain IT investments even during difficult economic

help desk white paper  Can IT Help Competitiveness These Bleak Days? - Part 2 Part 1 of this blog series introduced the SAP -sponsored expert panel discussion that explored reasons to maintain IT investments even during difficult economic times. The Harvard Business Review (HBR) article by Andrew McAfee and Erik Brynjolfsson entitled “Investing in the IT That Makes a Competitive Difference was the main supplement and starting point of the discussion. As I mentioned in Part 1 , in a nutshell, the panel logically (and not Read More...
Analysis of HP and Notable Solutions Inc. decision to Integrate Paper Documents Into Microsoft Knowledge Management and Messaging Applications
System integration is relatively painless due to the 9100c's ability to connect to the network with a HP Jet Direct card and a simplified installation user

help desk white paper  microsoft knowledge management,scanning companies,paper shredding services,document shredding service,document scanning services,paperless filing system,paper shredding,document shredding,scanning service,shredding services,document storage software,scanning services,email archiving,electronic document storage,paperless office software Read More...
Understanding Reverse Logistics in Field Service Management
This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the

help desk white paper  field service management,FSM and reverse logistics,reverse logistics software,reverse logistics software selection,aftermarket service,IFS,IFS Applications Read More...
TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software
Impartial software evaluation firm Technology Evaluation Centers Inc. (TEC) launches its Merchandising Systems Evaluation Center to help companies select the

help desk white paper  Systems Evaluation Center to Help Retailers Select Software TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software New Merchandising Systems Evaluation Center from TEC helps retailers evaluate and select the best merchandising solutions for their requirements &defaultModeld=393&tecreferer=TEC_RSE&openerURL= target= Evaluation_Center style= font-size:11px; > &defaultModeld=393&tecreferer=TEC_RSE&openerURL= target= Evaluation_Center style= font-size:11px; > Start Your Read More...

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