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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 help desk workflow rfi


It’s About Process (or the Ability to be Responsive) -- Part IV
Part III of this blog series introduced Webcom ResponsAbility, the on-demand workflow automation and business process management (BPM) solution. Anyone

help desk workflow rfi  expense claims, travel authorizations, help desk requests, purchase requests, document change control, etc.; Customer Service -- call management, field service management, case handling, customer survey forms, information technology (IT) services request, etc.; Human Resources -- new hire setup requests, training enrollment, certification alerts, etc.; and Sales -- lead qualification, sales quote approval, commissions notifications, etc. The final part of this blog series will complete the series with

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

HCIMS - Help Desk RFI/RFP Template

Issue Management, Inventory and Audit, Knowledge Management, and Product Technology 

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Documents related to » help desk workflow rfi

It’s About Process (or The Ability to Be Responsive)


Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.

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Supply Chain Management (SCM) RFI/RFP Template


Demand Management,Supply Chain Optimization,Warehouse Management System (WMS),Production and Supply Planning,Service Parts Planning,Transportation Management System (TMS),International Trade Logistics (ITL),Order Management,Supply Chain Event Management,Supplier Relationship Management (SRM),Product Technology

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Finding the Right BPM Tools for Workflow and Project-Based Processes


When it comes to business process management (BPM), it makes sense to “look before you leap.” Organizations considering using BPM to automate or streamline business processes should step back and understand what is at the core of each process. Is it a well-defined workflow? Does it have a set of related tasks or steps? Find out how answering these questions can help you define the right BPM solution for your organization.

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Will V8 Help SSA GT Regain Lost Ground?


The vendor that many have long forgotten seems to be reincarnating. In order to return from oblivion SSA GT has been making strides to put itself back on the global enterprise applications map, primarily through salvaging the relationships with existing customers. Will the latest V8 product vouch for an (incredible) resurrection of a fallen ERP vendor?

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Imaging and Workflow Automation


In a recession, accounts payable (AP) departments need to process more invoices and pay them faster—all with a smaller staff. Perhaps the biggest challenge stems from the continued reliance on paper-based invoices and people-based processes. Discover solutions that address the most common accounts-payable problem areas, including liabilities, process control and visibility, approvals, exceptions, and manual processing.

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K2 and Box Integrate Cloud Content Management and Workflow for Efficient Business Process Management


To provide a bridge between cloud content management software and the business process workflow, K2 partnered up with Box, a cloud content management service. TEC principal analyst P.J. Jakovljevic talks to K2 CEO and founder Adriaan van Wyk, and looks at what this collaboration could mean for your enterprise.

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Learning Management Suite RFI/RFP Template


Classroom Training Management, E-learning Management, Custom Content Authoring/Publishing Tools, Virtual Classrooms, Course Content/Learning Object Management, Communication and collaboration, Assessment and Evaluation, Performance Support, Blended Learning, Competency and Performance Management, E-commerce Support, Reporting, Analytics, Language Support, Usability, Support, Product Technology and Support

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BUY.COM Called "911" For Help


Service911.com has inked a deal with BUY.COM to provide customer service through the Internet.

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Help Desk for the Health Care Industry


Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.

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Talent Acquisition RFI/RFP Template


Organizational Structures and Modeling, Job Position and Wage Profiles, Requisitions, Resume Sourcing, Career Portal (E-Recruiting), Candidate Relationship Management, Screening and Selection, Talent Testing and Assessment, Onboarding, Vendor Management System Portal (Staffing Agencies), Talent acquisition Analytics and Reporting and Product Technology

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