Home
 > search for

Featured Documents related to »  help desk workflow


The Business Case for Account Lockout Management
Three strikes—your out; that’s what lockout management does. But employees often forget the many passwords needed to access information. What ensues is a flood

help desk workflow  of calls to the help desk that, over time, can become a huge administrative burden. Adopting a strong password policy is critical. By implementing a lockout management strategy via automated management solutions, businesses enhance security and improve workflow. Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » help desk workflow


Intraware Acquires Janus for its Extranets
Janus Technologies gets out of the (IT glass) house, hangs out at the eStorefront, and finds a new soulmate. Best of all, the company has a good chance to have

help desk workflow  features - workflow, mail, help desk integration - that happen inside the enterprise. Argis, however, has lacked Web integration and e-commerce - things that live outside the firewall. This makes sense for Janus. The Intraware merger gets Janus involved much earlier in the procurement cycle. In addition to online content, Intraware provides online software sales, and already has an alliance with eMarketplace vendor Commerce One. (Commerce One's CEO, it should be noted, also sits on Intraware's board.) Read More...
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience
Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance

help desk workflow  (66 percent) rely upon help desk calls as the main indicator that end users are experiencing response time and/or availability problems. Forrester Consulting Knoa Experience and Performance Manager (EPM) monitors enterprise applications from the perspective of the end user to capture the actual end user experience. Knoa EPM captures transaction response times as well as ecosystem and application errors - along with a time-synchronized workflow - from all users, at all locations, at all times, across the Read More...
IT Governance and Project Portfolio Management: Vendor Delivers a Phase-based Approach
Although most vendors provide organizations with the project portfolio management tools to meet their objectives, few provide strategies to implement an IT

help desk workflow  through integration with leading help desk applications. Financial Management : This module allows an organization to treat the lifecycle of project portfolios as an investment. Financial models can be configured to track KPIs, including return on investment (ROI), total cost of ownership (TCO), net present value (NPV), and internal rate of return (IRR). The financial management module enables calculations for time-phased costs and benefits. Resource Management : This module permits granular tracking of Read More...
Remedy Plots A Course To Travel And Expense Capabilities
Remedy further extends the capabilities of its self-service e-procurement application with Necho’s travel and entertainment expense product.

help desk workflow  ranging from its traditional help desk product through its most recent employee self-service products such as Purchasing@Work and Remedy SetUp@WorkTM. Market Impact Like a recent partnership announcement by Concur (see An E-Commerce Company That Can Pay The Bills ), this partnership represents a step in the development of fully featured employee self-service platforms. So long as these platforms present unified experiences to their users they represent a real value to the corporations that use them. Read More...
How Can IT Help Competitiveness These Bleak Days? - Part 2
Part 1 of this blog series introduced the SAP-sponsored expert panel discussion that explored reasons to maintain IT investments even during difficult economic

help desk workflow  Can IT Help Competitiveness These Bleak Days? - Part 2 Part 1 of this blog series introduced the SAP -sponsored expert panel discussion that explored reasons to maintain IT investments even during difficult economic times. The Harvard Business Review (HBR) article by Andrew McAfee and Erik Brynjolfsson entitled “Investing in the IT That Makes a Competitive Difference was the main supplement and starting point of the discussion. As I mentioned in Part 1 , in a nutshell, the panel logically (and not Read More...
Help Is on the Line for Call Center Challenges
Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover.Multi

help desk workflow  Is on the Line for Call Center Challenges Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels and reducing queuing and routing times have always been on the list Read More...
Three Ways ERP Can Help Manage Risk and Prevent Fraud
If enterprise resource planning (ERP) isn't properly implemented to manage risk, your organization may face loss due to fraud or other hazards. Take advantage

help desk workflow  Ways ERP Can Help Manage Risk and Prevent Fraud Originally Published - March 5, 2008 Business is all about taking risks. But intelligent managers know how to manage risks, thus preventing accidental losses as well as other operational, financial, and strategic risks—including fraud. To manage business risks by using technology, we must first understand and prioritize the risks a specific business faces, and then understand how IT can help that business. Then we can come to understand how those Read More...
Manugistics To Help Amazon.com In Global Expansion
In partnering with Manugistics, Amazon acknowledges the impact that uncontrolled transportation costs have on its business. Its move should embolden smaller

help desk workflow  To Help Amazon.com In Global Expansion Manugistics To Help Amazon.com In Global Expansion S. McVey - June 15, 2000 Event Summary Internet retail giant, Amazon.com announced it would enlist the help of Manugistics Group to support its global expansion and operational improvement initiatives. Manugistics will provide its NetWORKS Strategy and Transport solutions to give Amazon better visibility to its growing global fulfillment network and facilitate the flow of goods from the company's suppliers Read More...
How Software Test Management Tools Can Help You Plan, Control, and Evaluate
Software developers need a powerful tool to control and plan the quality of their software applications. With a solution that offers project analysis, testing

help desk workflow  Test Management Tools Can Help You Plan, Control, and Evaluate Software developers need a powerful tool to control and plan the quality of their software applications. With a solution that offers project analysis, testing, and bug administration, you have options that can help increase the quality of your software products. Read about a software test tool that has administrative functions to help you more effectively plan, control, and evaluate your software as it’s developed. Read More...
IT Management for Small Businesses: Using Third Parties to Help Take the Strain
Small to medium businesses (SMBs) face the same challenges as large businesses when it comes to IT management—they have increasingly complex systems they rely

help desk workflow  Using Third Parties to Help Take the Strain Small to medium businesses (SMBs) face the same challenges as large businesses when it comes to IT management—they have increasingly complex systems they rely on to drive their businesses and gain a competitive advantage. Operating and maintaining a complex IT infrastructure requires specific skills, but getting the right staff at an affordable price can be a problem. Outsourcing IT management may help to ease the strain. Read More...
TEC's New White Papers Library Offers Research Tools to Help Companies Make Better Technology Decisions
Impartial software evaluation firm Technology Evaluation Centers Inc. (TEC) announces the launch of its newly redesigned TEC White Papers site, with improved

help desk workflow  Offers Research Tools to Help Companies Make Better Technology Decisions TEC's New White Papers Library Offers Research Tools to Help Companies Make Better Technology Decisions Newly redesigned for greater functionality and ease of use, TEC's white paper and case study web site helps businesses research technical content to assist them with their software and technology purchasing decisions. Visit TEC White Papers Submit an IT white paper or case study Montreal, QC, October 3, 2007 - Impartial software Read More...
10 Things HR Can Do to Help Align an Organization’s Goals
In this white paper, you’ll learn the ten most important things to consider before you embark on organizational alignment project, how to position HR in the

help desk workflow  HR Can Do to Help Align an Organization’s Goals In this white paper, you’ll learn the ten most important things to consider before you embark on organizational alignment project, how to position HR in the process and what role HR professionals should play and best practices for avoiding common pitfalls, such as planning a multi-tiered rollout to help goals work their way down an organization. Read More...
Can Heuristic Technology Help Your Company Fight Viruses?
Electronic communication tools are increasingly at risk due to sophisticated e-mail and Web threats. Implementing reliable, effective protection is essential

help desk workflow  Heuristic Technology Help Your Company Fight Viruses? Electronic communication tools are increasingly at risk due to sophisticated e-mail and Web threats. Implementing reliable, effective protection is essential—but many companies don’t know about the latest proactive virus protection techniques. Find out where your company’s vulnerabilities are, how your traditional security software might not be protecting you as well as you think, and how a heuristic solution can help. Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others