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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 help desk written procedures


Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

help desk written procedures  Tools | IT Service Help | IT Service Level | IT Service Level Agreement | IT Service Level Agreements | IT Service Level Management | IT Service Level Manager | IT Service Levels | IT Service Lifecycle | IT Service Management | IT Service Management Best Practices | IT Service Management Business | IT Service Management Essentials | IT Service Management Framework | IT Service Management Metrics | IT Service Management Process | IT Service Management Processes | IT Service Management Program | IT Service

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » help desk written procedures

Compliance Exposures in ERP Systems Part 1


This paper examines key issues for CFOs and CEOs in managing ERP systems in the new world of SOX, IFRS, Basle II. While most IT management attention seems to be on document retention, reporting quality, and security, there are broader issues to be considered toward ensuring good governance and compliance with regulations such as Sarbanes-Oxley, IFRS and Basle II.

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Keys to Implementing Project Portfolio Management


Project portfolio management (PPM) is a tool-supported process for optimally managing an organization’s “portfolio” of projects. And although PPM can provide real value, many organizations are finding PPM implementations difficult. However, there are key approaches that can increase your likelihood of success, as well as an effective step-by-step process for implementing PPM within your organization.

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Infor ION-izes its Open SOA Strategy - Part 2


Part 1 of this blog series started by analyzing a certain change of the guard and a related product strategy shift at Infor. Two late June 2010 news announcements, which were entitled “Infor Simplifies Connectivity and Data Sharing with Infor ION(tm)” and “Infor Selects Microsoft as Preferred Technology and Tools Provider for Infor Software," were then demystified in an

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Reduce the Pain of ERP Upgrades with Better Planning


Enterprise resource planning (ERP) systems now support many organizations’ most important business processes, and house their most sensitive corporate data. As a result, senior management needs to fully understand both the timing and project plan before proceeding with any ERP upgrade. Learn how to plan and manage your next ERP upgrade project, and develop an overall corporate strategy for maintaining your ERP system.

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TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software


Impartial software evaluation firm Technology Evaluation Centers Inc. (TEC) launches its Merchandising Systems Evaluation Center to help companies select the software solutions they require for their specific business requirements.

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Intuit and LinkedIn Team Up to Help Small Businesses Find Talent


Per Intuit’s most recent Small Business Employment Index, the employment rate is gradually improving. Intuit and LinkedIn have agreed to host the first “Hire Smart” event for small businesses looking to hire their first employees. This free event at Intuit’s HQ in Mountain View, California, is slated for April 27, 2013. After attending a number of practical sessions, event

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Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk


IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.

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Can a Virtual Vuvuzela Help Make Your Voice Heard in the Social Media Universe?


It’s a really noisy world we’re living in, and the social media universe is no exception. Even with the tightest security settings and minimal online presence/popularity, you are still subject to advertising, invites, recommendations, requests, etc., most of which are not very useful to you. And things will only get worse: Twitter will start selling followers, Facebook launched Facebook

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TechExcel


TechExcel creates software solutions for application lifecycle management, IT service desk management, and customer relationship management. Founded in 1995 and headquartered in Lafayette, California, TechExcel has over 1,500 customers in more than 42 countries and maintains offices in Chapel Hill, North Carolina (US), London (UK), and Beijing (China).

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Xactly


Xactly Corporation provides on-demand sales compensation solutions designed to help companies improve their business performance through the use of more effective sales compensation programs. Xactly's solutions can help companies implement, manage, audit, and communicate sales compensation programs. Xactly is headquartered in San Jose, California (US), with European sales offices in Maidenhead, UK.

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