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Telecom Re-invention: Optimizing the Online Customer Experience
As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn

help with invention  Recommendations and ATG's live help services, including ATG eStara Click to Call, and Click to Chat. The company is headquartered in Cambridge, Massachusetts, with additional locations throughout North America and Europe. For more information, please visit www.atg.com . About Quocirca Quocirca is a primary research and analysis company specialising in the business impact of information technology and communications (ITC) . With world-wide, native language reach, Quocirca provides in-depth insights into Read More

Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help with invention


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

help with invention  IT management, network management, help desk management, and other IT professionals. Of the professionals in the study 80% were from the United States with an even distribution of the remaining respondents in Europe and Asia. Key business concepts under study: Is the cost of an IT outage known? Is the process for solving critical outages or events aligned with the business needs? Where are the current gaps in the event resolution process? What are the most common issues with event dispatch, notification, Read More
Remember The Story About The Secret Cookie Recipe? Looks Like It’s Been Patented
A patent has been issued on a technique for sharing cookie information between different domains. Why?

help with invention  site. Some pictures might help. Figure 1 shows the situation after the user has visited the first site, goldflutes.com. The site has dropped a cookie with value G1 on the user's machine. At this point, goldflutes.com can begin compiling information about how the user interacts with the site. If the site collected any personally identifying information then that information is now associated with the identification G1 in a database at goldflutes.com. The patent addresses the problem that Read More
Product Lifecycle Management Agility Founded on Innovation
Agile Software recognizes product lifecycle management (PLM) as an emerging business imperative for innovation. Now, Agile has a unique opportunity to leverage

help with invention  root cause analyses that help explain the reasons why products might under-perform; and trade-off analyses that allow for what-if scenarios. Coupled with PLM data marts, this new functionality is the genesis of the Agile Scenario Analytics Platform, and is the backbone of product performance analytics. Obtaining maximum value from PLM means balancing operational and strategic PLM initiatives, and linking initiatives to shareholder value. Deloitte Consulting , one of Agile's major implementation Read More
Dreamforce 2010: Of Cloud Proliferation - Part 2
Part 1 of this blog series talked about my attendance of Dreamforce 2010, salesforce.com’s annual user conference, which has over the past several years become

help with invention  this, salesforce.com hopes, will help unlock the Force.com offspring offerings’ potential as an all-purpose collective cloud platform for business. Finally, the latest (the eighth for now) of salesforce.com’s cloud applications is RemedyForce , announced in alliance with BMC Software for IT service management (ITSM)  capabilities. Dear readers, what are your comments and opinions with regards to salesforce.com’s diversified PaaS strategy and its expansion well beyond the realm of CRM? Read More
Interview with Dr. Klaus Schmelzeisen, VP, Global Data and Technology Services, SAP
Jorge Garcia, TEC's senior BI and Data Management analyst, attended the SAP Sapphire 2013 conference, where he caught up with Dr. Klaus Schmelzeisen, SAP's Vice

help with invention  with Dr. Klaus Schmelzeisen, VP, Global Data and Technology Services, SAP Jorge Garcia, TEC's senior BI and Data Management analyst, attended the SAP Sapphire 2013 conference, where he caught up with Dr. Klaus Schmelzeisen, SAP's Vice President of Global Data and Technology Services. In this podcast, recorded live on the show floor, Jorge asks Dr. Schmelzeisen a few questions about HANA, how companies are adapting to the era of Big Data, and the challenges facing small and midsize businesses. Read More
Logility Signs First ASP Deal with ebaseOne
Collaborative supply chain solution vendor, Logility, recently partnered with ebaseOne, which will use its ASP infrastructure to deploy Logility's supply chain

help with invention  Signs First ASP Deal with ebaseOne Logility Signs First ASP Deal with ebaseOne S. McVey - February 2nd, 2000 Event Summary Collaborative supply chain solution vendor, Logility, recently partnered with ebaseOne, which will use its ASP infrastructure to deploy Logility's supply chain management applications to customers. The deal is the first in what is expected to be several partnerships with ASPs for supporting Logility's i-Connection announced last July. Logility's Value Chain Solutions will be Read More
Dell KACE Remote Management with Intel vPro Technology
With the latest versions of Intel vPro technology, KACE Appliances offer remote management capabilities for systems that are better than ever—even when the KACE

help with invention  KACE Remote Management with Intel vPro Technology With the latest versions of Intel vPro technology, KACE Appliances offer remote management capabilities for systems that are better than ever—even when the KACE agents are not running, or the system is blue-screened, or has hardware or startup issues. This paper details how Dell KACE Appliances can be integrated with the Intel vPro technology to offer effective remote system management and recovery. Read More
Smarter Customer Service with IBM Business Analytics
With IBM Business Analytics for Customer Service, you can grow revenue by building better relationships with your customers.

help with invention  Customer Service with IBM Business Analytics Read More
How to Comply with Data Security Regulations
A remote data backup solution can be compliant with almost any international, federal, or state data protection regulation@and can be compliant with the common

help with invention  to Comply with Data Security Regulations BizDomainStore.com's Remote Data Backups is the most cost effective, secure, and convenient way to automatically back up your mission critical data Source: BizDomainStore.com Resources Related to How to Comply with Data Security Regulations : Data Security (Wikipedia) How to Comply with Data Security Regulations Data security is also known as : Remote Data , Federal Data , State Data , Most Data , Mirrored Data , Financial Data , Client Data , Enterprise Data Read More
Integrating CRM with ERP
Hearing confusing messages from your customer resource management (CRM) and enterprise resource planning (ERP) vendors? You may be dealing with dozens of

help with invention  CRM with ERP Hearing confusing messages from your customer resource management (CRM) and enterprise resource planning (ERP) vendors? You may be dealing with dozens of software vendors and system integrators, each one praising the benefits of his solution. Among these proposals, one claims not only to efficiently manage the entire customer life cycle, but also to take full advantage of your previous technology investments. Your incumbent ERP system vendor also has a CRM solution, and praises the Read More
Satisfied with Your Supply Chain Management? Tell Us in this Brief Survey!
As I’m in the process of developing the 2012 Supply Chain Management (SCM) Buyer’s Guide, which will be discussing the challenges that businesses face with

help with invention  with Your Supply Chain Management? Tell Us in this Brief Survey! As I’m in the process of developing the 2012 Supply Chain Management (SCM) Buyer’s Guide, which will be discussing the challenges that businesses face with managing their supply chains and the role of software in mitigating those challenges, I thought it would be worthwhile to conduct a short survey and see how companies today are faring with some important SCM issues. This survey will shed light on the areas often eluding Read More
ClickSoftware Gets Wearable with ShiftExpert
ClickSoftware is now helping businesses create wearable experiences with its new ShiftExpert app. The app gives workers easy access to job information, location

help with invention  enterprise, ClickSoftware  is now helping businesses create wearable experiences with its new ShiftExpert app . The app gives workers easy access to job information, location, and biometric data via devices such as the Samsung Gear 2 smartwatch. Native on the Salesforce1 mobile-ready platform by salesforce.com , ShiftExpert gives employees, shift managers, and planners visibility into who works when, and deeper insight into how the schedule will impact service levels, special coverage needs, and the budg Read More
Procurement Savings with SAP SRM Rapid-deployment Solution: Get Fast Results with Preconfigured SRM Software and Services


help with invention  Savings with SAP SRM Rapid-deployment Solution: Get Fast Results with Preconfigured SRM Software and Services Read More
Manhattan Associates Partners with Intentia
A new alliance between Manhattan Associates and Intentia is aimed at complementing ERP with warehouse and transportation management capabilities for clients in

help with invention  U.S. partner that can help boost its sales and brand awareness in North America, a region which accounts for only 8% of its total license revenues. A second benefit for Intentia is the addition of a U.S.-based transportation package to complement the European-centric functionality of its Movex suite. User Recommendations Mid-sized U.S. companies with distribution-intensive requirements in the consumer goods, food & beverage, and apparel industries who need enhanced warehouse or transportation management c Read More

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