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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 help with invention


Telecom Re-invention: Optimizing the Online Customer Experience
As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn

help with invention  Recommendations and ATG's live help services, including ATG eStara Click to Call, and Click to Chat. The company is headquartered in Cambridge, Massachusetts, with additional locations throughout North America and Europe. For more information, please visit www.atg.com . About Quocirca Quocirca is a primary research and analysis company specialising in the business impact of information technology and communications (ITC) . With world-wide, native language reach, Quocirca provides in-depth insights into

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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Remember The Story About The Secret Cookie Recipe? Looks Like It’s Been Patented


A patent has been issued on a technique for sharing cookie information between different domains. Why?

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Product Lifecycle Management Agility Founded on Innovation


Agile Software recognizes product lifecycle management (PLM) as an emerging business imperative for innovation. Now, Agile has a unique opportunity to leverage its position as the sole PLM vendor of significance to have a pure PLM pedigree.

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Dreamforce 2010: Of Cloud Proliferation - Part 2


Part 1 of this blog series talked about my attendance of Dreamforce 2010, salesforce.com’s annual user conference, which has over the past several years become a highly anticipated and entertaining end-of-the-year fixture for enterprise applications market observers. My post concluded that while Dreamforce 2009 was mostly about continued growth of the cloud computing

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Interview with Dr. Klaus Schmelzeisen, VP, Global Data and Technology Services, SAP


Jorge Garcia, TEC's senior BI and Data Management analyst, attended the SAP Sapphire 2013 conference, where he caught up with Dr. Klaus Schmelzeisen, SAP's Vice President of Global Data and Technology Services. In this podcast, recorded live on the show floor, Jorge asks Dr. Schmelzeisen a few questions about HANA, how companies are adapting to the era of Big Data, and the challenges facing small and midsize businesses.

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Logility Signs First ASP Deal with ebaseOne


Collaborative supply chain solution vendor, Logility, recently partnered with ebaseOne, which will use its ASP infrastructure to deploy Logility's supply chain management applications to customers. The deal is the first in what is expected to be several partnerships with ASPs for supporting Logility's i-Connection announced last July.

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Dell KACE Remote Management with Intel vPro Technology


With the latest versions of Intel vPro technology, KACE Appliances offer remote management capabilities for systems that are better than ever—even when the KACE agents are not running, or the system is blue-screened, or has hardware or startup issues. This paper details how Dell KACE Appliances can be integrated with the Intel vPro technology to offer effective remote system management and recovery.

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Smarter Customer Service with IBM Business Analytics


With IBM Business Analytics for Customer Service, you can grow revenue by building better relationships with your customers.

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How to Comply with Data Security Regulations


A remote data backup solution can be compliant with almost any international, federal, or state data protection regulation—and can be compliant with the common caveats of most data security laws by providing functionality like data encryption and secure media control. And, as some regulations require files to be archived for several years, you can create a routine that archives files you select for backup and storage.

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Integrating CRM with ERP


Hearing confusing messages from your customer resource management (CRM) and enterprise resource planning (ERP) vendors? You may be dealing with dozens of software vendors and system integrators, each one praising the benefits of his solution. Among these proposals, one claims not only to efficiently manage the entire customer life cycle, but also to take full advantage of your previous technology investments. Your incumbent ERP system vendor also has a CRM solution, and praises the benefits of the tight integration of both systems. The question then is, how do you know whether this solution is the best for you? Request your copy of Integrating CRM with ERP compliments of Baseline Consulting. The report gives you the criteria to use when formulating your strategy of integrating CRM with ERP, best practices of CRM implementation, dealing with ERP integration, and how to integrate CRM with ERP impacts the value chain.

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