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A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for

helpdesk articles  sales, marketing, customer service, helpdesk, field service, and web site design; and it is a way to interface with partners. However, part of the problem is that this spans an enormous amount of resources and responsibility. Since most organizations are structured by function and basically compete for limited resources, each function has a different view of performance, and of CRM for that matter. Therefore, CRM installs have historically involved functional deployments and there has been some success in Read More
Process Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as...
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Documents related to » helpdesk articles


Special Report: SAP BusinessObjects Explorer
Learn more about SAP BusinessObjects in this special report, featuring three SAP Insider articles about business intelligence (BI). Part one explains how better

helpdesk articles  Report: SAP BusinessObjects Explorer Learn more about SAP BusinessObjects in this special report, featuring three SAP Insider articles about business intelligence (BI). Part one explains how better interaction with your business data yields better answers to your questions; part two examines whether BI is ready for a broader audience; and part three sheds some light on how decision makers in four different industries are using BusinessObjects. Read More
Siebel: Great Plans for Great Plains
Siebel and Great Plains recently announced plans to expand their partnership allowing Great Plains' VARs to sell Siebel's eBusiness Applications. This agreement

helpdesk articles  Great Plans for Great Plains Siebel: Great Plans for Great Plains L. Talarico - October 3, 2000 Introduction This is the first of three articles about Great Plains resulting from TEC analysts attending the Great Plains partners' meeting, Stampede 2000, in September. The meeting provided the opportunity for in-depth research on how Siebel and Great Plains operate. The TEC analysts were able to interview both Great Plains managers and partners. Event Summary Siebel Systems, Incorporated, recently anno Read More
One Vendor’s Mission to Make Service Businesses Click - Part 1
My recent series of tutorial articles entitled “Navigating Between Service Management Scylla @ Charybdis” and “The Magic Behind Planning and Executing (Optimal)

helpdesk articles  Vendor’s Mission to Make Service Businesses Click - Part 1 My recent series of tutorial articles entitled  “Navigating Between Service Management Scylla & Charybdis”  and  “The Magic Behind Planning and Executing (Optimal) Service Supply Chains”  have drawn solid interest and valuable feedback. Along similar lines was the series on general workforce management (WFM) systems (i.e., not necessarily only in field service) entitled  “Integrated Workforce Management (WFM) Platforms: Fact or Read More
'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: J.D. Edwards
J.D. Edwards believes in the possibilities (both in terms of technology and sell-ability) of Collaborative Commerce. How far have they gotten in that vision

helpdesk articles  Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: J.D. Edwards 'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: J.D. Edwards R. Garland - September 18, 2001 Introduction  In the early 90's, ERP came of age. Everyone had to have the functionality ERP packages promised. Since then, as Web and Internet technologies have matured, CRM on the front end, and e-Procurement and Supply Chain Management on the back end, these packages have come into their own. Now Read More
Recession? Steal Market Share by Increasing Customer Service!
During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing

helpdesk articles  Steal Market Share by Increasing Customer Service! Most challenges your business encounters will be easier to deal with if you have loyal customers. Through continuous, real-time customer feedback, you'll be better positioned to provide the right solutions, differentiate your services, benchmark your performance, prioritize pressing issues, spot emerging trends, and more. Source : Mindshare Technologies Resources Related to Recession? Steal Market Share by Increasing Customer Service! : Read More
360 Degrees: A Holistic Guide for Your SAP HANA Journey
This series of articles and case studies provides a true 360-degree perspective of SAP HANA within the SAP ecosystem, revealing why customers chose to invest

helpdesk articles  Degrees: A Holistic Guide for Your SAP HANA Journey This series of articles and case studies provides a true 360-degree perspective of SAP HANA within the SAP ecosystem, revealing why customers chose to invest in this transformative technology and what returns they have already captured. Read More
'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: Baan and Parent Company, Invensys
Baan is now iBaan, fully focused on the Internet via Portals and web technologies, across CRM, ERP, and SCM spaces.

helpdesk articles  Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: Baan and Parent Company, Invensys 'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: Baan and Parent Company, Invensys R. Garland - September 20, 2001 Introduction  In the early 90's, ERP came of age. Everyone had to have the functionality ERP packages promised. Since then, as Web and Internet technologies have matured, CRM on the front end, and e-Procurement and Supply Chain Management on the back end, Read More
Pulp & Paper International
Pulp @ Paper International publishes content for the pulp and paper industry. The publication@s content includes articles, event coverage, and mill visits.

helpdesk articles   Read More
You Still Need ERP, Even If Naysayers Say You Don’t
After coming across the Forbes article The End Of ERP and quite a few spin-off articles about the imminent death of ERP, I became somewhat concerned about how

helpdesk articles  Still Need ERP, Even If Naysayers Say You Don’t After coming across the Forbes article The End Of ERP and quite a few spin-off articles about the imminent death of ERP, I became somewhat concerned about how this topic was being handled by people in the know and other IT experts. Here’s my take on it. ERP Exists for a Reason... ERP’s original raison d’être was to integrate core business functional areas and business processes such as finance, HR, production, order management, inventory, etc., Read More
Facilities Management is Moving Forward with Technology
Information is one of the most valuable resources for facilities management departments, so it’s essential to have a process that lets you achieve full value

helpdesk articles  Management is Moving Forward with Technology Facilities Management needs, differ from business to business. FacilitiesDesk CMMS and FacilitiesDesk CAFM Software are the two products with rich set of apt features and benefits. Source : FacilitiesDesk Resources Related to Facilities Management is Moving Forward with Technology : Facility Management (Wikipedia) Facilities Management is Moving Forward with Technology Facilities Management is also known as : Action Facilities Management , Advanced Read More
HRM Research Analyst Job Opportunity
We’re seeking an additional HR software-focused research analyst to join our team at our Montreal headquarters. Please contact us if the following job

helpdesk articles  Research Analyst Job Opportunity We’re seeking an additional HR software-focused research analyst to join our team at our Montreal headquarters. Please contact us if the following job description interests you . TEC seeks a research analyst and consultant for enterprise software subjects such as human resource management (HRM), compensation, performance, and incentive management, and finance. Candidates must apply strong critical thinking and problem-solving skills to all aspects of their work. A Read More
Enabling Security in the Software Development Life Cycle
When companies discover new security vulnerabilities, they must retrofit the affected software with an appropriate patch and fend off the wrath of customers

helpdesk articles  Security in the Software Development Life Cycle Enabling Security in the Software Development Life Cycle If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Cenzic Hailstorm has been architected to address the security issues through the complete software development life cycle (SDLC) . It provides a development environment for applications security architects to build policies that define how applications are to be tested. Source Read More
Spencer Technologies Selects IFS Metrix Service Management
Adding to its ongoing array of wins in the realm of filed service management (FSM), IFS recently announced that Spencer Technologies, a provider of network

helpdesk articles  staging/integrations, telephony support, helpdesk, and project management. Given the company’s significant number of technicians working at customer sites, and the demanding nature of its multisite retail and food service customers, moving to a best-of-breed FSM solution made sense. Reportedly, IFS Metrix won this deal over Astea International . Spencer Technologies believes that this FSM investment will help it on following two levels: The IFS Mobile platform should help its technicians Read More
Case Study: A New Standard for Resource Planning in the Railway Business
Railion Nederland N.V. is an independent operating company of Railion Deutschland, the largest rail cargo transporting company in western Europe. The company

helpdesk articles  Study: A New Standard for Resource Planning in the Railway Business Case Study: A New Standard for Resource Planning in the Railway Business If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. The Quintiq Planning & Scheduling software is unique in the sense that it comprises standard software creating an exact fit to the customer’s needs. The Quintiq software is applicable for strategic, tactical and operational planning and real Read More

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