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Software Functionality Revealed in Detail
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 helpdesk asp


United Messaging to Provide Enhanced ASP Messaging Services
Through a combination of enhancement offerings such as anti-spam, anti-virus and enhanced fault tolerance, look to see United Messaging to maintain its foothold

helpdesk asp  Messaging also offers 24x7 helpdesk and monitoring, and provides software, hardware and training where necessary. User Recommendations One of the most highly visible, mission critical outsourcing applications is electronic messaging, which makes up the backbone of many corporate organizations. When evaluating your ASP, verify that it offers built in protection from viruses, spamming and denial of service attacks. Verify that support is 24x7 and that monitoring is enabled to prevent unnecessary downtime.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » helpdesk asp

Network Associates Hopes to Rekindle the Flame


Though the security market has been exploding, Network Associates, Inc. (NAI) will likely post a loss for FY'99. However, don't expect the security monolith to be down for the count. Year 2000 will be a better year. The momentum of the market will add enough spark to NAI's new corporate strategy to ignite a profitability flame and help it regain its stance.

helpdesk asp  has wrapped its MagicSolutions helpdesk product around its new portal, MyCio.Com in hopes to spark some interest through a new front door. Source: NAI MyCio.com is being marketed as your virtual Chief Internet Officer with the strategy that whatever your information technology problem is, NAI can point you to an appropriate solution. Since high-level technology decisions typically are made by CIOs, and CIOs are becoming more visible in Fortune500 organizations, this is clearly a timely approach, and one Read More

9 Critical Characteristics to Demand from Your Timesheet Vendor


If you’ve outgrown your paper-based timesheet system, or if you have multiple time collection systems, it gets hard to understand project costs, figure out what people are working on, and send error-free bills to your customers. That’s why you need to be sure you’ll be immune to the most common problems people experience when buying a timesheet collection automation system.

helpdesk asp  published in your automated helpdesk tool? Is your support staff part of the sales team? In what time can you guarantee me responses? Can I talk to 3 recent customers that are happy with your support? What is your average response time? What did your most recent support poll turn up as the overall satisfaction level for your supported customers? Do you even do such polling? What percentage of your customers renew their maintenance contracts each year?” How We Do It - We have both automated support with Read More

Network Associates RePositions Itself as a Security E-Village


With a new organizational strategy, Network Associates hopes to retain and recruit savvy security engineers and leverage the hot IT security market for outside funding and a type of web-based CIO Helpdesk.

helpdesk asp  integration of its MagicSolutions HelpDesk product, Network Associates will market www.mycio.com as an on-line web-based enterprise solution center empowering IT decision makers to resolve TCO and ROI security challenges via security technology selections from Network Associates . Read More

RTI's CRM Applications Rivals The Major League Providers


Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales and marketing. Recently TEC interviewed Michel P.Mallen, RTI’s Executive Vice President to discuss RTI’s flagship products CustomerFirst and SalesFirst.

helpdesk asp  industry that requires service, helpdesk, marketing campaign, and sales automation. RTI now has the ability to build upon its software industry foundations, from which to expand to other industries requiring similar service, helpdesk, marketing and sales requirements. Rather than promoting its tool to horizontal markets, RTI intends to keep expanding in specialized niches particularly within Healthcare, Pharmaceutical and Biotechnology industries. As it stands now, the product's strengths, particularly Read More

Leveraging Technology to Maintain a Competitive Edge During Tough Economic Times -- A Panel Discussion Analyzed Part Three: Applications Hosting


Mid-market enterprises might benefit from objectively evaluating the value propositions represented in successful next-generation applications service providers (ASP).

helpdesk asp  Technology to Maintain a Competitive Edge During Tough Economic Times -- A Panel Discussion Analyzed Part Three: Applications Hosting Introduction At the IFS Executive Forum , which took place on March 29 and 30 in Orlando, Florida (US), leading research analysts and industry experts discussed how companies can still leverage technology to maintain their competitive edge, even during tough economic times. The event was held in conjunction with IFS World Conference 2004 , and it included six Read More

Dassault Systèmes Introduces EXALEAD OneCall for Astute Customer Interactions


There is certainly no dearth of software packages for multichannel customer service and helpdesk. Think of Oracle’s vast offering (based on the acquisitions of Siebel, RightNow, InQuira, and Endeca), salesforce.com’s Service Cloud, Pegasystems, KANA Software, Moxie Software, etc. As consumers become ever more informed about the purchasing options available to them, the volume and complexity of

helpdesk asp  multichannel customer service and helpdesk. Think of Oracle ’s vast offering (based on the acquisitions of Siebel , RightNow , InQuira , and Endeca ), salesforce.com ’s Service Cloud , Pegasystems , KANA Software , Moxie Software , etc. As consumers become ever more informed about the purchasing options available to them, the volume and complexity of questions are increasing. These questions can also come from multiple channels, and the data to help answer them can be found via many different systems Read More

Great Plains ASP - Evolution, Revolution, Innovation


On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative. Great Plains has evolved its ASP partner program to better meet the diverse needs of its ASP partners and their customers

helpdesk asp  Plains ASP - Evolution, Revolution, Innovation Great Plains ASP - Evolution, Revolution, Innovation A. Turner - October 4, 2000 Introduction This is the second of three articles about Great Plains resulting from TEC analysts attending the Great Plains partners' meeting, Stampede 2000, in September. The meeting provided the opportunity for in-depth research on how Siebel and Great Plains operate. The TEC analysts were able to interview both Great Plains managers and partners. Event Summary On September Read More

Walker Propelled by Winds of Change


Walker Interactive is putting itself through a transformation. Its goal is to bring integrated eBusiness to its very demanding customers.

helpdesk asp  Propelled by Winds of Change Vendor Genesis Two phrases that one rarely hears together are IBM/390 mainframe and eBusiness , but to Walker Interactive they make a perfect sentence. Walker has carved out a very nice niche for itself as the financial backbone provider to the giants. Now it is altering its product line - dropping some products and developing a new architecture and positioning for the others - to carry its clients into the eCentury. With 80% of the world's data still estimated to Read More

Progress Offers a Test Drive


Progress Software offers customers the opportunity to test drive applications via the Internet.

helpdesk asp  Offers a Test Drive Event Summary In March, Progress Software Corporation (NASDAQ: PRGS) announced the launch of its AppsAlive! preview site, which allows its ASPconnections.com portal to showcase live ASP business applications from multiple software vendors. AppsAlive!, a new initiative from Progress Software's ASPEN 2000 Program, helps Independent Software Vendors (ISVs) deploy their ASP applications on the Web and enables end-users to test-drive the applications at no charge. Available at Read More

Microsoft Gets Close to Another ASP


Microsoft has invested $10 million in Application Service Provider Corio. Initially, Corio will host Microsoft products based on the Windows DNA platform.

helpdesk asp  Gets Close to Another ASP Event Summary Corio, a privately held application service provider, announced that Microsoft has invested $10 million as part of a strategic partnership arrangement. Corio and Microsoft are still discussing which Microsoft applications Corio will offer. Initially, such Windows DNA based products as Windows 2000, SQL 7.0, IIS and other BackOffice products will be hosted. Corio will also offer development tools like Visual InterDev and COM+, MTS, MSMQ and others. The two Read More

Rules-based Marketing: Helping Companies Transform Leads into Sales


For years, small to medium businesses have envied the powerful marketing campaigns of their larger counterparts. But today, bigger budgets and marketing departments are no longer the only keys to marketing success. Rules-based marketing is an automated strategy involving if–then rules, resulting in communications that are more timely, relevant, and consistent across multiple communication channels, for even the smallest organization.

helpdesk asp  based Marketing: Helping Companies Transform Leads into Sales Rules-based Marketing: Helping Companies Transform Leads into Sales If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Never again lose track of a lead . Gain insight into lead progression at every stage of the sales cycle. Know exactly when a lead has been qualified by marketing , accepted by sales and turned into revenue. Source : Vtrenz Inc. Resources Related to Read More

The Benefits of PSA-Revenue Acceleration and Improved Efficiency


Technology changes have allowed an alternative to the client-server model to emerge, specifically the application service provider (ASP), in which the vendor hosts the software on its server and charges a monthly or annual fee per user. The growing acceptance of ASPs has accelerated the growth of professional services automation. This paper compares the client-server and ASP models and outline ths benefits that companies are realizing from PSAs.

helpdesk asp  Benefits of PSA-Revenue Acceleration and Improved Efficiency Technology changes have allowed an alternative to the client-server model to emerge, specifically the application service provider (ASP), in which the vendor hosts the software on its server and charges a monthly or annual fee per user. The growing acceptance of ASPs has accelerated the growth of professional services automation. This paper compares the client-server and ASP models and outline ths benefits that companies are realizing from Read More

Lawson Asserts Itself, Draws A Bead On Bigger Players


With the new functional and technological enhancements to its flagship suite due in August, Lawson Software throws a gauntlet to direct, bigger competitors, primarily PeopleSoft.

helpdesk asp  Asserts Itself, Draws A Bead On Bigger Players Lawson Asserts Itself, Draws A Bead On Bigger Players P.J. Jakovljevic - June 12, 2001 Event Summary On May 7, at CUE 2001, the company's annual user conference, Lawson Software , a privately-held provider of Internet-enabled business applications for service industries, announced the release of lawson . insight 8.0.2, the newest version of its flagship enterprise e-business solution line. Included are additional new products and enhancements that Read More