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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 helpdesk categories descriptions


Building a Business Case for Enterprise Spyware Protection
It is sometimes difficult to quantify the scope of spyware problems within corporate environments. The least noticeable effect of spyware is to slow network and

helpdesk categories descriptions  X (average time of helpdesk call for detection and removal by end-user during the call)) + ((average end-user labor cost/hour) X (estimated hours of lost productivity due to system slowness before the problem is reported)) 4. SINGLE INCIDENT COST ESTIMATE FOR CORPORATE RISK ELEMENTS = (estimate must be provided by in-house risk manager or industry consultant) How your risk manager calculates the probability of the corporate risk elements depends upon the number of employees whose workstations represent

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Small Business Software (SBS)

The Small Business Software (SBS) evaluation model targets functional requirements for fully featured solutions designed to support all business requirements of a typical small business. Extending beyond mere accounting functions, it is primarily applicable to those businesses for which full-scale ERP software may be too complex or cumbersome. However, the model of SBS solutions includes all the essential categories such as General Ledger, Accounts Payable (A/P) and Accounts Receivable (A/R), Payroll, Job and Project Costing, Multinational Accounting, Light Manufacturing, Inventory, Technology, and much more. 

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A Couple of "Five Procurement Commandments" in a Down Economy


As is the case with white papers, vendors' press releases (PR) can range from blatant bragging about the "latest-and-greatest" product capabilities (and other marketing "fluff") to tastefully asserting competence and educating the market about specific issues. One example of the latter would be Emptoris' April 2008 PR on the findings  of a panel of financial and procurement experts that have

helpdesk categories descriptions  Couple of Five Procurement Commandments in a Down Economy As is the case with white papers , vendors' press releases (PR) can range from blatant bragging about the latest-and-greatest product capabilities (and other marketing fluff ) to tastefully asserting competence and educating the market about specific issues. One example of the latter would be Emptoris ' April 2008 PR on the findings   of a panel of financial and procurement experts that have worked and consulted with leading Fortune 1000 Read More

Food and Beverage "Delights"


Food and beverage manufacturers and distributors have many challenges on their plate, and even industry giants cannot afford to sit back. Given this backdrop, how can small to medium manufacturers cope with the same external pressures with comparatively fewer resources?

helpdesk categories descriptions  and Beverage Delights Related Book Background We all have to eat and drink—food and beverages not only sustain us, but also delight us, and we devote much of our time to their selection, preparation, and consumption. The food we eat comes from an industry that, in the US, is a $700 billion (USD) industry, or one sixth of the total industry output. In the European Union (EU), food and beverage expenditures average about 13 percent of household consumption. A major portion of the global economy Read More

Who's Who? Sorting Out the e-Logistics Players Part 2: Traditional Solutions


Rather than leveling the playing field, traditional solutions, which are expensive, long-term oriented contract-based, have typically widened the gap between the Fortune 500 companies and everyone else.

helpdesk categories descriptions  s Who? Sorting Out the e-Logistics Players Part 2: Traditional Solutions Who's Who? Sorting Out the e-Logistics Players Executive View The fundamental promise of e-commerce is to empower the customer. In transportation, logistics and other behind the scenes aspects of e-commerce, new services and capabilities are beginning to fulfill this promise, not just for Fortune 500 companies but for small and medium firms and for those with specialized requirements as well. These solutions range from Read More

HR PRO


Headquartered in Cairo, Egypt, HR PRO provides human resources (HR) products and software solutions to companies in Egypt and the Middle East. The company's products can help with common HR tasks such as writing job descriptions, managing paperwork for recruiting and performance management, designing training courses, and creating HR forms. HR PRO's products are created by HR professionals for HR professionals. HR PRO's partners include companies such as KnowledgePoint, a developer of software for managing Human Resources; Bigby Havis, developers of psychometric systems; and Success Insights, providers of assessment instruments.

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Outsourcing 101 - A Primer Part Three: Approaches and Recommendations


Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part discusses recommendations for companies looking to outsource, and recommendations for outsourcing providers.

helpdesk categories descriptions  application development outsourcing,application outsourcing,article on outsourcing,benefits of outsourcing,bpo outsourcing,business outsourcing,business process outsource,business process outsourcing,business process outsourcing bpo,business processing outsourcing,company outsourcing,computer outsourcing,define outsourcing,global outsourcing,hr outsourcing vendors Read More

Global Vendor Negotiation Strategies


TechnologyEvaluation.Com has defined 6 global negotiation categories and macro questions that should be reviewed in preparation for any major technology negotiation.

helpdesk categories descriptions  Vendor Negotiation Strategies Introduction Negotiating a software and services license is a multi-faceted endeavor in which many aspects of the vendors' strengths and challenges should be leveraged to the purchasers' advantage. In order to maximize the value and time spent negotiating information technology contracts, a project negotiator should never walk into a vendor negotiation without a clear plan and a prioritized set of goals. With that in mind, TechnologyEvaluation.COM has developed a two Read More

Comparison Guide for Enterprise Phone Systems


This guide provides a chart that compares 22 enterprise phone systems, in categories such as product and buyer types, pricing, how to purchase the systems, and partner ecosystems, and also gives information about the financials and founding year of each vendor.

helpdesk categories descriptions  Guide for Enterprise Phone Systems This guide provides a chart that compares 22 enterprise phone systems, in categories such as product and buyer types, pricing, how to purchase the systems, and partner ecosystems, and also gives information about the financials and founding year of each vendor. Read More

Will Recent Acquisition Catalyze Catalyst's Strategy? Part Three: Catalyst and SAP


Catalyst serves customers in several different industries, representing several major vertical market categories, and it targets industries that have the most demanding supply chain requirements, hoping this should enable it to leverage its expertise and experience for competitive advantage.

helpdesk categories descriptions  Recent Acquisition Catalyze Catalyst's Strategy? Part Three: Catalyst and SAP Catalyst and SAP Catalyst International, Inc. (OTC: CLYS.OB), a global provider of supply chain execution (SCE) applications, announced that it has signed an agreement with ComVest Investment Partners ( www.comvest.com ), an institutional private investment firm, which will result in the acquisition of all outstanding shares of Catalyst. In the proposed transaction, a company formed by ComVest would merge into Catalyst, Read More

Enterprise Financial Application Software: How Some of the Big ERP Vendors Stack Up


Contrary to what vendors may contend, not all of them are able to supply a cost effective solution that satisfies the critical requirements of an organization. In this case study from a recent selection engagement for a large series book publisher, we size up Oracle, JD Edwards, PeopleSoft, and Lawson in terms of corporate viability, vision, product functionality, technology, and cost.

helpdesk categories descriptions  Financial Application Software: How Some of the Big ERP Vendors Stack Up Enterprise Financial Application Software: How Some of the Big ERP Vendors Stack Up S. McVey - December 25, 2001 Overview The subject of this case study is a large series and single-title book publisher that needed to replace a decade-old, highly customized financials system. Though accounting personnel had grown adept at using the existing system, it was clearly unable to keep pace with the client's evolving business model Read More

HIPAA-Watch for Security Speeds Up Compliance Part Two: Phase III and IV, and Product and User Recommendations


Once the user defines compliance case boundaries and establishes the data criteria in Phases I and II, the HIPPA-Watch for Security tool begins Phase III by launching the risk analysis engine, and concludes with Phase IV, which generates the report. Using the HIPPA-Watch for Security tool can help an organization comply with the Final Security Rule and help companies understand which safeguards can generate a greater return on investment.

helpdesk categories descriptions  Watch for Security Speeds Up Compliance Part Two: Phase III and IV, and Product and User Recommendations HIPAA-Watch for Security Speeds Up Compliance Part Two: Phase III and IV, and Product and User Recommendations Featured Author - Laura Taylor - August 28, 2004 Introduction The HIPPA-Watch for Security tool was developed by RiskWatch a company founded in Maryland (US) in 1993. The tool is designed to aid companies through US risk analysis to eventual US regulatory compliance. Its risk analysis Read More

Dassault Systèmes Introduces EXALEAD OneCall for Astute Customer Interactions


There is certainly no dearth of software packages for multichannel customer service and helpdesk. Think of Oracle’s vast offering (based on the acquisitions of Siebel, RightNow, InQuira, and Endeca), salesforce.com’s Service Cloud, Pegasystems, KANA Software, Moxie Software, etc. As consumers become ever more informed about the purchasing options available to them, the volume and complexity of

helpdesk categories descriptions  multichannel customer service and helpdesk. Think of Oracle ’s vast offering (based on the acquisitions of Siebel , RightNow , InQuira , and Endeca ), salesforce.com ’s Service Cloud , Pegasystems , KANA Software , Moxie Software , etc. As consumers become ever more informed about the purchasing options available to them, the volume and complexity of questions are increasing. These questions can also come from multiple channels, and the data to help answer them can be found via many different systems Read More

HIPAA-Watch for Security Speeds Up Compliance Part One: Vendor and Product Information


HIPAA-Watch for Security is a tool designed to guide organizations through the risk analysis required by the Health Insurance Portability and Accountability Act (HIPAA) compliance process (US). Relevant Technologies, a leading security research and advisory firm, evaluated HIPAA-Watch for Security to verify how well it performed in guiding organizations through the HIPAA security risk analysis process.

helpdesk categories descriptions  Watch for Security Speeds Up Compliance Part One: Vendor and Product Information HIPAA-Watch for Security Speeds Up Compliance Part One: Vendor and Product Information Featured Author - Laura Taylor - August 27, 2004 Executive Summary HIPAA-Watch for Security is a tool designed to guide organizations through the risk analysis required by the Health Insurance Portability and Accountability Act (HIPAA) compliance process (US). Relevant Technologies, a leading security research and advisory firm, Read More

Spencer Technologies Selects IFS Metrix Service Management


Adding to its ongoing array of wins in the realm of filed service management (FSM), IFS recently announced that Spencer Technologies, a provider of network design, infrastructure installation, and technology deployment services for retail locations, has selected IFS Metrix Service Management as its FSM solution. Spencer Technologies, of Northborough, Massachusetts, will use IFS Metrix Service

helpdesk categories descriptions  staging/integrations, telephony support, helpdesk, and project management. Given the company’s significant number of technicians working at customer sites, and the demanding nature of its multisite retail and food service customers, moving to a best-of-breed FSM solution made sense. Reportedly, IFS Metrix won this deal over Astea International . Spencer Technologies believes that this FSM investment will help it on following two levels: The IFS Mobile platform should help its technicians Read More

Advertising Online - A Guide to Successful Market Penetration Part Two: Search Engine Strategies


Everything stems from your keywords since it is these words that will let you be visible to the billions of online searchers.

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