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Legacy Single Sign-On: Novell, Evidian, IBM, PassGo, or Computer Associates?
As the complexity of enterprise systems increases, users are often forced to remember more and more passwords. As the demand on users increases, many users

helpdesk chart  the time that the helpdesk staff spends dealing with the password reset could better be spent assisting others who currently are unable to be productive due to more serious issues. Other factors that lead to the $32 per password reset figure are business opportunities that may be lost while the users are waiting for help. If you believe that $32 per password reset is an accurate figure, then you can see just how much money a company could lose over the course of a year. Most users will require a couple Read More

Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » helpdesk chart


A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for

helpdesk chart  sales, marketing, customer service, helpdesk, field service, and web site design; and it is a way to interface with partners. However, part of the problem is that this spans an enormous amount of resources and responsibility. Since most organizations are structured by function and basically compete for limited resources, each function has a different view of performance, and of CRM for that matter. Therefore, CRM installs have historically involved functional deployments and there has been some success Read More
SaaS-based Test Management
Organizations must keep up with technology and adapt their quality assurance (QA) processes for continued success. Test management isn’t optional. The proper

helpdesk chart  based Test Management Conceptualized by the testers, QMetry is a SaaS based comprehensive test management platform that provides a tester friendly interface, and provides powerful capabilities that help QA teams to integrate, collaborate and co-ordinate the entire testing process to increase testing effectiveness and efficiencies. Source : QMetry Resources Related to SaaS-based Test Management : Software as a Service (SaaS) (Wikipedia) SaaS-based Test Management Open Source is also known as : Open Read More
ERP Showdown-Round 2! Exact Macola ES vs. Infor SyteLine vs. QAD MFG/PRO
I'm Dylan Persaud, senior analyst at Technology Evaluation Centers. Due to the overwhelming response to our first ERP Showdown, we're pleased to present another

helpdesk chart  Showdown-Round 2! Exact Macola ES vs. Infor SyteLine vs. QAD MFG/PRO Back by popular demand: ERP Showdown—Round 2! Exact Macola ES vs. Infor SyteLine vs. QAD MFG/PRO I'm Dylan Persaud , senior analyst at Technology Evaluation Centers. Due to the overwhelming response to our first ERP Showdown, we're pleased to present another head-to-head discrete enterprise resource planning (ERP) comparison. Here, then, is ERP Showdown, Round 2! —featuring Exact Macola ES vs. Infor SyteLine vs. QAD MFG/PRO. We Read More
Vistaar Announces Record Year
While the jury is still out on whether the price management software market is lucrative and blossoming, at least price management solutions provider Vistaar

helpdesk chart  Announces Record Year While the jury is still out on whether the price management software market is lucrative and blossoming, at least price management solutions provider Vistaar Technologies recently announced that it  closed 2012 with record customer growth  and expanded implementations. Vistaar’s continued leadership in the beverage alcohol industry, with a strong presence in spirits , was marked by expansion into the wine and distribution markets. Moreover, one of its most significant Read More
Nonprofits and Public Sector: The Latest Hot Market
Many recent circumstances have rendered the nonprofit and public sector accounting markets a land of both opportunity and challenges.

helpdesk chart  and Public Sector: The Latest Hot Market Public and Nonprofit Sector Markets Public sector or government agencies and nonprofit organizations have similarities in the fact that both require fund accounting and management capabilities, and have complex financial reporting requirements that are quite different from the commercial, for-profit financial accounting. For instance, over dozens of separate government agencies in one state will logically use dozens of different formats to prepare their Read More
Better Visualization and Performance with Pentaho Business Analytics 4.5
On April 25, Pentaho delivered Pentaho Business Analytics 4.5, and I had a chance to get a sense of its new features via a demo prepared by Pentaho. Two main

helpdesk chart  Visualization and Performance with Pentaho Business Analytics 4.5 On April 25, Pentaho delivered Pentaho Business Analytics 4.5 , and I had a chance to get a sense of its new features via a demo prepared by Pentaho. Two main topics were at the forefront of this new offering from the Orlando-based company: visualization and performance. The enhancements made to this version are reflected in visualization capabilities such as geo-mapping features, as well as new scatter/bubble chart visualizations. Read More
Standard Benchmark on Hewlett-Packard ProLiant Servers
In August 2006, Microsoft conducted a Microsoft Dynamics AX 4.0 standard distribution benchmark to measure the performance and scalability characteristics of

helpdesk chart  Benchmark on Hewlett-Packard ProLiant Servers Standard Benchmark on Hewlett-Packard ProLiant Servers If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Microsoft is committed to providing you with technical information on how to better integrate Microsoft and SAP solutions, reduce complexity, and have a continued focus on TCO. The SAP certified Sales and Distribution three-tier standard application benchmark , using SQL Server Read More
Data Management and Business Performance: Part 1-Data
Research for one of my projects led me to ask both software vendors and customers about the factors most important to software users in the selection of a

helpdesk chart  Management and Business Performance: Part 1-Data Research for one of my projects led me to ask both software vendors and customers about the factors most important to software users in the selection of a business intelligence (BI) solution. Two topics resounded: the use of BI tools to improve data management and business performance management. Consumers are continuously looking for innovative ways to move, store, and improve the quality of their data as well as to ways to capture the most valuable Read More
Comparison Guide for Enterprise Phone Systems
This guide provides a chart that compares 22 enterprise phone systems, in categories such as product and buyer types, pricing, how to purchase the systems, and

helpdesk chart  Guide for Enterprise Phone Systems This guide provides a chart that compares 22 enterprise phone systems, in categories such as product and buyer types, pricing, how to purchase the systems, and partner ecosystems, and also gives information about the financials and founding year of each vendor. Read More
The Prescription to Buying an EMR Solution to Improve Patient Care and Staff Productivity
Purchasing an electronic medical record (EMR) system is a daunting task, as there are many software vendors who cater to this niche industry. That’s why it’s

helpdesk chart  Prescription to Buying an EMR Solution to Improve Patient Care and Staff Productivity Purchasing an electronic medical record (EMR) system is a daunting task, as there are many software vendors who cater to this niche industry. That’s why it’s essential for you to know what kind of functional requirements your practice or hospital will require to run your daily operational needs. You also need to forecast that whichever system you choose (whether on-demand or on-premise), the software will allow Read More
Use CMMS to Improve PdM Performance
Companies that have moved from a highly reactive environment to a more planned one notice significant improvement. A computer maintenance management system

helpdesk chart  CMMS to Improve PdM Performance Use CMMS to Improve PdM Performance Speaking with numerous maintenance professionals across multiple industries, invariably the conversation seems to center on how to create an optimal balance of proactive and reactive maintenance and how to get there. The discussions often come disguised in modern-day labels, such as lean, reliability-centered maintenance (RCM), and total productive maintenance (TPM). However, there's no mistaking the underlying issues: companies need Read More
Processing Complex Events (During These, oh well, Complex Times) - Part III
Part I of this blog series introduced the concept of complex event processing (CEP) and possible needs for CEP software applications. One such broad CEP

helpdesk chart  Complex Events (During These, oh well, Complex Times) - Part III Part I of this blog series introduced the concept of complex event processing (CEP ) and possible needs for CEP software applications. One such broad CEP platform, Progress Apama , has been offered by Progress Software Coporation after acquiring formerly independent Apama LTD in 2005. Part II then discussed Apama’s current state of affairs and its real-life deployments at companies outside its traditional stronghold of capital Read More
CRM: Big is Not Always the Best
Customer relationship management (CRM) solutions can range from simple contact managers (for a few hundred dollars) to multimillion-dollar enterprise

helpdesk chart  Big is Not Always the Best CRM: Big is Not Always the Best If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Now, because your sales, marketing, customer service and management departments have all the information they need, they're able to run with it. With Oncontact CRM, they can make quick, informed decisions every time they communicate with a prospect or customer. Source : Oncontact Software Resources Related to CRM: Big is Not Read More
FRx Poised to Permeate Many More General Ledgers Part Two: Market Impact
Since FRx already has integrations built to over forty leading general ledgers (and now a scalable tool kit available to accommodate virtually all others), the

helpdesk chart  Poised to Permeate Many More General Ledgers Part Two: Market Impact Event Summary FRx Software ( www.frxsoftware.com ) is a prominent provider of financial analytic applications to mid-market and corporate businesses. FRx has largely remained on its established track after being acquired first by one of its erstwhile greatest partners (former Great Plains Software ) in 2000, and particularly after its new owner subsequently ended up under Microsoft 's roof in 2001 (see Microsoft And Great Plains - A Fr Read More
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