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Are ERP Consolidators (
Even in such a volatile stock market and under investor/regulatory scrutiny, going public as a means of getting some capital investment is still an option

helpdesk flow  to supporting a sophisticated helpdesk system, Consona continuously invests in the people and tools required to deliver superior customer care. Another related tenet here is the product quality over the next new thing attitude. Namely, while technology is important, it long ago became clear to Consona that building trendy new features in the latest & greatest technology is not necessarily the way to add value to customers' business. It costs everyone a lot of money, while product quality and functional Read More...

Quote-to-order: One Big, Lean Machine Adds High Tech to Its Mix
BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order focus. Although there are other

helpdesk flow  to track and monitor helpdesk case load, including causes, volume and frequency of issues, and patterns and trends over time, to ensure continuous improvement Additionally, the July 2008 press release states that BigMachines has also created a new Customer Success Management team. Customer Success Managers are responsible for proactive communication to customers, sharing best practices, and ensuring that BigMachines['] customers achieve full adoption and value. Given that the above traits are not Read More...
HCIMS - Clinical Information System RFI/RFP Template
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Documents related to » helpdesk flow


Who Alleges The PRM Market Consolidation?
Many surveys have purported that there are twice as many manufacturers that cannot integrate their ordering systems with those of their partners and

helpdesk flow  after-sale services and support, helpdesk functions, and both use the portal model for displaying information, as most links with users are through a web-browser or a thin client extranet setup. Organizations that sell their products/services through complex networks of partners (e.g., dealers, affiliates, VARs, resellers) are indeed leveraging Web-based solutions to better service and sell via these channel partners, owing to the increased technophobia and aversion to the IT going downstream the Read More...
Case Study: Widex
Widex Canada, a manufacturer and distributor of high-end hearing aids, wanted to automate its work flow@from sales order entry through shipping and delivery. It

helpdesk flow   Read More...
Managing Global Trade Flows
In global trade, the flow of information must support the tracking and management of the goods to enable the secure and compliant entry and exit to and from

helpdesk flow  Global Trade Flows Global Trade Flows There are a multitude of complex interactions between the global trade flows within a secure supply chain. Namely, across the few dozens pertinent processes, global trade requires managing the flow of goods, funds, and information. That is to say, the flow of information must support the tracking and management of the goods to enable the secure and compliant entry and exit to and from countries for the correct funds to flow to eligible business and trading Read More...
Dassault Systèmes Introduces EXALEAD OneCall for Astute Customer Interactions
There is certainly no dearth of software packages for multichannel customer service and helpdesk. Think of Oracle’s vast offering (based on the acquisitions of

helpdesk flow  multichannel customer service and helpdesk. Think of Oracle ’s vast offering (based on the acquisitions of Siebel , RightNow , InQuira , and Endeca ), salesforce.com ’s Service Cloud , Pegasystems , KANA Software , Moxie Software , etc. As consumers become ever more informed about the purchasing options available to them, the volume and complexity of questions are increasing. These questions can also come from multiple channels, and the data to help answer them can be found via many different systems Read More...
CorrigoNet™ and CorrigoConnect™
CorrigoNet is a web and wireless enterprise work order and service management application that coordinates a real-time flow of informatoin between customers,

helpdesk flow  and CorrigoConnect™ CorrigoNet is a web and wireless enterprise work order and service management application that coordinates a real-time flow of informatoin between customers, service delivery staff, and management, regardless of communication platform. Up to fifteen add-on modules, addressing specific industry and business needs, can be added to the core product. Enterprise customers deploy Corrigo's applications on either an ASP or self-hosted model. CorrigoConnect, sold through Nextel Read More...
Line Design in Oracle Flow Manufacturing
You have convinced upper management that flow manufacturing will enable your company to leapfrog the competition. You have appointed a flow process leader, and

helpdesk flow  Design in Oracle Flow Manufacturing You have convinced upper management that flow manufacturing will enable your company to leapfrog the competition. You have appointed a flow process leader, and selected a line for your flow pilot. Now it’s time to physically perform your first line implementation. The big question is, what exactly do you need to do to make the transition from discrete to flow? Read More...
Innovative and Easy-to-use Online Ordering Systems Empower Walker Foods’ Employees and Customers
For many years, the various departments at Walker Foods worked independently of one another, which seriously impeded the flow of data throughout the enterprise.

helpdesk flow  and Easy-to-use Online Ordering Systems Empower Walker Foods’ Employees and Customers For many years, the various departments at Walker Foods worked independently of one another, which seriously impeded the flow of data throughout the enterprise. It was clear that an integrated system was in order, and after a few initial upgrades, the company decided on AppFinity’s WebCustomer overall online solution. Since its implementation, Walker Foods has increased order accuracy and significantly Read More...
Supporting the Lean Value Stream with Technology Solutions
In today’s manufacturing environment, suppliers and manufacturers alike need to be highly selective when choosing an enterprise resource planning vendor to

helpdesk flow  the Lean Value Stream with Technology Solutions Supporting the Lean Value Stream with Technology Solutions If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. The solution supports lean processes and offers pre-configured templates to deliver a low total cost of ownership and enable a very fast implementation, making it ideal for both mid-sized companies and large global enterprises. Source : Infor Resources Related to Read More...
Case Study: Cruzeiro Esporte Clube
Formerly just a soccer team but now a large company, Brazil-based Cruzeiro Esporte Clube needed effective administrative management. Cruziero had to choose a

helpdesk flow  Study: Cruzeiro Esporte Clube Formerly just a soccer team but now a large company, Brazil-based Cruzeiro Esporte Clube needed effective administrative management. Cruziero had to choose a new system that would be able to integrate with its legacy systems. The results of the successful integration include business intelligence capabilities that allow a flow of information between the team and the board of director—and a reduction of costs. Learn more. Read More...
Candle Releases New Command Center App for IBM MQSI 2
IBM has announced a four-year, $200 million investment to attempt to make it more cost effective and easier for companies to manage data on IBM S/390 enterprise

helpdesk flow  Releases New Command Center App for IBM MQSI 2 Candle Releases New Command Center App for IBM MQSI 2 M. Reed - October 11, 2000 Event Summary Candle Corporation, an independent software company specializing in fast, flexible e-business solutions, today announced the release of Candle Command Center (CCC) for MQSeries Integrator (MQSI) V2, IBM's messaging technology for enterprise application integration. The new solution helps eliminate system downtime and increase productivity for MQSI by tracking Read More...
Is ROI King In Evaluating IT Investments? Part 1. Should We Make the Investment?
IT managers should recognize that cash flow measurements are being increasingly used to evaluate IT investments, even though initial estimates of cash flows

helpdesk flow  ROI King In Evaluating IT Investments? Part 1. Should We Make the Investment? Introduction Companies have retrenched from their previously typical IT investment pattern. Behind the change is an increasing reliance on financial measures to justify IT investment. IT investments are not well suited to traditional financial analysis. Nevertheless, IT managers should recognize that cash flow measurements are being increasingly used to evaluate IT investments. Initial estimates of cash flows from IT projects Read More...
PeopleSoft Gathers Manufacturing and SCM Wherewithal Part Four: Challenges and User Recommendations
PeopleSoft manufacturing customers and J.D. Edwards customers in service industries should assess the vendor's product plans given these customers might benefit

helpdesk flow  Gathers Manufacturing and SCM Wherewithal Part Four: Challenges and User Recommendations Challenges This article analyzes whether an array of recent PeopleSoft , Inc. (NASDAQ: PSFT), moves will finally and lastingly establish it as a serious contender in the manufacturing enterprise resource planning (ERP) and supply chain management (SCM) space. These moves are discussed in detail in Part One of this note. In a nutshell, we have been looking positively at PeopleSoft's mega acquisition of J.D. Read More...
BP Logix, Inc
BP Logix unites IT and business users enabling them to deploy sophisticated, form-based workflow driven enterprise apps in a fraction of the time and cost of

helpdesk flow  bpm software,business process automation,business process flow,business process management,business process management software,business process management systems,business process software,business process workflow,business workflow,document management software,document management systems,document management workflow,document workflow,process management,workflow approval,workflow automation,workflow automation software,workflow engine,workflow management,workflow management software,workflow process,workflow software,workflow system Read More...

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