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Are ERP Consolidators (
Even in such a volatile stock market and under investor/regulatory scrutiny, going public as a means of getting some capital investment is still an option

helpdesk flow  to supporting a sophisticated helpdesk system, Consona continuously invests in the people and tools required to deliver superior customer care. Another related tenet here is the product quality over the next new thing attitude. Namely, while technology is important, it long ago became clear to Consona that building trendy new features in the latest & greatest technology is not necessarily the way to add value to customers' business. It costs everyone a lot of money, while product quality and functional Read More

Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » helpdesk flow


Quote-to-order: One Big, Lean Machine Adds High Tech to Its Mix
BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order focus. Although there are other

helpdesk flow  to track and monitor helpdesk case load, including causes, volume and frequency of issues, and patterns and trends over time, to ensure continuous improvement Additionally, the July 2008 press release states that BigMachines has also created a new Customer Success Management team. Customer Success Managers are responsible for proactive communication to customers, sharing best practices, and ensuring that BigMachines['] customers achieve full adoption and value. Given that the above traits are not Read More
Who Alleges The PRM Market Consolidation?
Many surveys have purported that there are twice as many manufacturers that cannot integrate their ordering systems with those of their partners and

helpdesk flow  after-sale services and support, helpdesk functions, and both use the portal model for displaying information, as most links with users are through a web-browser or a thin client extranet setup. Organizations that sell their products/services through complex networks of partners (e.g., dealers, affiliates, VARs, resellers) are indeed leveraging Web-based solutions to better service and sell via these channel partners, owing to the increased technophobia and aversion to the IT going downstream the Read More
How to Avoid Becoming Another CMMS Implementation Failure Statistic
Anywhere from 40 to 80 percent of CMMS implementations fail to meet expectations. However, by evaluating the company's business process flow, having proper

helpdesk flow  to Avoid Becoming Another CMMS Implementation Failure Statistic Introduction Most of you are probably growing a little weary of reading articles about the high incidents of computerized maintenance management system (CMMS) implementation failures. It's scary when you think that anywhere from 40 to 80 percent (depending on who you believe) of these implementations wind up not meeting expectations. So what's the problem? You may be surprised to learn that the problem often starts long before the Read More
Looking for a Better Way
Accounting firm Fox and Fiorino P.A. knew there had to be a better way to take care of billing. With most of its billing being entered manually, no real-time

helpdesk flow   Read More
PeopleSoft Gathers Manufacturing and SCM Wherewithal Part Four: Challenges and User Recommendations
PeopleSoft manufacturing customers and J.D. Edwards customers in service industries should assess the vendor's product plans given these customers might benefit

helpdesk flow  Gathers Manufacturing and SCM Wherewithal Part Four: Challenges and User Recommendations Challenges This article analyzes whether an array of recent PeopleSoft , Inc. (NASDAQ: PSFT), moves will finally and lastingly establish it as a serious contender in the manufacturing enterprise resource planning (ERP) and supply chain management (SCM) space. These moves are discussed in detail in Part One of this note. In a nutshell, we have been looking positively at PeopleSoft's mega acquisition of J.D. Read More
Onboarding Best Practices
Transactional onboarding aims to achieve value by optimizing, perfecting, and controlling specific tasks in the employee onboarding process. Tasks that help

helpdesk flow  Best Practices Transactional onboarding aims to achieve value by optimizing, perfecting, and controlling specific tasks in the employee onboarding process. Tasks that help meet these objectives fall into three categories: automating paperwork and forms, automating the flow of data, and ensuring compliance. Learn more about these tasks, their processes, and how an automated onboarding system can help you manage your recruitment process. Read More
Web-Based Account Receivable Management Application for Electronic Invoice Payment Presentment (EIPP)
Adopting on-line payment systems can help businesses improve cash flow and save time and money. Inovium’s integrated, web-based account receivable management

helpdesk flow  Based Account Receivable Management Application for Electronic Invoice Payment Presentment (EIPP) Adopting on-line payment systems can help businesses improve cash flow and save time and money. Inovium’s integrated, web-based account receivable management application for electronic invoice payment presentment is one such system. Read More
Case Study: Widex
Widex Canada, a manufacturer and distributor of high-end hearing aids, wanted to automate its work flow@from sales order entry through shipping and delivery. It

helpdesk flow   Read More
ERP Traceability: Beyond the Hype
Tracing the flow of lots and components used in manufacturing operations is vital to industries that must comply with strict quality mandates and governmental

helpdesk flow  Traceability: Beyond the Hype Tracing the flow of lots and components used in manufacturing operations is vital to industries that must comply with strict quality mandates and governmental regulations. Comprehensive enterprise resource planning (ERP) solutions offer value when they are specifically geared to high-precision manufacturers. Know the ERP traceability features needed to continuously improve quality and maintain compliance with mandates. Read More
APICS 2009 Webcast Session 3: Lean for Materials Managers
In the forthcoming 2009 APICS International Conference and Expo, many educational tracks will be covered by industry leaders, and lean is one of them. Since we

helpdesk flow  2009 Webcast Session 3: Lean for Materials Managers In the forthcoming 2009 APICS International Conference and Expo, many educational tracks will be covered by industry leaders, and lean is one of them. Since we are in a global economic crisis where every manufacturer, supplier, and producer is trying to reduce cost and minimize waste while increasing production or throughput, I am particularly interested in the “lean” educational track to hear what the experts are saying. Recently, I had the Read More
Performance Made Perfect: Optimize Materials Management and Logistics Operations
In this challenging economy, standards for materials flow are critical to thriving in the global automotive industry. Successful suppliers know how to meet

helpdesk flow  Made Perfect: Optimize Materials Management and Logistics Operations In this challenging economy, standards for materials flow are critical to thriving in the global automotive industry. Successful suppliers know how to meet Materials Management Operations Guideline/Logistics Evaluation (MMOG/LE) standards. MMOG/LE is a self-assessment for material and logistics control used to evaluate production, parts and service, and more. Learn how it can help you succeed in the automotive market. BEGINLYX� Read More
Amber Road
Amber Road, headquartered in New Jersey, is a provider of global trade management (GTM) software for importers, exporters, and third-party logistics service

helpdesk flow  Road Amber Road, headquartered in New Jersey, is a provider of global trade management (GTM) software for importers, exporters, and third-party logistics service providers. Amber Road GTM solutions automate import and export processes to enable goods to flow unimpeded across international borders in the most efficient, compliant, and profitable way. These solutions use a combination of enterprise-class software, intelligent trade content, and a global trade network that connects supply chain Read More
Line Design in Oracle Flow Manufacturing
You have convinced upper management that flow manufacturing will enable your company to leapfrog the competition. You have appointed a flow process leader, and

helpdesk flow  Design in Oracle Flow Manufacturing You have convinced upper management that flow manufacturing will enable your company to leapfrog the competition. You have appointed a flow process leader, and selected a line for your flow pilot. Now it’s time to physically perform your first line implementation. The big question is, what exactly do you need to do to make the transition from discrete to flow? Read More
Data Center Projects: System Planning
System planning is the Achilles’ heel of a data center physical infrastructure project. Planning mistakes can propagate through later deployment phases

helpdesk flow  Center Projects: System Planning System planning is the Achilles’ heel of a data center physical infrastructure project. Planning mistakes can propagate through later deployment phases, resulting in delays, cost overruns, wasted time, and a compromised system. These troubles can be eliminated by viewing system planning as a data flow model, with sequenced tasks that progressively transform and refine data from initial concept to final design. Learn more. Read More

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