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Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

helpdesk flowchart  Itil Guide | Itil Helpdesk | Itil Implementation | Itil Information | Itil Infrastructure | Itil IT Service Management | Itil Itsm | Itil Library | Itil Management | Itil Management Release | Itil Management Toolkit | Itil Methodologies | Itil Methodology | Itil Model | Itil Organization | Itil Overview | Itil Presentation | Itil Problem Management | Itil Problem Management Software | Itil Process | Itil Process Implementation | Itil Process Map | Itil Process Software | Itil Processes | Itil Product | Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » helpdesk flowchart


Call Center Protocols: Getting Problems Solved!
Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving

helpdesk flowchart  status. However, the on-call helpdesk manager had to be notified immediately, and he would personally assign the appropriate technician to resolve the problem ASAP. Severity 4 • how-to questions This ticket could take up to a couple of days to resolve, as it was not a top priority. Usually, the graveyard shift CSAs handled the non-pressing issues when they had downtime. It should always be remembered that the call center environment involves more than just systems and protocols; it also involves the Read More...
SSA GT Beefs Up BPCS V8 Through Partnerships' Spree
With a flurry of alliance making activities, SSA GT is executing a strategy to save the company from oblivion by extending the value proposition to existing

helpdesk flowchart  Agreements (SLAs). BPCS CRM Helpdesk - an enterprise-wide incident (call) management system that enables IT groups to assist internal staff with their requests and schedules and coordinates training courses for internal staff and maintains profiles on skill levels. OEM Agreement With Digital Union SOctober 29, SSA GT and Digital Union , a UK-based e-business solutions provider for small to medium-sized enterprises, announced an OEM agreement that allows SSA GT to offer its clients BPCS eProcurement , Read More...
Earthlink Leads the Way in DSL Security
DSL providers speed up their customers' Internet access, however, at the same time they also expose these customers to enormous security risk. Earthlink has

helpdesk flowchart  put their well-known customer helpdesk technicians to the test. We expect to see a lot of other ISPs follow suit and team up with some of the other personal firewall vendors. Various other personal firewalls on the market include: Black ICE Defender, Netscreen-10, SonicWall 10, Zone Alarm, Comsocks, and CyberArmor. Read More...
A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for

helpdesk flowchart  sales, marketing, customer service, helpdesk, field service, and web site design; and it is a way to interface with partners. However, part of the problem is that this spans an enormous amount of resources and responsibility. Since most organizations are structured by function and basically compete for limited resources, each function has a different view of performance, and of CRM for that matter. Therefore, CRM installs have historically involved functional deployments and there has been some success Read More...
Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

helpdesk flowchart  equipment | call center helpdesk | call center inbound | call center industry | call center learning solutions | call center management | call center management solution | call center monitoring | call center operator | call center outbound | call center outsourcing | call center performance | call center phone solutions | call center products | call center recording solutions | call center report | call center representative | call center software solution | call center solution | call center solutions Read More...
Quote-to-order: A Newcomer Causes a Stir in the Market
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded by BigMachines, whereas some

helpdesk flowchart  resources, telecommunications infrastructure, and helpdesk systems across multiple office locations to support its growing global customer base. In addition, BigMachines expanded its partnerships with other technology and service providers to include ATG , Xactly Corporation , and Right90 . Recently, the company acquired its first joint customers through Right90 and Xactly. For Right90, data coming from BigMachines quotes and orders is integrated to Right90's forecasting solution at both the quote and Read More...
Leveraging Technology to Maintain a Competitive Edge During Tough Economic Times -- A Panel Discussion Analyzed Part Two: Business Process Modeling
Business processes must be enabled across the artificial boundaries of disparate applications that must work together to support these business processes. To

helpdesk flowchart  Technology to Maintain a Competitive Edge During Tough Economic Times -- A Panel Discussion Analyzed Part Two: Business Process Modeling Introduction At the IFS Executive Forum , which took place on March 29 and 30 in Orlando, Florida (US), leading research analysts and industry experts discussed how companies can still leverage technology to maintain their competitive edge, even during tough economic times. The event was held in conjunction with IFS World Conference 2004 , and it included six Read More...
Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

helpdesk flowchart  , Employee Self Service Helpdesk , Employee Self Service Training , Employee Self Service Shortcut , Employee Self Service Module , Employee Self Service Responsibility , Employee Self Service Portal , Web Based Employee Self Service , Employee Self Service Component , Accessing Employee Self Service , Free Employee Self Service , Access Employee Self Service , Banner Employee Self Service , Best Net Employee Self Service , Limited Brands Employee Self Service , Sharepoint Employee Self Service Benefits Read More...
5 Best Practices for Managing Security on Mobile Devices
As smartphones and tablet computing devices get their foot in the enterprise door, companies are finding themselves at a much higher risk of data breach and

helpdesk flowchart  mobile device management,mobile device security,mobile computing devices,mobile device protection,wireless security best practices,mobile security,security best practices,helpdesk best practices,mobile management,manage mobile devices,mobile device management software,mobile security android,mobile networks,mobile devices security,mobile device management solution Read More...
Spencer Technologies Selects IFS Metrix Service Management
Adding to its ongoing array of wins in the realm of filed service management (FSM), IFS recently announced that Spencer Technologies, a provider of network

helpdesk flowchart  staging/integrations, telephony support, helpdesk, and project management. Given the company’s significant number of technicians working at customer sites, and the demanding nature of its multisite retail and food service customers, moving to a best-of-breed FSM solution made sense. Reportedly, IFS Metrix won this deal over Astea International . Spencer Technologies believes that this FSM investment will help it on following two levels: The IFS Mobile platform should help its technicians Read More...
The Development Process Made Easy
Life cycle development can be a complicated and intimidating process for many organizations. Are you struggling to adapt the development process successfully

helpdesk flowchart  Development Process Made Easy The Development Process Made Easy If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader.   Integrated change management simplifies your development process . Features include: baselining, automatic history tracking, attribute history tracking and capabilities rollback to previous versions. Source : Goda Software Resources Related to Software Development : Software Development Process (Wikipedia) The Read More...
The Wizardry of Business Process Management - Part 1
The business process management (BPM) market is sizzling hot, with Gartner Dataquest estimating its compound annual growth rate (CAGR) at 13 percent in 2009. In

helpdesk flowchart  Wizardry of Business Process Management - Part 1 The business process management (BPM ) market is sizzling hot, with Gartner Dataquest estimating its compound annual growth rate (CAGR) at 13 percent in 2009. In fact, almost all leading BPM vendors have been buzzing about their unprecedented growth and profitability, especially amidst the ongoing economic drought. It is truly difficult to argue against the need for companies from all walks of life to improve their business processes. Doing better, Read More...
The Wizardry of Business Process Management - Part 2
Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts-and-parcels, and the software category’s

helpdesk flowchart  Wizardry of Business Process Management - Part 2 Part 1 of this blog series provided a lengthy discussion  about business process management’s (BPM 's) necessary parts-and-parcels, and the software category’s value proposition.  At the end of that post, I mentioned my recent attendance of a witty presentation that attempted to explain the essence of BPM via a bit of humor and the metaphor of the classic “Wizard of Oz” movie. Namely, on March 23, 2009, Alan Trefler, Pegasystems’ founder Read More...
Who Alleges The PRM Market Consolidation?
Many surveys have purported that there are twice as many manufacturers that cannot integrate their ordering systems with those of their partners and

helpdesk flowchart  after-sale services and support, helpdesk functions, and both use the portal model for displaying information, as most links with users are through a web-browser or a thin client extranet setup. Organizations that sell their products/services through complex networks of partners (e.g., dealers, affiliates, VARs, resellers) are indeed leveraging Web-based solutions to better service and sell via these channel partners, owing to the increased technophobia and aversion to the IT going downstream the Read More...

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