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Software Functionality Revealed in Detail
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 helpdesk flowchart


Quote-to-order: One Big, Lean Machine Adds High Tech to Its Mix
BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order focus. Although there are other

helpdesk flowchart  access for customers a helpdesk with new voice over Internet protocol (VoIP) system integrated with a CRM system to ensure that BigMachines' support agents have relevant customer information at their fingertips a customer knowledge base to provide access to a comprehensive solutions database online, 24/7, 365 days a year online customer collaboration tools to share ideas within the customer community and directly with BigMachines staff dashboards and metrics-reporting tools to track and monitor helpdesk

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » helpdesk flowchart

Quote-to-order: A Newcomer Causes a Stir in the Market


A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded by BigMachines, whereas some traditional vendors that once defined the product configuration space in the 1990s have since left the market.

helpdesk flowchart  resources, telecommunications infrastructure, and helpdesk systems across multiple office locations to support its growing global customer base. In addition, BigMachines expanded its partnerships with other technology and service providers to include ATG , Xactly Corporation , and Right90 . Recently, the company acquired its first joint customers through Right90 and Xactly. For Right90, data coming from BigMachines quotes and orders is integrated to Right90's forecasting solution at both the quote and Read More

Are ERP Consolidators ("Assemblers") Really Running Out of Steam ("VC Dough")?


Even in such a volatile stock market and under investor/regulatory scrutiny, going public as a means of getting some capital investment is still an option -- the most recent examples being Deltek and NetSuite. On the established public vendor side, CDC Software, Epicor Software, Lawson Software and Oracle (if not even SAP too) would be examples of mostly unrelentingly acquisitive vendors in the

helpdesk flowchart  to supporting a sophisticated helpdesk system, Consona continuously invests in the people and tools required to deliver superior customer care. Another related tenet here is the product quality over the next new thing attitude. Namely, while technology is important, it long ago became clear to Consona that building trendy new features in the latest & greatest technology is not necessarily the way to add value to customers' business. It costs everyone a lot of money, while product quality and functional Read More

TIE Catalog Manager


TIE Catalog Manager offers a set of implementation services that enable companies to organize, prepare, and manage item information for use with the UCCnet registry, its members and trading partners throughout the global retail supply and demand chain.  

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Leveraging Technology to Maintain a Competitive Edge During Tough Economic Times -- A Panel Discussion Analyzed Part Two: Business Process Modeling


Business processes must be enabled across the artificial boundaries of disparate applications that must work together to support these business processes. To that end, business process management (BPM) could assist in compliance issues, can reduce training requirements, and increase the overall efficiency of a business.

helpdesk flowchart  Technology to Maintain a Competitive Edge During Tough Economic Times -- A Panel Discussion Analyzed Part Two: Business Process Modeling Introduction At the IFS Executive Forum , which took place on March 29 and 30 in Orlando, Florida (US), leading research analysts and industry experts discussed how companies can still leverage technology to maintain their competitive edge, even during tough economic times. The event was held in conjunction with IFS World Conference 2004 , and it included six Read More

Smart Enterprise Single Sign-on (ESSO)


The increasing number of passwords actually decrease productivity and present a security risk when people get frustrated and write their passwords on a sticky note. This means the application of a single sign-on (SSO) solution provides greater security and improved user-friendliness and productivity. Learn how to increase the security and usability of existing and alternative authentication methods, and how the requirements for user authentication can be realized efficiently and at low cost.

helpdesk flowchart  the user and the helpdesk at the same time. 2.2. The Password Dilemma Combining a username with a password (single-factor authentication) is still the most common method of user authentication for businesses. Although it is no longer suitable to withstand the sophisticated attacks from external hackers nor to fulfill the stringent security requirements for sensitive company data - many businesses are reluctant to give up this seemingly simple authentication method in favor of a more powerful and Read More

IT Project Management Tools: MS Project and Its Alternatives (Part 1)


In a previous blog post, I wrote about the Project Manager’s role and some of the constraints that affect the daily life of a PM, namely: scope, time, and cost. This post will focus on some of the tools a PM uses on a day-to-day basis (and why), and some of the limiting factors that these tools present. In order to understand the use of PM tools it is essential to have an understanding of the PM’s

helpdesk flowchart  Project Management Tools: MS Project and Its Alternatives (Part 1) In a previous blog post , I wrote about the Project Manager’s role and some of the constraints that affect the daily life of a PM, namely: scope, time, and cost. This post will focus on some of the tools a PM uses on a day-to-day basis (and why), and some of the limiting factors that these tools present. In order to understand the use of PM tools it is essential to have an understanding of the PM’s role in the area of software Read More

Network Associates RePositions Itself as a Security E-Village


With a new organizational strategy, Network Associates hopes to retain and recruit savvy security engineers and leverage the hot IT security market for outside funding and a type of web-based CIO Helpdesk.

helpdesk flowchart  integration of its MagicSolutions HelpDesk product, Network Associates will market www.mycio.com as an on-line web-based enterprise solution center empowering IT decision makers to resolve TCO and ROI security challenges via security technology selections from Network Associates . Read More

Network Associates Hopes to Rekindle the Flame


Though the security market has been exploding, Network Associates, Inc. (NAI) will likely post a loss for FY'99. However, don't expect the security monolith to be down for the count. Year 2000 will be a better year. The momentum of the market will add enough spark to NAI's new corporate strategy to ignite a profitability flame and help it regain its stance.

helpdesk flowchart  has wrapped its MagicSolutions helpdesk product around its new portal, MyCio.Com in hopes to spark some interest through a new front door. Source: NAI MyCio.com is being marketed as your virtual Chief Internet Officer with the strategy that whatever your information technology problem is, NAI can point you to an appropriate solution. Since high-level technology decisions typically are made by CIOs, and CIOs are becoming more visible in Fortune500 organizations, this is clearly a timely approach, and one Read More

How to Make Virtualized iSCSI SANs Work for You


Enterprises of all sizes are building flexible storage infrastructures by using iSCSI and virtualization technologies that let them allocate and shift storage area network (SAN) resources dynamically in response to the demands of their virtualized server environments. Find out how a virtualized infrastructure with virtualization technologies can help you achieve an IT infrastructure that is simple to manage and scale.

helpdesk flowchart  time accounting, source control, helpdesk applications, data creation and management tools, and internal back office processing. VMware's VMotion and High Availability (HA) features are actively used for workload balancing, proac- tive maintenance, and increased application availability. VIRTUALIZED STORAGE The storage backbone of the VMware infrastructure is an EqualLogic virtualized iSCSI SAN, connected with the ESX Server environment over a fully redundant gigabit Ethernet fabric. Comprised of 5 Read More

9 Critical Characteristics to Demand from Your Timesheet Vendor


If you’ve outgrown your paper-based timesheet system, or if you have multiple time collection systems, it gets hard to understand project costs, figure out what people are working on, and send error-free bills to your customers. That’s why you need to be sure you’ll be immune to the most common problems people experience when buying a timesheet collection automation system.

helpdesk flowchart  published in your automated helpdesk tool? Is your support staff part of the sales team? In what time can you guarantee me responses? Can I talk to 3 recent customers that are happy with your support? What is your average response time? What did your most recent support poll turn up as the overall satisfaction level for your supported customers? Do you even do such polling? What percentage of your customers renew their maintenance contracts each year?” How We Do It - We have both automated support with Read More

Six Sigma for IT Service Level Management


Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing IT service quality. This research, which was targeted primarily at enterprises, showed that 65 percent of those surveyed acknowledge the relevance of Six Sigma for IT-based service management. While many IT organizations have yet to adopt Six Sigma for service management, 80 percent stated that they have plans to do so. This research suggests there is a growing interest in Six Sigma.

helpdesk flowchart  Itil Guide | Itil Helpdesk | Itil Implementation | Itil Information | Itil Infrastructure | Itil IT Service Management | Itil Itsm | Itil Library | Itil Management | Itil Management Release | Itil Management Toolkit | Itil Methodologies | Itil Methodology | Itil Model | Itil Organization | Itil Overview | Itil Presentation | Itil Problem Management | Itil Problem Management Software | Itil Process | Itil Process Implementation | Itil Process Map | Itil Process Software | Itil Processes | Itil Product | Read More

5 Best Practices for Managing Security on Mobile Devices


As smartphones and tablet computing devices get their foot in the enterprise door, companies are finding themselves at a much higher risk of data breach and loss. In order to mitigate this risk, Focus Experts Amy Babinchak, Martyn Davies, Bob Egan, Rasib Hassan Khan, Josh Lipton, and Ken Wineberg offer their top 6 best practices for managing security on mobile devices.

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Employee and Manager Self-Service: A Virtual Chameleon in the Workplace


In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units while blending seamlessly with existing systems. This white paper provides insight into how ESS

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Your Guide to Enterprise Software Selection: Part One


Enterprise software selection is a risky undertaking for any organization. Find out how you can reduce the risk with a best-practice approach to assessment, evaluation, and selection—and learn how to reduce the time and cost involved in choosing the right solution.

helpdesk flowchart  Guide to Enterprise Software Selection: Part One IT acquisition and purchasing decisions are often conducted in an atmosphere of unmet expectations, internal political agendas, vendor promises, and brand name hype. Decisions are driven by executive mandate, rule-of-thumb, or insufficient analyses based on rudimentary spreadsheet comparisons. This is a sure recipe for failure, as demonstrated by the horror stories published continually in trade magazines and the press. We'll describe a best-practice Read More