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 helpdesk market reports


Quote-to-order: A Newcomer Causes a Stir in the Market
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded by BigMachines, whereas some

helpdesk market reports  resources, telecommunications infrastructure, and helpdesk systems across multiple office locations to support its growing global customer base. In addition, BigMachines expanded its partnerships with other technology and service providers to include ATG , Xactly Corporation , and Right90 . Recently, the company acquired its first joint customers through Right90 and Xactly. For Right90, data coming from BigMachines quotes and orders is integrated to Right90's forecasting solution at both the quote and

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Enterprise Marketing Management (EMM)

The Enterprise Marketing Management (EMM) Knowledge Base research helps determine support levels of various systems that help companies market their services or products effectively and efficiently. EMM tools help manage strategic planning and marketing resources (sometimes referred to as marketing resource management or MRM). This KB also covers rule-based techniques, pattern recognition, and other profiling features.  

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Documents related to » helpdesk market reports

i2 Paints Broad Strokes at eDay


i2 receives a great deal of criticism for delivering less than it sells, but remains the one SCM vendor most capable to realize its vision.

helpdesk market reports  from implementation consultants and helpdesk support personnel. Most vendors have committees that review current applications, bug reports, market trends, customer requests, etc., and decide which features to include and which new applications to pursue. As talented as the people in these groups may be, the ideas that reach development are nevertheless many times removed from the point where the applications will be used - the real world. User Recommendations Marketing people are adept at taking Read More

On-demand ERP in the Enterprise: A Practical CIO Guide to Implementation


Discover a framework for crafting a software-as-a-service (SaaS) strategy in your company. Examine key concerns such as data integrity, maintaining compliance, and ensuring proper process management, as well as approaches to help maximize your return on investment (ROI). A SaaS solution for your enterprise resource planning (ERP) or accounting system might be your ticket to improved business and application performance.

helpdesk market reports  performance, customer service and helpdesk access and response times, and visibility into upgrade schedules, performance metrics, incident handling and root cause analysis. Compliance processes. As CIO, you remain accountable for governance of any changes to business processes throughout the application lifecycle. You’ll need to: Map out your expectations for sandbox development and testing, documentation, user acceptance, authentication and access permissions. Determine the audit trails you require Read More

Encompix--Thriving on Encompassing Complexity Part One: Event Summary


If Encompix has for any reason deliberately maintained its ETO-oriented (engineer-to-order) enterprise resource planning system as one of the best-kept secrets in the complex manufacturing mid-market, it has certainly succeeded so far. However, given a certain number of viable solutions from more renowned and visible (even if not that focused) vendors, the company will have to spread the word much more aggressively from now on.

helpdesk market reports  the distributed project management, helpdesk, and e-business, updated attendees on new third-party add-on functionality. The conference also included five separate special interest groups covering the major product areas with time set aside for users to share ideas. Hence, Encompix continues to add new functionality to address the needs of ETO and project-based companies, whereby the customers play a big part in the development process. Many enhancements are a direct result of their input, while most Read More

SSA GT Beefs Up BPCS V8 Through Partnerships' Spree


With a flurry of alliance making activities, SSA GT is executing a strategy to save the company from oblivion by extending the value proposition to existing customer base. SSA GT seemingly intends to achieve its all-round product portfolio and implementation approach through in-depth strategic partnerships with specialized application providers. There are significant differences however between SSA GT's and other vendors (for example, Baan's or Ross Systems') comeback approaches.

helpdesk market reports  Agreements (SLAs). BPCS CRM Helpdesk - an enterprise-wide incident (call) management system that enables IT groups to assist internal staff with their requests and schedules and coordinates training courses for internal staff and maintains profiles on skill levels. OEM Agreement With Digital Union SOctober 29, SSA GT and Digital Union , a UK-based e-business solutions provider for small to medium-sized enterprises, announced an OEM agreement that allows SSA GT to offer its clients BPCS eProcurement , Read More

Mid-Market Analytics in North America: Transforming Data into Insight


This Aberdeen Sector Insight explores the impact of business analytics in the mid-market. The research shows that Best-in-Class companies are leveraging analytics to gather the right data to create actionable insight, and deliver timely results to their key decision makers. Additionally, while many mid-market companies struggle with complexity in their data environments, the research shows that an analytical solution to exploit this data need not be complex or technically overwhelming.

helpdesk market reports  big data, predictive analytics, real-time analytics, embedded analytics, business analytics, predictive software, mid-market analytics Read More

The ERP Market 2001 And Beyond - Part 3: Rating The Vendors


We generally believe that, in the long run, market winners will be those vendors with an established large customer base and with huge financial and human resources that would make them more responsive to any future challenges such as sudden market trends and/or technology paradigm shifts.

helpdesk market reports  ERP Market 2001 And Beyond - Part 3: Rating The Vendors The ERP Market 2001 And Beyond Part 3: Rating The Vendors P.J. Jakovljevic - October 9, 2001 Executive Summary  Enterprise resource planning (ERP) integrated software solutions have become synonymous with competitiveness, particularly throughout the 1990's. ERP systems replace islands of information with a single, packaged software solution that integrates all traditional enterprise management functions (transactions) like financials, human Read More

TEC's BI State of the Market Report


You'll find all this and much more in TEC's new BI state of the market report.

helpdesk market reports  s BI State of the Market Report Would you like to learn more about business intelligence (BI) 2.0, and how it can help you make better business decisions? Get the skinny on mashups—and why they are becoming such a popular and powerful BI tool. You'll find all this—and much more—in TEC's new BI State of the Market Report . In this informative report on what's new and hot in BI, you'll also find BI case studies expert analysis of BI trends a look at how to successfully market online what to look Read More

Market Impact of Lawson-Intentia Merger


The Lawson and Intentia merger might create a much-needed, strong statement for the market, and provide the mid-market with more options. It may also decrease the negative momentum both companies have experienced in the frenzied and rapidly consolidating enterprise applications market.

helpdesk market reports  Impact of Lawson-Intentia Merger Market Impact While we do not indulge in speculating who is likely to merge with whom in the highly tectonic enterprise applications market, we have to admit that the merger of Lawson Software , Inc . (NASDAQ: LWSN) with Intentia International AB (XSSE: INT B) had not crossed our mind before it actually happened. (For details on the merger announcement, see New Lawson Software's Transatlantic Extended-ERP Intentions ). The move was quite a surprise, since both Lawso Read More

ERP Systems Market Primer


Though most companies know about the benefits of enterprise resource planning (ERP), many lack awareness about how to evaluate products or when the time is right to upgrade change solutions. Moreover, they may not be up to date with the latest ERP features, market trends, and other essential information. Focus’s ERP System Market Primer offers necessary background knowledge on ERP to potential buyers and sales executives.

helpdesk market reports  Systems Market Primer Though most companies know about the benefits of enterprise resource planning (ERP), many lack awareness about how to evaluate products or when the time is right to upgrade change solutions. Moreover, they may not be up to date with the latest ERP features, market trends, and other essential information. Focus’s ERP System Market Primer offers necessary background knowledge on ERP to potential buyers and sales executives. Read More

Fine-tuning the Supply Chain for Market Expansion


Staying competitive in today’s dynamic business environment is challenging for any organization. As a middle-market company, market expansion might be the right move as you pursue new business opportunities. This whitepaper outlines key areas of supply chain operations, including processes and tools, that you can leverage to aid in your expansion.

helpdesk market reports  tuning the Supply Chain for Market Expansion Staying competitive in today’s dynamic business environment is challenging for any organization. As a middle-market company, market expansion might be the right move as you pursue new business opportunities. This whitepaper outlines key areas of supply chain operations, including processes and tools, that you can leverage to aid in your expansion. Read More

Mobile BI Market Landscape Report


BI applications aim to provide users with the technology, analytics, and user experience features needed to improve the organization’s decision-making process, and many providers now offer mobile BI software features. This report is intended to guide you through the evolution of a number of mobile BI applications as well as to provide you with an analysis of information gathered from both the mobile BI vendor and user communities in your exploration of the mobile BI marketplace.

helpdesk market reports  BI Market Landscape Report BI applications aim to provide users with the technology, analytics, and user experience features needed to improve the organization’s decision-making process, and many providers now offer mobile BI software features. This report is intended to guide you through the evolution of a number of mobile BI applications as well as to provide you with an analysis of information gathered from both the mobile BI vendor and user communities in your exploration of the mobile BI Read More

Check Point Leads Firewall Market


With a workforce of 800+ employees, Check Point continues to see record revenues selling firewall and related information security solutions.

helpdesk market reports  Point Leads Firewall Market Check Point Leads Firewall Market L. Taylor - July 25, 2000 Vendor Genesis Israeli based Check Point Software Technologies, Ltd., headquartered on the outskirts of Tel Aviv, was founded in 1993. On June 28, 1996, Check Point launched its IPO on NASDAQ under ticker symbol CHKPF. On March 3, 1999, they changed their ticker symbol to CHKP. Check Point's founder, Chairman, President, and CEO, Gil Shwed developed his security skills while working in the intelligence unit of the Read More

Mobile BI Market Landscape Report


BI applications aim to provide users with the technology, analytics, and user experience features needed to improve the organization’s decision-making process, and many providers now offer mobile BI software features. This report is intended to guide you through the evolution of a number of mobile BI applications as well as to provide you with an analysis of information gathered from both the mobile BI vendor and user communities in your exploration of the mobile BI marketplace.

helpdesk market reports  BI Market Landscape Report BI applications aim to provide users with the technology, analytics, and user experience features needed to improve the organization’s decision-making process, and many providers now offer mobile BI software features. This report is intended to guide you through the evolution of a number of mobile BI applications as well as to provide you with an analysis of information gathered from both the mobile BI vendor and user communities in your exploration of the mobile BI Read More