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Quote-to-order: A Newcomer Causes a Stir in the Market
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded by BigMachines, whereas some

helpdesk market trend  resources, telecommunications infrastructure, and helpdesk systems across multiple office locations to support its growing global customer base. In addition, BigMachines expanded its partnerships with other technology and service providers to include ATG , Xactly Corporation , and Right90 . Recently, the company acquired its first joint customers through Right90 and Xactly. For Right90, data coming from BigMachines quotes and orders is integrated to Right90's forecasting solution at both the quote and Read More...
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Documents related to » helpdesk market trend


Network Associates RePositions Itself as a Security E-Village
With a new organizational strategy, Network Associates hopes to retain and recruit savvy security engineers and leverage the hot IT security market for outside

helpdesk market trend  integration of its MagicSolutions HelpDesk product, Network Associates will market www.mycio.com as an on-line web-based enterprise solution center empowering IT decision makers to resolve TCO and ROI security challenges via security technology selections from Network Associates . Read More...
What’s Up with xTuple-and Open Source ERP?
You may be wondering how the open-source ERP vendor xTuple operating with a workforce of only 27 can compete on the same stage with the software giants. Find

helpdesk market trend  interfaces [APIs], etc.) and helpdesk support—and the ability to run a mix of Mobile Web and Desktop clients. The general idea is that each major version number in the 4.x series will see at least one new module ported to the Mobile Web client. For example, 4.1 will almost certainly be sales order management; 4.2 will likely be inventory management and all the related commercially-licensed manufacturing and distribution functionality. We will continue with the same functional distinctions between our Read More...
Quote-to-order: One Big, Lean Machine Adds High Tech to Its Mix
BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order focus. Although there are other

helpdesk market trend  to track and monitor helpdesk case load, including causes, volume and frequency of issues, and patterns and trends over time, to ensure continuous improvement Additionally, the July 2008 press release states that BigMachines has also created a new Customer Success Management team. Customer Success Managers are responsible for proactive communication to customers, sharing best practices, and ensuring that BigMachines['] customers achieve full adoption and value. Given that the above traits are not Read More...
Network Associates Hopes to Rekindle the Flame
Though the security market has been exploding, Network Associates, Inc. (NAI) will likely post a loss for FY'99. However, don't expect the security monolith to

helpdesk market trend  has wrapped its MagicSolutions helpdesk product around its new portal, MyCio.Com in hopes to spark some interest through a new front door. Source: NAI MyCio.com is being marketed as your virtual Chief Internet Officer with the strategy that whatever your information technology problem is, NAI can point you to an appropriate solution. Since high-level technology decisions typically are made by CIOs, and CIOs are becoming more visible in Fortune500 organizations, this is clearly a timely approach, and one Read More...
Improving Business Integration for a Competitive Advantage in the Mid-market
Mid-market companies can level the competitive playing field by using business integration technology. Integrated processes reduce costs by decreasing data

helpdesk market trend  Business Integration for a Competitive Advantage in the Mid-market Improving Business Integration for a Competitive Advantage in the Mid-market If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Boomi, a leading provider of business integration software for small and mid-sized business (SMBs), has chosen OpSource On-Demand™ to deliver the Boomi On Demand integration offering. Source : Boomi Software Resources Related to Read More...
Has The BI Market Consolidation Been Crystal-Clearly Actuated? Part Two: Market Impact
In addition to products' rationalization, the integration at sales and cultural levels will be challenging. In general, existing customers of involved merging

helpdesk market trend  The BI Market Consolidation Been Crystal-Clearly Actuated? Part Two: Market Impact Event Summary The frantic first week of June that marked an outright internecine war in the ERP space, seems to have been somewhat repeated in the second half of July, but this time in the business intelligence (BI) market. The following acquisitions were announced: Business Objects will acquire Crystal Decisions Hyperion will acquire Brio Software Actuate Corporation has completed the acquisition of Nimble Technology Read More...
TEC Presents Its 2009 Business Intelligence State of the Market Report
Technology Evaluation Centers Inc. (TEC), the leading resource for enterprise software selection, has released a new business intelligence (BI) market report

helpdesk market trend  Presents Its 2009 Business Intelligence State of the Market Report TEC Presents Its 2009 Business Intelligence State of the Market Report A business intelligence report highlighting the solution's benefits Montreal , QC , April 15, 2009 - Technology Evaluation Centers Inc. (TEC) , the leading resource for enterprise software selection, has released a new business intelligence (BI) market report that discusses the advantages of BI 2.0.   This informative report details how BI 2.0 can provide real Read More...
SAP Brings HANA to the SME Market
Yesterday SAP announced its strategy to provide small and medium enterprises (SMEs) with the services of the SAP HANA platform via SAP HANA analytics for SAP

helpdesk market trend  Brings HANA to the SME Market Yesterday SAP announced its strategy to provide small and medium enterprises (SMEs) with the services of the SAP HANA platform via SAP HANA analytics for SAP Business One and the SAP HANA Edge Edition. HANA, SAP's in-memory database and analytic platform, will provide Business One users with in-memory analytics specifically designed for small and medium businesses. In this regard, Ketan Solanki, consulting manager at Evolution Future Solutions Pty Ltd stated that Read More...
A Semi-open Source Vendor Discusses Market Trends
A response to trends in the open source software market comes this time from relative newcomer provider xTuple. This vendor’s footprint isn’t entirely in the

helpdesk market trend  Semi-open Source Vendor Discusses Market Trends TEC's continuing question and answer (Q&A) series, in which we solicit vendors' responses to our questions and observations on market trends (see previous articles in this series: Two Stalwart Vendors Discuss Market Trends and A Partner-friendly Platform Provider Discusses Market Trends ), has become quite popular with readers and vendors alike. Another market player that has voiced its opinions is Norfolk, Virginia, (US)-based xTuple (formerly OpenMFG ). Read More...
Hummingbird Smells Nectar In The Corporate Portal Market
Hummingbird Ltd. is moving into the Corporate Portal market. Like others, it sees corporate portals as a mechanism to cross-sell existing Business Intelligence

helpdesk market trend  Smells Nectar In The Corporate Portal Market Hummingbird ells Nectar In The Corporate Portal Market L. Talarico - January 22, 2001 Vendor Genesis Fred Sorkin, Chairman & CEO, and Barry Litwin, President, founded Hummingbird Ltd . (NASDAQ: HUMC, TSE: HUM) in 1984. The company began selling a PC-to-Unix connectivity product named Exceed in 1990. Exceed, which currently holds over 70% global market share in the PC-to-Unix connectivity market, fueled Hummingbird's growth in the early to mid 1990s. Read More...
ERP Software Buyer's Guide for the Mid-Market
If you're interested in an ERP software solution for your small or midsized business, but would like to know more about it, the mid-market ERP solu...

helpdesk market trend  Software Buyer's Guide for the Mid-Market If you're interested in an ERP software solution for your small or midsized business, but would like to know more about it, the Mid-market ERP Solutions Buyer's Guide is for you. In clear, straightforward language, this guide will bring you up to speed on the basics of mid-market ERP systems, the different ways an ERP system can make your company more efficient and competitive, the choices you have in terms of vendors and options, and even the questions to ask Read More...
Digital Business Service Providers Series: Market Overview
Today’s Digital Business Service Provider (DBSP) market is a complex of interrelated services and provider capabilities. This article traces the history of the

helpdesk market trend  Business Service Providers Series: Market Overview Digital Business Service Providers Series: Market Overview E. Robins - December 13, 2000 Executive Summary The Digital Services Industry began when traditional management consultants with accounting practices discovered that computers could relieve them of the vast tedium of processing numbers and let them focus on their client's business concerns, usually by applying the new technology to create new business value. The world hasn't been the same Read More...

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