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Quantifying the Value of Software Asset Management
If you’re not up to speed on the key benefits of software asset management (SAM) solutions, this overview can help. Additionally, you’ll learn about the areas

helpdesk procedures  number and length of helpdesk calls Streamline administration of software assets, including upgrades and routine maintenance. Administration currently accounts for close to 33 percent of software budget consumption, according to Forrester Research. And the Information Technology Research Institute states that the cost of maintaining software throughout its lifetime can total as much as 90 percent of the initial purchase price. Leading industry analyst firm Gartner also cites reduced software total cost Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » helpdesk procedures


Legacy Single Sign-On: Novell, Evidian, IBM, PassGo, or Computer Associates?
As the complexity of enterprise systems increases, users are often forced to remember more and more passwords. As the demand on users increases, many users

helpdesk procedures  the time that the helpdesk staff spends dealing with the password reset could better be spent assisting others who currently are unable to be productive due to more serious issues. Other factors that lead to the $32 per password reset figure are business opportunities that may be lost while the users are waiting for help. If you believe that $32 per password reset is an accurate figure, then you can see just how much money a company could lose over the course of a year. Most users will require a couple Read More...
SSA GT Beefs Up BPCS V8 Through Partnerships' Spree
With a flurry of alliance making activities, SSA GT is executing a strategy to save the company from oblivion by extending the value proposition to existing

helpdesk procedures  Agreements (SLAs). BPCS CRM Helpdesk - an enterprise-wide incident (call) management system that enables IT groups to assist internal staff with their requests and schedules and coordinates training courses for internal staff and maintains profiles on skill levels. OEM Agreement With Digital Union SOctober 29, SSA GT and Digital Union , a UK-based e-business solutions provider for small to medium-sized enterprises, announced an OEM agreement that allows SSA GT to offer its clients BPCS eProcurement , Read More...
How to Make Virtualized iSCSI SANs Work for You
Enterprises of all sizes are building flexible storage infrastructures by using iSCSI and virtualization technologies that let them allocate and shift storage

helpdesk procedures  time accounting, source control, helpdesk applications, data creation and management tools, and internal back office processing. VMware's VMotion and High Availability (HA) features are actively used for workload balancing, proac- tive maintenance, and increased application availability. VIRTUALIZED STORAGE The storage backbone of the VMware infrastructure is an EqualLogic virtualized iSCSI SAN, connected with the ESX Server environment over a fully redundant gigabit Ethernet fabric. Comprised of 5 Read More...
On-demand ERP in the Enterprise: A Practical CIO Guide to Implementation
Discover a framework for crafting a software-as-a-service (SaaS) strategy in your company. Examine key concerns such as data integrity, maintaining compliance

helpdesk procedures  detail of performance reporting Helpdesk support access (by role, channel and hours) and response times Time to resolve a support ticket Time to resolve a billing or customer service query Technology and functional upgrade cycles? What are my requirements for functional scope and adaptability? Integration capabilities for connecting to enterprise and local systems Complexity and detail of processes to be automated Language, currency, tax and regulatory variations Number of separate business and Read More...
Security Snafu at NetBank
Online internet bank NetBank suffered an embarrassing security exposure late last week when a customer discovered he had access to more funds and information

helpdesk procedures  Snafu at NetBank Event Summary NetBank (Nasdaq: NTBK ), an Atlanta based internet bank, suffered a major credibility blow last week when a customer named Mahesh Rao reported that he had been inadvertently given access to another customer's account, transaction history, social security number, and funds. Rao had to call NetBank five times before the problem was resolved. According to Tom Cable, Chief Technology Officer of NetBank, the problem occurred due to human error. NetBank is an FDIC insured i Read More...
Error Proofing with RFID
Carefully tracking components and assemblies throughout the manufacturing process can prevent costly production and sequencing errors, but executing these

helpdesk procedures  Proofing with RFID Carefully tracking components and assemblies throughout the manufacturing process can prevent costly production and sequencing errors, but executing these procedures can be difficult. While bar codes provide accurate, efficient product identification, they are not viable in many common industrial processes. Specialized RFID tags, however, are optimized for use on or around metal, and are an effective and viable alternative. Read More...
APICS 2009 Convention: Day 1
Arrived in Toronto, Ontario (Canada) to attend the APICS international convention and expo—hats off to the Canadian weather (cold!!!!!!!). This first day is

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GoPro
Located in Reykjavík, Iceland, GoPro is a software development company that specializes in case management, document management and customer relations

helpdesk procedures  Located in Reykjavík, Iceland, GoPro is a software development company that specializes in case management, document management and customer relations management software. Its best known product is the GoPro case management system, implemented for the IBM Lotus Notes and Microsoft .NET infrastructures respectively. Since the founding of the company, in 1993, it has collaborated closely with public sector organizations and companies, especially in Europe, in order to produce a case and document Read More...
How To Monitor Your Savings In Outsourcing
This white paper will give you ideas and procedures for monitoring your savings when you invest in outsourcing projects.

helpdesk procedures  To Monitor Your Savings In Outsourcing This white paper will give you ideas and procedures for monitoring your savings when you invest in outsourcing projects. Read More...
Customer Service, Inbound and Outbound campaing, IT Helpdesk, Accountancy outsourcing
Ovex services support the design, installation, operation, management, and continuous improvement of IT infrastructures and software solutions in areas such

helpdesk procedures  and Outbound campaing, IT Helpdesk, Accountancy outsourcing Ovex services support the design, installation, operation, management, and continuous improvement of IT infrastructures and software solutions in areas such as - customer service - telemarketing - inbound sales - data entry - back-office support - accounting - human resources (HR) - software development Read More...
20 Practical Tips on Authentication and Access Management from Practiced Professionals
You know your organization’s need for stronger IT security can’t wait any longer. Regulatory compliance and the risk of a data breach are forcing you to

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E-discovery: Collecting Evidence or Collecting Sanctions
What constitutes a right or a wrong e-discovery collection process can be subjective, with the last word belonging to a judge. From the attorney’s standpoint

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