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Quantifying the Value of Software Asset Management
If you’re not up to speed on the key benefits of software asset management (SAM) solutions, this overview can help. Additionally, you’ll learn about the areas

helpdesk process procedures  effort required to address helpdesk issues with instant access to asset configuration data Capture and organize IT contracts and software licenses in a centralized system Correlate assets to contracts and leases as well as their department and business units, users, and technical owners   Powerful and Secure On-Demand Solutions The SAManage on-demand service completely eliminates the time and expense associated with implementing an IT Asset Management solution. There are no servers to manage, and no Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » helpdesk process procedures


A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for

helpdesk process procedures  sales, marketing, customer service, helpdesk, field service, and web site design; and it is a way to interface with partners. However, part of the problem is that this spans an enormous amount of resources and responsibility. Since most organizations are structured by function and basically compete for limited resources, each function has a different view of performance, and of CRM for that matter. Therefore, CRM installs have historically involved functional deployments and there has been some success Read More
How to Make Virtualized iSCSI SANs Work for You
Enterprises of all sizes are building flexible storage infrastructures by using iSCSI and virtualization technologies that let them allocate and shift storage

helpdesk process procedures  time accounting, source control, helpdesk applications, data creation and management tools, and internal back office processing. VMware's VMotion and High Availability (HA) features are actively used for workload balancing, proac- tive maintenance, and increased application availability. VIRTUALIZED STORAGE The storage backbone of the VMware infrastructure is an EqualLogic virtualized iSCSI SAN, connected with the ESX Server environment over a fully redundant gigabit Ethernet fabric. Comprised of 5 Read More
On-demand ERP in the Enterprise: A Practical CIO Guide to Implementation
Discover a framework for crafting a software-as-a-service (SaaS) strategy in your company. Examine key concerns such as data integrity, maintaining compliance

helpdesk process procedures  detail of performance reporting Helpdesk support access (by role, channel and hours) and response times Time to resolve a support ticket Time to resolve a billing or customer service query Technology and functional upgrade cycles? What are my requirements for functional scope and adaptability? Integration capabilities for connecting to enterprise and local systems Complexity and detail of processes to be automated Language, currency, tax and regulatory variations Number of separate business and Read More
Smart Enterprise Single Sign-on (ESSO)
The increasing number of passwords actually decrease productivity and present a security risk when people get frustrated and write their passwords on a sticky

helpdesk process procedures  the user and the helpdesk at the same time. 2.2. The Password Dilemma Combining a username with a password (single-factor authentication) is still the most common method of user authentication for businesses. Although it is no longer suitable to withstand the sophisticated attacks from external hackers nor to fulfill the stringent security requirements for sensitive company data - many businesses are reluctant to give up this seemingly simple authentication method in favor of a more powerful and Read More
Announcing Agilisys (Formerly SCT’s Process Manufacturing & Distribution Business) - Finally Fully Focused On Process Manufacturing
The new independent company will certainly benefit from having control of its own financial destiny, being able to make decisions based upon its own needs and

helpdesk process procedures  Agilisys (Formerly SCT’s Process Manufacturing & Distribution Business) - Finally Fully Focused On Process Manufacturing Announcing Agilisys (Formerly SCT's Process Manufacturing & Distribution Business) Finally Fully Focused On Process Manufacturing Featured Author - William Sheppard - June 26, 2002 Event Summary May 30, 2002 was a busy day for Agilisys . The buyout from SCT to form Agilisys was closed and they announced their new name. Formerly a division of SCT, Agilisys is now a Read More
Microsoft Dynamics GP 10.0 for ERP for Process Manufacturing Certification Report
Microsoft Dynamics GP 10.0 is now TEC Certified for online evaluation of enterprise resource planning (ERP) for process manufacturing solutions in the ERP

helpdesk process procedures  Dynamics GP 10.0 for ERP for Process Manufacturing Certification Report Microsoft Dynamics GP 10.0 is now TEC Certified for online evaluation of enterprise resource planning (ERP) for process manufacturing solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and Read More
W4 BUSINESS FIRST 8.7 for Business Process Management Certification Report
W4 BUSINESS FIRST 8.7 is now TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP

helpdesk process procedures  BUSINESS FIRST 8.7 for Business Process Management Certification Report W4 BUSINESS FIRST 8.7 is now TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth Read More
Process ERP Market Loses PRISM and Protean
Wonderware is reducing the staff dedicated to the ex-Marcam PRISM and Protean products from approximately 400 to less than 100. They will also cease to offer these products, but have indicated a transition to a new product. What impact will this have on existing customers and the Process ERP marketplace?

helpdesk process procedures  Process ERP Market Loses PRISM and Protean Process ERP Market Loses PRISM and Protean P. Catz - December 7, 2000 Read Comments P. Catz - December 7, 2000 Event Summary In early October Wonderware , a division of Invensys , announced to employees and customers that it was significantly cutting the headcount and discontinuing marketing and sales efforts for the PRISM and Protean product lines. These products, part of the acquisition of Marcam Corporation in 1999, address the ERP needs of process companies Read More
Top Five HR Process Integrations that Drive Business Value
Integration is the new currency of HR. Based on SumTotal's global survey data, this whitepaper dives into the top five HR process integrations that provide organizations with the most business value: better internal talent mobility, decreased voluntary turnover, better workforce alignment to overall business strategy, improved workforce productivity, and faster on-boarding (time-to-productivity).

helpdesk process procedures  Top Five HR Process Integrations that Drive Business Value Top Five HR Process Integrations that Drive Business Value Source: SumTotal Systems Document Type: White Paper Description: Integration is the new currency of HR. Based on SumTotal s global survey data, this whitepaper dives into the top five HR process integrations that provide organizations with the most business value: better internal talent mobility, decreased voluntary turnover, better workforce alignment to overall business strategy, Read More
Process Manufacturers--Great Batch, Every Batch
If you run one hundred batches, some will be great, some will be terrible. But what causes some to be great and some to be terrible? Knowing the answer to that question can mean no more terrible batches, many more great ones, and making more money.

helpdesk process procedures  Process Manufacturers--Great Batch, Every Batch Process Manufacturers--Great Batch, Every Batch Olin Thompson - August 30, 2004 Read Comments What Makes a Batch Great or Terrible? The definition of a great batch or a terrible batch will vary from business to business or even product to product. The measurement encompasses yield, cost, and quality metrics. Most manufacturers understand the definition of a good batch. From a financial standpoint, the definition is distilled to how well an individual Read More

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