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Quantifying the Value of Software Asset Management
If you’re not up to speed on the key benefits of software asset management (SAM) solutions, this overview can help. Additionally, you’ll learn about the areas

helpdesk process procedures  effort required to address helpdesk issues with instant access to asset configuration data Capture and organize IT contracts and software licenses in a centralized system Correlate assets to contracts and leases as well as their department and business units, users, and technical owners   Powerful and Secure On-Demand Solutions The SAManage on-demand service completely eliminates the time and expense associated with implementing an IT Asset Management solution. There are no servers to manage, and no Read More

Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » helpdesk process procedures


How to Make Virtualized iSCSI SANs Work for You
Enterprises of all sizes are building flexible storage infrastructures by using iSCSI and virtualization technologies that let them allocate and shift storage

helpdesk process procedures  time accounting, source control, helpdesk applications, data creation and management tools, and internal back office processing. VMware's VMotion and High Availability (HA) features are actively used for workload balancing, proac- tive maintenance, and increased application availability. VIRTUALIZED STORAGE The storage backbone of the VMware infrastructure is an EqualLogic virtualized iSCSI SAN, connected with the ESX Server environment over a fully redundant gigabit Ethernet fabric. Comprised of 5 Read More
On-demand ERP in the Enterprise: A Practical CIO Guide to Implementation
Discover a framework for crafting a software-as-a-service (SaaS) strategy in your company. Examine key concerns such as data integrity, maintaining compliance

helpdesk process procedures  detail of performance reporting Helpdesk support access (by role, channel and hours) and response times Time to resolve a support ticket Time to resolve a billing or customer service query Technology and functional upgrade cycles? What are my requirements for functional scope and adaptability? Integration capabilities for connecting to enterprise and local systems Complexity and detail of processes to be automated Language, currency, tax and regulatory variations Number of separate business and Read More
A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for

helpdesk process procedures  sales, marketing, customer service, helpdesk, field service, and web site design; and it is a way to interface with partners. However, part of the problem is that this spans an enormous amount of resources and responsibility. Since most organizations are structured by function and basically compete for limited resources, each function has a different view of performance, and of CRM for that matter. Therefore, CRM installs have historically involved functional deployments and there has been some success Read More
Legacy Single Sign-On: Novell, Evidian, IBM, PassGo, or Computer Associates?
As the complexity of enterprise systems increases, users are often forced to remember more and more passwords. As the demand on users increases, many users

helpdesk process procedures  a full 30% of helpdesk calls were password related. The report went on to suggest that each password reset cost the average company about $32. At first, $32 for a password reset seems like an excessively high figure. However, when you consider the amount of money that the company is paying the helpdesk staff and the person who needs their password, you can see how much money can be wasted on non-productive time. The time that the user spends trying to guess their password, phoning the helpdesk, and Read More
An Analyst's View of Process Industry SMB Challenges
Process manufacturing industries have distinct needs from an enterprise resource planning (ERP) system. Here’s an overview of what process manufacturing

helpdesk process procedures  Analyst's View of Process Industry SMB Challenges Originally Posted - April 23, 2008 The process industry provides many of the products we use in our daily lives for food, shelter, and health. Such products are created as materials and transformed through the use of energy resources and chemical products. In addition, the process industry manufactures products that are essential to advanced industries such as computing, biotechnology, telecommunications, automotive, scientific, and space exploration. Read More
Business Process Management in Free and Open Source: An Overview of the Demand and the Supply
Free and open source software (FOSS) has become a hot topic in the business process management (BPM) market. This article discusses the relevance between BPM

helpdesk process procedures  Process Management in Free and Open Source: An Overview of the Demand and the Supply A while ago, I wrote a product note about Aras Innovator , the only enterprise open source solution available on the product lifecycle management (PLM) market. After that, my interest in free and open source software (FOSS) did not fade but I changed my focus to another category of enterprise software— business process management (BPM). This time, I was able to find more than one BPM solution that’s offered Read More
Business Process Modeling (BPM) Express
TEC’s BPM Express projects include a modified business process modeling (BPM) exercise that supports an accelerated evaluation and selection project.

helpdesk process procedures  Process Modeling (BPM) Express TEC’s BPM Express projects include a modified business process modeling (BPM) exercise that supports an accelerated evaluation and selection project. Read More
Process PLM Vendor Sequencia Adds Portfolio Management
Sequencia extends its Process Product Lifecycle Management (PLM) offering with portfolio management, leading the impact of the solution into the executive suite

helpdesk process procedures  PLM Vendor Sequencia Adds Portfolio Management Event Summary Sequencia ( www.sequencia.com ), in partnership with Prosight ( www.prosight.com ), has extended its Process PLM solution with the addition of portfolio management. Portfolio Management is an enterprise app, and this increases the visibility of PLM at executive levels. Market Impact Sequencia is developing a very broad product. With this announcement, they are now strong at the highest level (portfolio), adding to existing function from Read More
SCT Corporation Means (e)Business For Process Manufacturing
SCT has announced more e-commerce offerings for the process industries, including an expanded vision for their iProcess.sct solution called 'Collaboration in

helpdesk process procedures  Corporation Means (e)Business For Process Manufacturing Event Summary In anticipation of its annual SCT Summit user conference April 8-11, SCT (NASDAQ: SCTC), whose Process Manufacturing and Distribution Solutions Division is a prominent provider of business solutions for the process industries, orchestrated a press release blitz during March. On March 6, SCT announced an expansion of its vision for its process manufacturing and distribution solutions business. This vision, called Collaboration in Read More
Process Manufacturing (ERP) Software Evaluation Report
The process enterprise resource planning (ERP) Software Evaluation Report anticipates as many factors as possible to assist businesses in the process

helpdesk process procedures  Manufacturing (ERP) Software Evaluation Report TEC's Process Manufacturing (ERP) Software Evaluation Report allows you to compare and analyze the features, functions, and services of multiple enterprise software solutions. Vendor responses are comprehensively rated on their level of support of for each criterion (supported, not supported, customization, future releases, etc.) to ensure you make and accurate and informed decision. This Software Evaluation Report provides extensive information about v Read More
Professional Services Business Process Alignment
Rapid growth is changing the professional service sector (PS) with increased emphasis on vertical industry knowledge, business process change, and quality

helpdesk process procedures  Services Business Process Alignment Rapid growth is changing the professional service sector (PS) with increased emphasis on vertical industry knowledge, business process change, and quality execution against a backdrop of skilled workforce shortages. Read about the challenges PS executives face as they continue on their path toward expansion, higher revenue, and profit, and the cloud-based business applications they rely on to transform their operations. Read More
Business Process Management Notations within Business Process Management
Business process management notation (BPMN) is an initiative to increase standardization within process modeling. What are the principles of BPMN, and what is

helpdesk process procedures  Process Management Notations within Business Process Management Introduction Business process management notation (BPMN) is the latest standard for modeling business processes and Web services. The Business Process Management Initiative ( BPMI ) (www.bpmi.org) was established to develop, support, and encourage the use of BPMN. The BPMI Notation Working Group ( BPMN-WG ) worked for over two years to develop BPMN before its 1.0 release in May 2004. The primary goal of the BPMN initiative was to Read More
Core PLM for Process Industries
The foundation of product lifecycle management (PLM) for the process (or recipe-based) manufacturing industries is product data management (PDM). It covers

helpdesk process procedures  PLM for Process Industries The foundation of product lifecycle management (PLM) for the process (or recipe-based) manufacturing industries is product data management (PDM). It covers design and product-related aspects of PLM including management of material specifications, recipes, formulas, production processes, design tools, document management, and collaboration. Read More
Business Process Innovation
In recent years, industry-leading companies have identified process innovation as a real competitive advantage, since outsourcing can provide “virtual scale” to

helpdesk process procedures  Process Innovation In recent years, industry-leading companies have identified process innovation as a real competitive advantage, since outsourcing can provide “virtual scale” to companies of any size. While every company has examples of a select few projects or product launches that were stellar and considered best-in-class, what sets best-process companies apart from the rest is their continued business process innovation and scale. Read More

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