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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 helpdesk program


Quantifying the Value of Software Asset Management
If you’re not up to speed on the key benefits of software asset management (SAM) solutions, this overview can help. Additionally, you’ll learn about the areas

helpdesk program  effort required to address helpdesk issues with instant access to asset configuration data Capture and organize IT contracts and software licenses in a centralized system Correlate assets to contracts and leases as well as their department and business units, users, and technical owners   Powerful and Secure On-Demand Solutions The SAManage on-demand service completely eliminates the time and expense associated with implementing an IT Asset Management solution. There are no servers to manage, and no

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » helpdesk program

9 Critical Characteristics to Demand from Your Timesheet Vendor


If you’ve outgrown your paper-based timesheet system, or if you have multiple time collection systems, it gets hard to understand project costs, figure out what people are working on, and send error-free bills to your customers. That’s why you need to be sure you’ll be immune to the most common problems people experience when buying a timesheet collection automation system.

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What’s Up with xTuple-and Open Source ERP?


You may be wondering how the open-source ERP vendor xTuple operating with a workforce of only 27 can compete on the same stage with the software giants. Find out how as TEC principal analyst P.J. Jakovljevic looks at xTuple’s current ERP offerings and commercial editions, and speaks with xTuple CEO Ned Lilly on the vendor’s social capabilities, product development focus, market and competitive landscape, and future outlook.

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Co-sourcing Helps Companies to Reduce Costs and Improve Efficiencies


In the ever-changing economy, organizations looking to cut costs and drive innovation are turning to co-sourcing as a cost-effective and less risky alternative to outsourcing or offshoring. This white paper explores the primary business benefits of the co-sourcing model and provides key information for evaluation.

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RTI's CRM Applications Rivals The Major League Providers


Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales and marketing. Recently TEC interviewed Michel P.Mallen, RTI’s Executive Vice President to discuss RTI’s flagship products CustomerFirst and SalesFirst.

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Bridge the Gap between BI Best Practices and Successful Real-world Solutions


A strong business intelligence (BI) program can be a powerful competitive differentiator for midsize businesses—but many implementations fall short of expectations. Download this paper featuring research from Gartner to discover how you can avoid common pitfalls and build a successful BI program that unleashes your organization’s potential.

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Problematic, Unloved, and Argumentative: What Is a Potentially Unwanted Application (PUA)?


Determining when to classify a program as being either unwanted or unsafe can be particularly challenging, because a researcher has to look not just at what a program does, but what the intent is behind it. Business, ethical, and legal questions come into play, too. Read this white paper to understand the difference between the outright threats posed by malware such as viruses and worms and those that are classified as being potentially a threat.

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Epicor Retail CRM 7.0 Spruced Up


Epicor has introduced Epicor Retail CRM 7.0, which includes improved customer views, loyalty program functionality, sophisticated query tools, and support for multidivisional retail enterprises. The loyalty program functionality—now automated—allows retailers to set rules for loyalty programs, and based on those rules Epicor Retail CRM 7.0 automatically upgrades, downgrades

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SAP Business All-in-One Fast-start Program: Creating Affordable, Flexible Solutions for Faster Value


Midsize companies engaged in manufacturing, trade, or services need innovative solutions they can implement quickly to help them manage changing customer demands, government regulations, and market requirements. Online tools can speed the configuration, control costs and scope, and tailor the solution to your company—and you’ll have the agility and support you need to grow, while staying within budget. Find out how.

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Commerce One Selects Entrada Software For Affiliate Program


The product-centric paradigm upon which its latest incarnation is founded gives Entrada an edge over the usual names in enterprise manufacturing software.

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The Importance of Setting Up an Origin Management Program


Management of free trade agreements (FTAs) and related origin issues has never been as important for businesses as it is today. Why? Primarily because it provides a competitive advantage through lower duty rates, and allows manufacturers to keep up with the competition. A strategic approach towards FTAs optimizes global supply chain operations and allows businesses to enter new

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