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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 helpdesk programs


9 Critical Characteristics to Demand from Your Timesheet Vendor
If you’ve outgrown your paper-based timesheet system, or if you have multiple time collection systems, it gets hard to understand project costs, figure out what

helpdesk programs  published in your automated helpdesk tool? Is your support staff part of the sales team? In what time can you guarantee me responses? Can I talk to 3 recent customers that are happy with your support? What is your average response time? What did your most recent support poll turn up as the overall satisfaction level for your supported customers? Do you even do such polling? What percentage of your customers renew their maintenance contracts each year?” How We Do It - We have both automated support with

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Incentive and Compensation Management

Enterprise incentive management (EIM) and employee compensation management sit between HR, CRM, Accounting, and sales force automation. These applications help sales executives gain perspective on sales performance, business operations, and manage compensation programs. EIM solutions are used to improve sales strategies. 

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Documents related to » helpdesk programs

Quantifying the Value of Software Asset Management


If you’re not up to speed on the key benefits of software asset management (SAM) solutions, this overview can help. Additionally, you’ll learn about the areas where an SAM solution can deliver the most tangible, quantifiable cost savings to your company. You’ll also learn how to calculate the potential return on investment (ROI) on an SAM solution in order to present senior management with a compelling business case.

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A Lexicon for Customer Relationship Management Success


Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best mentality.

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Who Alleges The PRM Market Consolidation?


Many surveys have purported that there are twice as many manufacturers that cannot integrate their ordering systems with those of their partners and distribution channels than those that can, leaving them vulnerable in terms of brand management due to poor visibility.

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ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations


IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.

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SAP Student Academy Introduces Online Training Program for University Students


SAP has announced that it now offers online training for university students. Upon completion of training programs, students may obtain SAP certifications. The initiative sustained by the SAP Education organization and the SAP University Alliances program is meant to address the work market demand for SAP-accredited professionals. The program includes core SAP certifications, which

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Axon Solutions, Inc


Axon is a global leader in the delivery of business transformation programs for large organizations that use SAP as their strategic platform. Axon designed, implemented, and supported hundreds of successful programs ranging from small, highly targeted projects to the transformation of entire organizations. With offices in North America, Asia Pacific, and Europe, Axon employs over 1350 people and delivers solutions in more than 30 countries across the globe. Founded in 1994, Axon has built its reputation on the principle of hiring the best consultants in the market and is focused exclusively around implementing SAP software. With the acquisition of Zytalis in late 2006, Axon Global is now the largest firm in the world dedicated exclusively to SAP implementation and support. The Zytalis client list includes numerous companies from the Fortune 500 and also includes many companies in the fast growing Mid Market segment. Zytalis clients are found in High Tech, Complex Manufacturing and Service Based business to name just a few industries. Zytalis is also considered a thought leader in the deployment of PLM solutions which are becoming increasingly important as business strives to bring products to market faster and increase collaboration with their partners. In 2005, Axon acquired Feanix Corporation, a leading US business transformation consultancy In 2006, Axon acquired three SAP focused consultancing firms; TUI Consulting, PremierHR and Zytalis Inc. Zytalis has been a valued TEC client for over 5 years and TEC congratulates them on their joining the Axon group of companies

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Accept360: Product Development and Portfolio Management Competitor Analysis Report


The Product Development and Portfolio Management Knowledge Base covers the execution processes of new product development projects and programs, including phase-gate processes. It also addresses Product Portfolio Management (PPM), including the evaluation processes of new and existing products and product portfolios to provide the most valuable, balanced, and well aligned portfolio of products.

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Product Development and Portfolio Management Software Evaluation Report


The Product Development and Portfolio Management Knowledge Base covers the execution processes of new product development projects and programs, including phase-gate processes. It also addresses Product Portfolio Management (PPM), including the evaluation processes of new and existing products and product portfolios to provide the most valuable, balanced, and well aligned portfolio of products.

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Napster Cooks up Soup-to-Gnutella Network Management Challenges


Recent legal actions against online MP3 search services suggest U.S. businesses may be liable for not restricting programs like Napster and Gnutella on their networks

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Illumiti Case Study: TheMIGroup


TheMIGroup, a provider of relocation and assignment management programs, sought to provide its clients with a superior customer experience level, including advanced Web-based self-service reporting. The Illumiti-implemented solution included SAP R/3, Enterprise Portal, Crystal Dashboard Design (formerly Xcelsius), CRM, BW, Business Objects InfoView and Web Services; MS SQL Server, and ASP.NET. Read this case study to see how Illumiti helped TheMIGroup to deliver outstanding customer service and experience.

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