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Call Center Protocols: Getting Problems Solved!
Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving

helpdesk remote control  status. However, the on-call helpdesk manager had to be notified immediately, and he would personally assign the appropriate technician to resolve the problem ASAP. Severity 4 • how-to questions This ticket could take up to a couple of days to resolve, as it was not a top priority. Usually, the graveyard shift CSAs handled the non-pressing issues when they had downtime. It should always be remembered that the call center environment involves more than just systems and protocols; it also involves the Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » helpdesk remote control


How to Make Virtualized iSCSI SANs Work for You
Enterprises of all sizes are building flexible storage infrastructures by using iSCSI and virtualization technologies that let them allocate and shift storage

helpdesk remote control  time accounting, source control, helpdesk applications, data creation and management tools, and internal back office processing. VMware's VMotion and High Availability (HA) features are actively used for workload balancing, proac- tive maintenance, and increased application availability. VIRTUALIZED STORAGE The storage backbone of the VMware infrastructure is an EqualLogic virtualized iSCSI SAN, connected with the ESX Server environment over a fully redundant gigabit Ethernet fabric. Comprised of 5 Read More...
On-demand ERP in the Enterprise: A Practical CIO Guide to Implementation
Discover a framework for crafting a software-as-a-service (SaaS) strategy in your company. Examine key concerns such as data integrity, maintaining compliance

helpdesk remote control  detail of performance reporting Helpdesk support access (by role, channel and hours) and response times Time to resolve a support ticket Time to resolve a billing or customer service query Technology and functional upgrade cycles? What are my requirements for functional scope and adaptability? Integration capabilities for connecting to enterprise and local systems Complexity and detail of processes to be automated Language, currency, tax and regulatory variations Number of separate business and Read More...
Quote-to-order: A Newcomer Causes a Stir in the Market
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded by BigMachines, whereas some

helpdesk remote control  resources, telecommunications infrastructure, and helpdesk systems across multiple office locations to support its growing global customer base. In addition, BigMachines expanded its partnerships with other technology and service providers to include ATG , Xactly Corporation , and Right90 . Recently, the company acquired its first joint customers through Right90 and Xactly. For Right90, data coming from BigMachines quotes and orders is integrated to Right90's forecasting solution at both the quote and Read More...
Quote-to-order: One Big, Lean Machine Adds High Tech to Its Mix
BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order focus. Although there are other

helpdesk remote control  to track and monitor helpdesk case load, including causes, volume and frequency of issues, and patterns and trends over time, to ensure continuous improvement Additionally, the July 2008 press release states that BigMachines has also created a new Customer Success Management team. Customer Success Managers are responsible for proactive communication to customers, sharing best practices, and ensuring that BigMachines['] customers achieve full adoption and value. Given that the above traits are not Read More...
Network Access Control (NAC): Planning a Successful Rollout and Implementation
With the emergence of network access control (NAC) technologies, network administrators now have tools to gain critical network understanding. NAC solutions can

helpdesk remote control   Read More...
FlexiFinancials Suite, FlexiPortal and Remote Office Components
Flexi develops the FlexiFinancials suite of enterprise financial accounting software, which is geared primarily to the banking, insurance, and financial

helpdesk remote control  Suite, FlexiPortal and Remote Office Components Flexi develops the FlexiFinancials suite of enterprise financial accounting software, which is geared primarily to the banking, insurance, and financial services industries. Flexi also provides implementation and support services for FlexiFinancials. Flexi’s accounting capabilities help companies streamline their business processes and the product’s technology allows for seamless integration with their current applications through powerful Read More...
Cincom Sticks to CONTROL of ETO and MRO Part 3: Challenges and User Recommendations
Cincom Manufacturing Business Solutions will have to address inevitable challenges in order to continue to thrive in a ruthless competitive environment with a

helpdesk remote control  cincom,aftermarket management,demand management,complex manufacturers,aftermarket services,cincom sticks to control of eto and mro part 2,cincom market impact,cincom systems,engineer-to-order,eto,mro,maintenance repair and overhaul,core erp software,web-based erp system,erp functionality Read More...
Backing up Data in the Private Cloud: Meeting the Challenges of Remote Data Protection - Requirements and Best Practices
This white paper describes some of the common challenges associated with protecting data on laptops and at home and remote offices and portrays proven solutions

helpdesk remote control  up Data in the Private Cloud: Meeting the Challenges of Remote Data Protection - Requirements and Best Practices This white paper describes some of the common challenges associated with protecting data on laptops and at home and remote offices and portrays proven solutions to the challenges of protecting distributed business data by establishing a private cloud/enterprise cloud. Learn which best practices can ensure business continuity throughout an organization with a distributed information Read More...
Dell KACE Remote Management with Intel vPro Technology
With the latest versions of Intel vPro technology, KACE Appliances offer remote management capabilities for systems that are better than ever—even when the KACE

helpdesk remote control  KACE Remote Management with Intel vPro Technology With the latest versions of Intel vPro technology, KACE Appliances offer remote management capabilities for systems that are better than ever—even when the KACE agents are not running, or the system is blue-screened, or has hardware or startup issues. This paper details how Dell KACE Appliances can be integrated with the Intel vPro technology to offer effective remote system management and recovery. Read More...
Configuration Audit and Control for Virtualized Environments
In the computing world, a dramatic shift is taking place—enabling a new way for IT departments to manage services. The promise of a leaner, more efficient data

helpdesk remote control   Read More...
Vitatech Enhances Quality Control with QAD ERP Upgrade
Vitatech Nutritional Sciences Inc., a vitamin and supplement formulation company, recently implemented the new quality capabilities in QAD Enterprise

helpdesk remote control  industry watch, erp, qms, quality management, cebos, qad, life sciences Read More...
CORTEC Fluid Control Finds
In researching a new system, CORTEC considered five ERP products, but selected Infor ERP VISUAL for several reasons. CORTEC serves oil and gas production

helpdesk remote control  infor visual, infor ERP, visual south, Read More...
Three Fundamental Rules for Choosing the Best Remote Control Software
For almost 30 years, remote control software has made it possible for IT professionals to connect to laptops, desktops, servers and other devices to manage

helpdesk remote control  Fundamental Rules for Choosing the Best Remote Control Software For almost 30 years, remote control software has made it possible for IT professionals to connect to laptops, desktops, servers and other devices to manage networks and provide support. saving time, money, and resources. Yet in an evolving IT environment, the business requirements for remote control software are also changing. Today, a remote control solution must meet the needs of a heterogeneous workforce, deploy solutions across many Read More...

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