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On-demand ERP in the Enterprise: A Practical CIO Guide to Implementation
Discover a framework for crafting a software-as-a-service (SaaS) strategy in your company. Examine key concerns such as data integrity, maintaining compliance

helpdesk resolution time best practices  detail of performance reporting Helpdesk support access (by role, channel and hours) and response times Time to resolve a support ticket Time to resolve a billing or customer service query Technology and functional upgrade cycles? What are my requirements for functional scope and adaptability? Integration capabilities for connecting to enterprise and local systems Complexity and detail of processes to be automated Language, currency, tax and regulatory variations Number of separate business and Read More

Warehouse Management Systems (WMS)
A warehouse management system (WMS) should provide database and user-level tools in order for a company to optimize its storage facilities while at the same time providing user level task direction...
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Documents related to » helpdesk resolution time best practices


ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

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Best Practices for User Provisioning Management
Organizations need to control who has access to enterprise resources, what level of access individuals have, and who is authorized to grant access. But you may

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Best-of-Breed Versus Complete CAD-PLM Suites: The Debate Rages On
The PLM world is currently witness to fervent debate on the most appropriate type of PLM/CAD software. Best-of-breed solutions offer the needed capabilities and

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The Best Practices of Successful Manufacturers
Learn about them in the white paper best practices in complex equipment manufacturing, sales, and service.

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Accu-Time Systems Releases TimeCom
Accu-Time Systems (ATS), a subsidiary of Amano USA Holdings, Inc., recently released TimeCom, a time-clock and cloud-based integration middleware solution. The

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Best Practices for ERP Implementation
Is your organization just beginning an enterprise resource planning (ERP) project, in mid-installation, or trying to recover from a failed or stalled

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Case Study: Best Foam Fabricators
As a supplier to the automotive industry, Best Foam Fabricators often needed to expedite parts to customers to fill orders. This meant the company was spending

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Best-of-Class Financial Systems: an Alternative to ERP
In Best-of-class Financial Systems: An Alternative to ERP, find outhow a best-in-class financial system might deliver all the functionalityyou real...

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HCIMS - Time and Attendance RFI/RFP Template
Time Data, Processing, Reporting, and Product Technology

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Cezanne HR Time Management
Time is the latest addition to Cezanne HR’s expanding suite of HR software solutions. It allows employees to quickly and easily record how they are using their

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Best Practices for Managing Just-in-Time Production
Find out in the Focus brief Best Practices for Managing Just-in-time Production.

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Integrating Lean Practices and ERP
Many organizations are undertaking some form of lean initiative, but if one were to ask one hundred different people, one would probably different explanations

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6 Best Practices for Selecting ERP Software
In 6 Best Practices for Selecting ERP Software , a group of ERP experts gives you a checklist of the most important steps to take and questions to ...

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