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Soffront Software
Soffront Software, Inc., established in 1992 and located in Fremont, California (US), offers an integrated CRM solution spanning marketing, sales, customer

helpdesk script  Customer Portal, Customer Relationship Management, Defect Tracking, Helpdesk, Knowledge Management, Marketing Automation, Portal, Sales Force Automation,CRM,is soffront publicly traded,soffront crm implementation pdf doc,soffront crm india,soffront crm price,soffront crm pricing,soffront india vendors,soffront license,soffront license costs,soffront opensource,soffront price,soffront reviews,soffront script,soffront vs axapta,talisma comparison soffront,when was the soffront crm implement Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » helpdesk script


10 Errors to Avoid When Commissioning a Data Center
Data center commissioning requires tight coordination between vendors, facilities, IT departments, engineers, the commissioning agent, and others. Managed

helpdesk script  Errors to Avoid When Commissioning a Data Center 10 Errors to Avoid When Commissioning a Data Center If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. APC certified installation and commissioning of your solution ensures your equipment is configured for optimal performance, saving you time and money and extending the life of your hardware solution. Source : APC Resources Related to Avoid When Commissioning a Data Center : Data Center Read More...
How Some ERP Vendors Demonstrated - Warts and All Part 1
Contrary to what vendors may contend, not all of them are able to provide an effective out-of-the-box solution that satisfies the critical requirements of an

helpdesk script  Some ERP Vendors Demonstrated - Warts and All Part 1 How Some ERP Vendors Demonstrated - Warts And All Overview  The subject of this case study is the synopsis of a crucial step within every software selection process - finalist vendors' scripted scenarios software demonstrations; this particular series of events took place in February/March 2001. The importance of this milestone in any software selection undertaking has been widely publicized (for more information, see An Overview of the Knowledge Read More...
Legacy Single Sign-On: Novell, Evidian, IBM, PassGo, or Computer Associates?
As the complexity of enterprise systems increases, users are often forced to remember more and more passwords. As the demand on users increases, many users

helpdesk script  a full 30% of helpdesk calls were password related. The report went on to suggest that each password reset cost the average company about $32. At first, $32 for a password reset seems like an excessively high figure. However, when you consider the amount of money that the company is paying the helpdesk staff and the person who needs their password, you can see how much money can be wasted on non-productive time. The time that the user spends trying to guess their password, phoning the helpdesk, and Read More...
The 11th Vendor Shootout for ERP: Observations - Part 1
Over the last few years I have repeatedly seen ads for the Vendor ShootoutTM for ERP event appearing in TEC’s website banners and newsletters. In addition, I

helpdesk script  11th Vendor Shootout for ERP: Observations - Part 1 Over the last few years I have repeatedly seen ads for the Vendor Shootout TM for ERP  event  appearing in TEC ’s website banners and newsletters. In addition, I would come across mentions of the event in other industry magazines, press releases (PRs), social media feeds, Web site banners, and so on and so forth. Needless to say, I was curious (and dismayed by my lack of information) about the event that even carried the “Moderated by TEC” Read More...
United Messaging to Provide Enhanced ASP Messaging Services
Through a combination of enhancement offerings such as anti-spam, anti-virus and enhanced fault tolerance, look to see United Messaging to maintain its foothold

helpdesk script  Messaging also offers 24x7 helpdesk and monitoring, and provides software, hardware and training where necessary. User Recommendations One of the most highly visible, mission critical outsourcing applications is electronic messaging, which makes up the backbone of many corporate organizations. When evaluating your ASP, verify that it offers built in protection from viruses, spamming and denial of service attacks. Verify that support is 24x7 and that monitoring is enabled to prevent unnecessary downtime. Read More...
xTuple ERP
The xTuple enterprise resource planning (ERP) software is available in three editions. The open-source PostBooks Edition contains functionality for basic

helpdesk script  ERP The xTuple enterprise resource planning (ERP) software is available in three editions. The open-source PostBooks Edition contains functionality for basic accounting, including general ledger (GL), accounts receivable (AR), and accounts payable (AP). It also includes fully integrated customer relationship management (CRM) functionality, as well as functionality for sales, purchasing, product definition, inventory, light manufacturing, and reporting. The commercially licensed Standard Edition Read More...
Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 1: Recent Announcements
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002 will, for some more tenacious Tier 2

helpdesk script  Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 1: Recent Announcements Event Summary Microsoft 's acquisition of Great Plains , MAPICS' acquisition of Pivotpoint, and the merger of former Navision Software and Damgaard in 2000, combined with the anxiety of the then only looming economic slowdown, triggered the spate of mergers & acquisitions throughout 2001 (see The Mid-Market Is Consolidating, Lo And Behold ). As the ground seems to be settling down from quakes and tremors of these mergers, s Read More...
Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

helpdesk script  (CRM) solutions such as helpdesk, order fulfillment system (OFS), and enterprise resource planning (ERP). The company built a world-class collaboration platform that was informed by IDEO , an innovation and design firm, which connects collaboration with traditional knowledge. Delivering the next-generation knowledge platform and providing best-in-class multichannel customer service and sales solutions is the core of Moxie. Moxie Product Marketer Adds More Flavor To zoom in into some of the aforementioned Read More...
Not All Acquisitions Happen: JDA and QRS Part One: Event and Market Impact
Recent QRS' announcement that it has terminated its agreement to merge with JDA Software, while, in a separate announcement, it stated that it will be acquired

helpdesk script  All Acquisitions Happen: JDA and QRS Part One: Event and Market Impact Event Summary In mid-July, JDA Software Group Inc . (NASDAQ: JDAS), a prominent global provider of integrated software and professional services for the retail demand chain with over 4,500 customers, and QRS Corporation (NASDAQ: QRSI), a leading provider of collaborative commerce and trading community building solutions, with nearly 10,000 retail and manufacturing customers, announced a definitive agreement for JDA to acquire QRS as Read More...
Are ERP Consolidators (
Even in such a volatile stock market and under investor/regulatory scrutiny, going public as a means of getting some capital investment is still an option

helpdesk script  to supporting a sophisticated helpdesk system, Consona continuously invests in the people and tools required to deliver superior customer care. Another related tenet here is the product quality over the next new thing attitude. Namely, while technology is important, it long ago became clear to Consona that building trendy new features in the latest & greatest technology is not necessarily the way to add value to customers' business. It costs everyone a lot of money, while product quality and functional Read More...
i2 Paints Broad Strokes at eDay
i2 receives a great deal of criticism for delivering less than it sells, but remains the one SCM vendor most capable to realize its vision.

helpdesk script  from implementation consultants and helpdesk support personnel. Most vendors have committees that review current applications, bug reports, market trends, customer requests, etc., and decide which features to include and which new applications to pursue. As talented as the people in these groups may be, the ideas that reach development are nevertheless many times removed from the point where the applications will be used - the real world. User Recommendations Marketing people are adept at taking Read More...
How to Select an ERP System When You’re Dead
When Nietzsche declared in 1882 that “God is dead,” I’ll bet he had no idea that ERP system vendors were already queuing up to fill the gap.He just wasn’t

helpdesk script  to Select an ERP System When You’re Dead When Nietzsche declared in 1882 that “ God is dead ,” I’ll bet he had no idea that ERP system vendors were already queuing up to fill the gap. He just wasn’t the practical, forward-thinking kind, that was his problem (Nietzsche, I mean, not God). Now, in heaven, they take the long view. So when they started casting around for a replacement to their legacy system, they took the time to conduct a thorough software evaluation process. Which meant, of Read More...
Software Piloting: How Do You Fly This Plane
Piloting the software is one of, if not the most, critical event in the project life cycle. If done well, the pilot will uncover issues before they become

helpdesk script  Piloting: How Do You Fly This Plane Software Piloting: How Do You Fly This Plane Featured Author - Joseph J. Strub - December 23, 2003 Introduction Due to its complex integration issues and cross-departmental impact, implementing a large ERP software package is a formidable process. Good project planning, with its key events such as software installation, training, and data conversions, can guide a team to a successful and smooth go live. Piloting the software is one of, if not the most, Read More...

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