X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 helpdesk survey


Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

helpdesk survey  , Employee Self Service Helpdesk , Employee Self Service Training , Employee Self Service Shortcut , Employee Self Service Module , Employee Self Service Responsibility , Employee Self Service Portal , Web Based Employee Self Service , Employee Self Service Component , Accessing Employee Self Service , Free Employee Self Service , Access Employee Self Service , Banner Employee Self Service , Best Net Employee Self Service , Limited Brands Employee Self Service , Sharepoint Employee Self Service Benefits

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » helpdesk survey

9 Critical Characteristics to Demand from Your Timesheet Vendor


If you’ve outgrown your paper-based timesheet system, or if you have multiple time collection systems, it gets hard to understand project costs, figure out what people are working on, and send error-free bills to your customers. That’s why you need to be sure you’ll be immune to the most common problems people experience when buying a timesheet collection automation system.

helpdesk survey   Read More

A Lexicon for Customer Relationship Management Success


Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best mentality.

helpdesk survey   Read More

End-user Performance: Building and Maintaining ROI


Software alone is not enough to make your business run more smoothly and cost-effectively. For software to deliver value to your organization, your users must have the skills to use it accurately and intelligently. With careful planning and the right process improvement tools, best-in-class businesses are creating performance cycles that establish user acceptance and understanding up front. Shouldn’t your business be one of them?

helpdesk survey   Read More

Case Study: Survey Applications


A global marketing information firm was conducting paper- and telephone-based employee exit surveys. However, its manual process was time-consuming and costly. There was also the challenge of obtaining honest, accurate data from the employees in a completely confidential manner. Thus, the firm needed to automate its manual employee exit survey process, and replace it with a web-based application.

helpdesk survey   Read More

ERP User Satisfaction Survey: Summary


In 2011, 1,923 participants from 17 countries responded to a survey on enterprise resource planning (ERP) user satsifaction. Download this summary report to learn their motivations for implementing a new ERP system, the objectives they were pursuing, the main problems they experienced during implementation, and an overall ERP satisfaction barometer.

helpdesk survey   Read More

Market Focus Report: The Value of Mobile and Social for CRM


Nucleus Research surveyed 223 CRM decision makers to analyze the benefits of adding mobile device access and social capabilities to CRM. Respondents included small, medium, and large enterprises using both on-demand and on-premise CRM applications. Results show that adding mobile access and social collaboration to CRM delivers significant benefits to organizations. See why you should consider mobile and social CRM adoption.

helpdesk survey   Read More

Unlocking Working Capital: Best Practices for Reducing Inventory


Two-thirds of the 400 survey participants in a 2007 Aberdeen report about inventory management place a high priority on working capital optimization. Many companies are reconsidering their business strategies, including implementing appropriate technology platforms that help automate supply chain processes. Learn about cost-effective and practical ways to reduce inventory so that working capital can be released.

helpdesk survey   Read More

TEC 2013 ERP Market Survey Report: What Organizations Want in Enterprise Resource Planning Software


This report is based on aggregate data collected from more than from more than 11,800 ERP software comparisons performed using Technology Evaluation Centers’ (TEC’s) TEC Advisor software selection application. Read this report to see what TEC data reveals about what your peers are looking for in ERP solutions, including the most common ERP requirements for customization, delivery model, functionalities, and sever and database platforms.

helpdesk survey   Read More

BI on the Go . . . So, Who’s Using Mobile BI?


In this first of two posts, TEC senior BI and data management analyst Jorge García presents some of the main findings of the TEC 2014 mobile survey on the usage of mobile BI offerings by enterprises—who's using mobile BI offerings and from which vendors, and which industry is showing the interest in mobile BI solutions.

helpdesk survey   Read More

Stepping Up to the Challenge: CMO Insights from the Global C-suite Study


This IBM Institute for Business Value report, based on the responses from a survey of 524 CMOs, focuses on how CMOs are helping their enterprises become more “customer-activated.” Very few CMOs have made much progress in building a robust digital marketing capability. CMOs told us there are three prerequisites to being able to do this: using data analytics to get a much deeper understanding of customers, individually as well as collectively; designing rewarding customer experiences; and capitalizing on new technologies to provide those experiences smartly and efficiently.

helpdesk survey   Read More