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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 helpdesk systems


Dassault Systèmes Introduces EXALEAD OneCall for Astute Customer Interactions
There is certainly no dearth of software packages for multichannel customer service and helpdesk. Think of Oracle’s vast offering (based on the acquisitions of

helpdesk systems  multichannel customer service and helpdesk. Think of Oracle ’s vast offering (based on the acquisitions of Siebel , RightNow , InQuira , and Endeca ), salesforce.com ’s Service Cloud , Pegasystems , KANA Software , Moxie Software , etc. As consumers become ever more informed about the purchasing options available to them, the volume and complexity of questions are increasing. These questions can also come from multiple channels, and the data to help answer them can be found via many different systems

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Merchandising Systems

Merchandising systems are the enterprise back and front-office software solutions upon which the majority of retailers rely to manage and support their daily tasks. These systems typically record product performance, which allows buyers to purchase merchandise according to that information and to make accurate merchandise decisions. Moreover, retail systems have capabilities for tracking inventory, capturing sales data, and managing retail prices. 

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Documents related to » helpdesk systems

Call Center Protocols: Getting Problems Solved!


Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge

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Employee and Manager Self-Service: A Virtual Chameleon in the Workplace


In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units while blending seamlessly with existing systems. This white paper provides insight into how ESS

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Call Center Buyer’s Guide


A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

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9 Critical Characteristics to Demand from Your Timesheet Vendor


If you’ve outgrown your paper-based timesheet system, or if you have multiple time collection systems, it gets hard to understand project costs, figure out what people are working on, and send error-free bills to your customers. That’s why you need to be sure you’ll be immune to the most common problems people experience when buying a timesheet collection automation system.

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Waer Systems Limited


For over ten years, Waer Systems has been an international provider of replenishment management systems (RMS) and supply chain management (SCM). Its solutions apply to manufacturing, "pick, pack and print label" (3PL), distribution, and warehouse environments. Waer Systems focuses on designing and implementing supply chain processes that integrate lean principles and RMS technology. The company has offices in the UK, the US, and France.

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arvato systems


arvato systems is the Asian division of arvato Group, a global IT service provider, which is part of the IT services division of the media conglomerate Bertelsmann AG. avarto system (Asia Pacific) is dedicated to solutions-based consulting and custom application development in Asia. As an international solution provider with over 30 years of experience, arvato systems has accumulated an extraordinary level of IT expertise while dedicated to solutions-based consulting and custom application development in Asia. The comprehensive spectrum of services offers everything your IT system will need to brave the future, from planning and development through to implementation and maintenance.

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Maxwell Systems


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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Primavera Systems


Located in Bala Cynwyd, Pennsylvania (US), Primavera Systems Inc. is a product portfolio management company that has provided industry specific solutions to more than 75,000 customers, globally. It was established in 1983 and has serviced a number of industries, including aerospace and defense, financial services, high technology, and chemicals.

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Wylie Systems Inc


Headquartered in Burlington, Ontario (Canada), Wylie Systems, Inc. specializes in point-of-sale (POS) and Web-based information.

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Embedded Systems Development: Three Proven Practices for Speed and Agility


Many manufacturers are incorporating embedded systems into their products to meet the growing demand. While this approach offers exciting opportunities for innovation, it also adds a level of complexity to products that have zero tolerance for bugs and must beat the competition to market. But companies that successfully address these challenges are seeing higher profitability—in spite of the current economy. Find out why.

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