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Quantifying the Value of Software Asset Management
If you’re not up to speed on the key benefits of software asset management (SAM) solutions, this overview can help. Additionally, you’ll learn about the areas

helpdesk ticket system  information instantly at the helpdesk representative’s fingertips, shortening the length of calls dramatically. Additionally, because SAM applications make it easy to determine which software packages are unlicensed or not “corporate-sanctioned”, support professionals can avoid spending time on issues related to unauthorized software. The potential annual savings achieved through increased IT support efficiency can be calculated as follows: Number of PCs X Average number of annual support tickets Read More...

On-demand ERP in the Enterprise: A Practical CIO Guide to Implementation
Discover a framework for crafting a software-as-a-service (SaaS) strategy in your company. Examine key concerns such as data integrity, maintaining compliance

helpdesk ticket system  detail of performance reporting Helpdesk support access (by role, channel and hours) and response times Time to resolve a support ticket Time to resolve a billing or customer service query Technology and functional upgrade cycles? What are my requirements for functional scope and adaptability? Integration capabilities for connecting to enterprise and local systems Complexity and detail of processes to be automated Language, currency, tax and regulatory variations Number of separate business and Read More...
Health Care Information Management System (HCIMS)
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Documents related to » helpdesk ticket system


Content Management System Pocket Guide
As with any project, implementing a new content management system (CMS) for your web site must start with a set of ideas outlining the types of services

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Matching the Correct Phone System to Your Business
Are you spending more time than you anticipated shopping for a new business phone system? This comprehensive listing reviews leading phone systems on the market

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9 Important Business Phone System Buyer Questions
In 9 Important Business Phone System Buyer Questions, you'll find the key questions to help you get the right business phone system at the best possible price.

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How to Create a Business Case for Your Human Resources System
Getting CFO or CEO approval to purchase a new software system is often a challenge—but more so if that system is for human resources (HR), as HR is not

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Top 8 Questions to Ask Your Phone System Vendor
To help you out, here are the eight crucial questions to ask when evaluating and negotiating a phone system deal.

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How to Select an ERP System When You’re Dead
When Nietzsche declared in 1882 that “God is dead,” I’ll bet he had no idea that ERP system vendors were already queuing up to fill the gap.He just wasn’t

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myStaffingPro Applicant Tracking System
HR Services, Inc.'s myStaffingPro is a web-based applicant tracking system. The standard solution system features applicant, administrative, and user

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System Health Check


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Development of an Internet Payment Processing System
This article describes the author's experience with the development of the first Yugoslav Internet payment processing system. The system's architecture is very

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Dealership Management System: What Is It and Who Needs It?
What Is a DMS?When one talks about a DMS, people usually think about a document management system, a data management system, or even a destroyer mine

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Selecting a CMMS System
There are many CMMS and MRO systems in the market, each one with specific features that can bring benefits to airlines or repair shops. An airline's needs must

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10 Mistakes to Avoid When Buying a Business Phone System
10 Mistakes to Avoid When Buying a Business Phone System. Here are 10 common mistakes buyers make when purchasing a new phone system and how to av...

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