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Building a Business Case for Enterprise Spyware Protection
It is sometimes difficult to quantify the scope of spyware problems within corporate environments. The least noticeable effect of spyware is to slow network and

helpdesk ticketing  X (average time of helpdesk call for detection and removal by end-user during the call)) + ((average end-user labor cost/hour) X (estimated hours of lost productivity due to system slowness before the problem is reported)) 4. SINGLE INCIDENT COST ESTIMATE FOR CORPORATE RISK ELEMENTS = (estimate must be provided by in-house risk manager or industry consultant) How your risk manager calculates the probability of the corporate risk elements depends upon the number of employees whose workstations represent Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » helpdesk ticketing


Dassault Systèmes Introduces EXALEAD OneCall for Astute Customer Interactions
There is certainly no dearth of software packages for multichannel customer service and helpdesk. Think of Oracle’s vast offering (based on the acquisitions of

helpdesk ticketing  multichannel customer service and helpdesk. Think of Oracle ’s vast offering (based on the acquisitions of Siebel , RightNow , InQuira , and Endeca ), salesforce.com ’s Service Cloud , Pegasystems , KANA Software , Moxie Software , etc. As consumers become ever more informed about the purchasing options available to them, the volume and complexity of questions are increasing. These questions can also come from multiple channels, and the data to help answer them can be found via many different systems Read More...
SSA GT Beefs Up BPCS V8 Through Partnerships' Spree
With a flurry of alliance making activities, SSA GT is executing a strategy to save the company from oblivion by extending the value proposition to existing

helpdesk ticketing  Agreements (SLAs). BPCS CRM Helpdesk - an enterprise-wide incident (call) management system that enables IT groups to assist internal staff with their requests and schedules and coordinates training courses for internal staff and maintains profiles on skill levels. OEM Agreement With Digital Union SOctober 29, SSA GT and Digital Union , a UK-based e-business solutions provider for small to medium-sized enterprises, announced an OEM agreement that allows SSA GT to offer its clients BPCS eProcurement , Read More...
IBS-Slow but Steady (and Demand-Driven) May Win the SCM Race
IBS, a conservative Swedish enterprise resource planning and supply chain management, seems to be making right moves to remain the leader within its selected

helpdesk ticketing  provide installation, training, and helpdesk services for IBS' enterprise software on the Russian market. Cinimex is also an IBM business partner with extensive experience and has certified engineers on the IBM iSeries platform. In Russia, it is essential to find a strong local partner, since local references to support the decision-making process is needed. Additionally, the support services must be in Russian and as close to the customer as possible. Thus, IBS' enterprise software has been translated Read More...
Data Mining: The Brains Behind eCRM
Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool for putting data to work. Data

helpdesk ticketing  accessed by management, salespeople, helpdesk personnel, and others to match customer needs with product plans and offerings, remind customers of service requirements, and know what other products a customer has purchased. CRM of course existed before there was an information industry; even the great salesmen of literature such as Willie Loman and Professor Harold Hill owed their successes to knowing their customers and what those customers wanted. CRM has been a vital information industry segment for Read More...
ERP ROI in Only 9 Months
Nucleus Research reports that NetSuite, a leading integrated Web-based business software suite, can deliver a positive return on investment (ROI) in fewer than

helpdesk ticketing  erp roi,free erp software,locate erp solutions,financial and accounting erp software,calculating roi of an erp implementation,erp roi debate,2009 top10 erp systems Read More...
Quote-to-order: A Newcomer Causes a Stir in the Market
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded by BigMachines, whereas some

helpdesk ticketing  resources, telecommunications infrastructure, and helpdesk systems across multiple office locations to support its growing global customer base. In addition, BigMachines expanded its partnerships with other technology and service providers to include ATG , Xactly Corporation , and Right90 . Recently, the company acquired its first joint customers through Right90 and Xactly. For Right90, data coming from BigMachines quotes and orders is integrated to Right90's forecasting solution at both the quote and Read More...
Spencer Technologies Selects IFS Metrix Service Management
Adding to its ongoing array of wins in the realm of filed service management (FSM), IFS recently announced that Spencer Technologies, a provider of network

helpdesk ticketing  staging/integrations, telephony support, helpdesk, and project management. Given the company’s significant number of technicians working at customer sites, and the demanding nature of its multisite retail and food service customers, moving to a best-of-breed FSM solution made sense. Reportedly, IFS Metrix won this deal over Astea International . Spencer Technologies believes that this FSM investment will help it on following two levels: The IFS Mobile platform should help its technicians Read More...
Emptoris: Powered Up to Empower Global 2000 Users
Since its founding in 1999, Emptoris has evolved into a world leader in strategic supply, category spend, and enterprise contract management solutions, and was

helpdesk ticketing  IT departments and in-house helpdesks. Telecom spend is not only about whether billing and call accounting (e.g., call collection, rating, presentment/reporting, fraud detection, chargebacks, etc.) are correct, but also about asset management. Effective asset management means ensuring termed devices are canceled in due time, tracking orders, monitoring asset costs more precisely, and monitoring of overall accounts, plans, minutes, and charges. MDM software secures, monitors, manages, and supports mobile Read More...
United Messaging to Provide Enhanced ASP Messaging Services
Through a combination of enhancement offerings such as anti-spam, anti-virus and enhanced fault tolerance, look to see United Messaging to maintain its foothold

helpdesk ticketing  Messaging also offers 24x7 helpdesk and monitoring, and provides software, hardware and training where necessary. User Recommendations One of the most highly visible, mission critical outsourcing applications is electronic messaging, which makes up the backbone of many corporate organizations. When evaluating your ASP, verify that it offers built in protection from viruses, spamming and denial of service attacks. Verify that support is 24x7 and that monitoring is enabled to prevent unnecessary downtime. Read More...
Network Associates Hopes to Rekindle the Flame
Though the security market has been exploding, Network Associates, Inc. (NAI) will likely post a loss for FY'99. However, don't expect the security monolith to

helpdesk ticketing  has wrapped its MagicSolutions helpdesk product around its new portal, MyCio.Com in hopes to spark some interest through a new front door. Source: NAI MyCio.com is being marketed as your virtual Chief Internet Officer with the strategy that whatever your information technology problem is, NAI can point you to an appropriate solution. Since high-level technology decisions typically are made by CIOs, and CIOs are becoming more visible in Fortune500 organizations, this is clearly a timely approach, and one Read More...
RTI's CRM Applications Rivals The Major League Providers
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and

helpdesk ticketing  industry that requires service, helpdesk, marketing campaign, and sales automation. RTI now has the ability to build upon its software industry foundations, from which to expand to other industries requiring similar service, helpdesk, marketing and sales requirements. Rather than promoting its tool to horizontal markets, RTI intends to keep expanding in specialized niches particularly within Healthcare, Pharmaceutical and Biotechnology industries. As it stands now, the product's strengths, particularly Read More...
Are ERP Consolidators (
Even in such a volatile stock market and under investor/regulatory scrutiny, going public as a means of getting some capital investment is still an option

helpdesk ticketing  to supporting a sophisticated helpdesk system, Consona continuously invests in the people and tools required to deliver superior customer care. Another related tenet here is the product quality over the next new thing attitude. Namely, while technology is important, it long ago became clear to Consona that building trendy new features in the latest & greatest technology is not necessarily the way to add value to customers' business. It costs everyone a lot of money, while product quality and functional Read More...
9 Critical Characteristics to Demand from Your Timesheet Vendor
If you’ve outgrown your paper-based timesheet system, or if you have multiple time collection systems, it gets hard to understand project costs, figure out what

helpdesk ticketing  published in your automated helpdesk tool? Is your support staff part of the sales team? In what time can you guarantee me responses? Can I talk to 3 recent customers that are happy with your support? What is your average response time? What did your most recent support poll turn up as the overall satisfaction level for your supported customers? Do you even do such polling? What percentage of your customers renew their maintenance contracts each year?” How We Do It - We have both automated support with Read More...

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