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Software Functionality Revealed in Detail
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 helpdesk ticketing


Building a Business Case for Enterprise Spyware Protection
It is sometimes difficult to quantify the scope of spyware problems within corporate environments. The least noticeable effect of spyware is to slow network and

helpdesk ticketing  X (average time of helpdesk call for detection and removal by end-user during the call)) + ((average end-user labor cost/hour) X (estimated hours of lost productivity due to system slowness before the problem is reported)) 4. SINGLE INCIDENT COST ESTIMATE FOR CORPORATE RISK ELEMENTS = (estimate must be provided by in-house risk manager or industry consultant) How your risk manager calculates the probability of the corporate risk elements depends upon the number of employees whose workstations represent

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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SSA GT Beefs Up BPCS V8 Through Partnerships' Spree


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IBS-Slow but Steady (and Demand-Driven) May Win the SCM Race


IBS, a conservative Swedish enterprise resource planning and supply chain management, seems to be making right moves to remain the leader within its selected segments. However, the road to becoming uniformly globally recognized player will not be smooth.

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Data Mining: The Brains Behind eCRM


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Quote-to-order: A Newcomer Causes a Stir in the Market


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Spencer Technologies Selects IFS Metrix Service Management


Adding to its ongoing array of wins in the realm of filed service management (FSM), IFS recently announced that Spencer Technologies, a provider of network design, infrastructure installation, and technology deployment services for retail locations, has selected IFS Metrix Service Management as its FSM solution. Spencer Technologies, of Northborough, Massachusetts, will use IFS Metrix Service

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Emptoris: Powered Up to Empower Global 2000 Users


Since its founding in 1999, Emptoris has evolved into a world leader in strategic supply, category spend, and enterprise contract management solutions, and was recently acquired by IBM. TEC principal analyst P.J. Jakovljevic takes a close-up look at the functionality—and at telecom expense management (TEM) in particular—that makes Emptoris solutions a success among Forbes Global 2000 companies.

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United Messaging to Provide Enhanced ASP Messaging Services


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Network Associates Hopes to Rekindle the Flame


Though the security market has been exploding, Network Associates, Inc. (NAI) will likely post a loss for FY'99. However, don't expect the security monolith to be down for the count. Year 2000 will be a better year. The momentum of the market will add enough spark to NAI's new corporate strategy to ignite a profitability flame and help it regain its stance.

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RTI's CRM Applications Rivals The Major League Providers


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Are ERP Consolidators ("Assemblers") Really Running Out of Steam ("VC Dough")?


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9 Critical Characteristics to Demand from Your Timesheet Vendor


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