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Call Center Protocols: Getting Problems Solved!
Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving

helpdesk tickets  status. However, the on-call helpdesk manager had to be notified immediately, and he would personally assign the appropriate technician to resolve the problem ASAP. Severity 4 • how-to questions This ticket could take up to a couple of days to resolve, as it was not a top priority. Usually, the graveyard shift CSAs handled the non-pressing issues when they had downtime. It should always be remembered that the call center environment involves more than just systems and protocols; it also involves the Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » helpdesk tickets


Quantifying the Value of Software Asset Management
If you’re not up to speed on the key benefits of software asset management (SAM) solutions, this overview can help. Additionally, you’ll learn about the areas

helpdesk tickets  500 PCs, averaging 4 helpdesk tickets per PC per year, and assuming a $40 cost per ticket, this can amount to annual savings of $16,000. Automated and Accelerated Software Audits Manual software inventory audits are a cumbersome, time-consuming endeavor for IT teams. Additionally, they are highly error-prone, and often require re-work when human mistakes are uncovered. An SAM application fully automates all activities related to software inventory tracking and auditing, reducing related expenses as Read More...
CRM for Manufacturing vs. Regular CRM
A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and

helpdesk tickets   Read More...
4 Key Steps to Automate IT Security Compliance
An unprecedented wave of security breaches has led to the establishment of technical standards, IT governance frameworks and laws designed to improve and

helpdesk tickets  Key Steps to Automate IT Security Compliance 4 Key Steps to Automate IT Security Compliance If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Qualys® is headquartered in Redwood Shores, California, with offices in France, Germany, the U.K., Japan and Hong Kong, and has partners worldwide. Source : Qualys Resources Related to IT Security Compliance : Risk (Wikipedia) 4 Key Steps to Automate IT Security Compliance A Unified Approach for Read More...
Netvibes MisoData-Curing the Big Data Hangover
At the recently held E2 Conference in Boston, Netvibes launched MisoData as a way to chart, automate, and compare any internal or external data and reports for

helpdesk tickets   Read More...
IT Trends Lead SAP to More Precise Customer Experience Offering
Many enterprise software events that I have recently attended have discussed the intersection of the following forces and IT trends: cloud computing, the

helpdesk tickets  Trends Lead SAP to More Precise Customer Experience Offering Many enterprise software events that I have recently attended have discussed the intersection of the following forces and IT trends: cloud computing, the benefits and caveats of which have been talked about ad nauseam, but the major premise is remote access for users via a mere Internet connection the so-called big data explosion in terms of volume, variety, and velocity (thus sometimes even referred to as “fast data”) and the advent of Read More...
What’s Up with xTuple-and Open Source ERP?
You may be wondering how the open-source ERP vendor xTuple operating with a workforce of only 27 can compete on the same stage with the software giants. Find

helpdesk tickets  interfaces [APIs], etc.) and helpdesk support—and the ability to run a mix of Mobile Web and Desktop clients. The general idea is that each major version number in the 4.x series will see at least one new module ported to the Mobile Web client. For example, 4.1 will almost certainly be sales order management; 4.2 will likely be inventory management and all the related commercially-licensed manufacturing and distribution functionality. We will continue with the same functional distinctions between our Read More...
Who Alleges The PRM Market Consolidation?
Many surveys have purported that there are twice as many manufacturers that cannot integrate their ordering systems with those of their partners and

helpdesk tickets  after-sale services and support, helpdesk functions, and both use the portal model for displaying information, as most links with users are through a web-browser or a thin client extranet setup. Organizations that sell their products/services through complex networks of partners (e.g., dealers, affiliates, VARs, resellers) are indeed leveraging Web-based solutions to better service and sell via these channel partners, owing to the increased technophobia and aversion to the IT going downstream the Read More...
How Midsize Businesses Can Reduce Costs, Secure Data, and Ensure Compliance with an Identity Management Program
A strong identity management platform plays dual roles: gatekeeper and guardian of business intelligence (BI) and data. Midsize businesses can’t operate

helpdesk tickets  Midsize Businesses Can Reduce Costs, Secure Data, and Ensure Compliance with an Identity Management Program How Midsize Businesses Can Reduce Costs, Secure Data, and Ensure Compliance with an Identity Management Program If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Oracle has been helping customers like you manage your business systems and information with reliable, secure, and integrated technologies. Source : Oracle Resources Read More...
Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

helpdesk tickets  equipment | call center helpdesk | call center inbound | call center industry | call center learning solutions | call center management | call center management solution | call center monitoring | call center operator | call center outbound | call center outsourcing | call center performance | call center phone solutions | call center products | call center recording solutions | call center report | call center representative | call center software solution | call center solution | call center solutions Read More...
Buyer’s Guide: Managed Hosting Services
Hosting a Web site in-house can be expensive, as it requires the necessary hardware and software and power and security precautions@not to mention the cost of

helpdesk tickets  Guide: Managed Hosting Services Buyer's Guide: Managed Hosting Services If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader.   The Information Technology market is steadily bifurcating into a commoditized infrastructure market with a rapidly shifting layer of applications and services. Whether its virtualization, network monitoring, or the emergence of DPS, there are a number of market dynamics having a tremendous impact on buyers Read More...
A Primer on Lean Manufacturing Using Microsoft Dynamics AX: Case Studies
To enable organizations to support lean and traditional manufacturing practices in a single system, Microsoft Dynamics AX has incorporated lean manufacturing

helpdesk tickets  Primer on Lean Manufacturing Using Microsoft Dynamics AX: Case Studies A lean manufacturing environment employs kanbans for coordinating and executing material replenishment. The definition of kanban policies governs the creation and behavior of kanban tickets, as described in part one of this series (please see A Primer on Lean Manufacturing Using Microsoft Dynamics ). Case studies provide one approach for understanding how kanbans support variations in lean practices, including the case where a work Read More...
On-demand ERP in the Enterprise: A Practical CIO Guide to Implementation
Discover a framework for crafting a software-as-a-service (SaaS) strategy in your company. Examine key concerns such as data integrity, maintaining compliance

helpdesk tickets  detail of performance reporting Helpdesk support access (by role, channel and hours) and response times Time to resolve a support ticket Time to resolve a billing or customer service query Technology and functional upgrade cycles? What are my requirements for functional scope and adaptability? Integration capabilities for connecting to enterprise and local systems Complexity and detail of processes to be automated Language, currency, tax and regulatory variations Number of separate business and Read More...
Why Service Matters: Enterprise Solutions, Market Differentiation, and IQMS
While IQMS resembles many of its peers from the lower-end of the enterprise applications market, IQMS can tout its comprehensive one-source delivery and

helpdesk tickets  IQMS,enterprise resource management system,ERP,customer relationship management,CRM,EnterpriseIQ,repetitive manufacturing,injection plastics molding/extruding and rubber industries,Oracle,value proposition,IQ Accounting & Financial Management,IQ Sales & Distribution,IQ CRM,IQ Purchasing,IQ Workforce Read More...

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