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An Interview with Shoshana Zuboff and James Maxmin
Many corporations have failed the customer; they focus on transactions, rather than customers. Ann Grackin recently talked to Shoshana Zuboff and James Maxmin

helpsap  or service. People want help to live their lives the way they want to. But for companies to understand this, they have to get out of organizational space and get into individual space. Ann: Now, that is an irony, since the concept of multi-channel services was to provide customer intimacy, it has actually done the opposite. Instead of more hands to help' or a have it your way' (web, catalogue, store, etc.), there is less care for customers in many industries. Absent is what you call in the book deep Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » helpsap


An Interview with Shoshana Zuboff and James Maxmin
Many corporations have failed the customer; they focus on transactions, rather than customers. Ann Grackin recently talked to Shoshana Zuboff and James Maxmin

helpsap  or service. People want help to live their lives the way they want to. But for companies to understand this, they have to get out of organizational space and get into individual space. Ann: Now, that is an irony, since the concept of multi-channel services was to provide customer intimacy, it has actually done the opposite. Instead of more hands to help' or a have it your way' (web, catalogue, store, etc.), there is less care for customers in many industries. Absent is what you call in the book deep Read More...

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