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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » hewlettpackard.com customer service


The Human Capital Management Market-Hot, but also Overpopulated?
Many human capital management (HCM) vendors try to cover most of the bases through broader product suites. While there have been noticeable consolidation moves

hewlettpackard.com customer service  HR,human resources,HRMS,human resources management systems,HCM,human capital management,performance management systems,HCM trends,HR metrics,talent management Read More...
Finding YOUR Next - Michael Jordan - How New Technology-Driven Assessment Processes Will Improve Talent Acquisition
Human capital is the most valuable asset of any organization and human resources must be more strategic and provide more value, rather than be solely a cost

hewlettpackard.com customer service  talent acquisition,talent acquisition best practices,talent acquisition center,talent acquisition challenge,talent acquisition community,talent acquisition conference,talent acquisition consultant,talent acquisition definition Read More...
Madness? Mergers, Acquisitions, and Divestitures
One of the riskiest moves company stakeholders can make is to acquire and merge with another company or to divest themselves of company assets. Despite the best

hewlettpackard.com customer service  mergers acquisitions divestitures,mergers acquisitions m&a,acquisitions divestitures innovation performance,business planning consolidation,acquisitions divestitures finance practice,business objects acquisition madness Read More...
Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

hewlettpackard.com customer service  improve customer service,voice customer,customer service email,customer experience,customer care solutions,customer service training programs,business solutions,improve customer satisfaction,customer service surveys,customer loyalty training,crm software,improving customer satisfaction Read More...
Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

hewlettpackard.com customer service  giving service companies fast start,giving,service,companies,fast,start,service companies fast start,giving companies fast start,giving service fast start,giving service companies start,giving service companies fast. Read More...
Voice of the Customer Analytics
Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of

hewlettpackard.com customer service   Read More...
IFS Field Service Management
IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service

hewlettpackard.com customer service  FSM,Field Service Management Read More...
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

hewlettpackard.com customer service   Read More...
We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices
The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it

hewlettpackard.com customer service   Read More...
Service Differentiation: Your 3-Step Plan
Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with

hewlettpackard.com customer service  field service scheduling,field service optimization,dynamic scheduling and dispatching,services organizations,workforce scheduling,workforce sheduling optimization,service process optimization,ViryaNET,service differentiation,services company differentiation Read More...
IT Service Management-A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service

hewlettpackard.com customer service   Read More...
Self Service Business Intelligence
Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical

hewlettpackard.com customer service  Ziff Davis,Ziff Davis white paper,self service BI,self service business intelligence,data repository Read More...
VSI Putting Its Service Management Feelers Out
Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic

hewlettpackard.com customer service  VSI, VServiceManagement, Vertical Solutions, aftermarket service, ERP, enterprise resource planning, post-sales service management, maintenance repair operations, MRO, field service management, FSM, industry watch, Read More...
Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

hewlettpackard.com customer service  top software service companies,top,software,service,companies,software service companies,top service companies,top software companies,top software service. Read More...

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