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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 hi tech crm


How to Choose a Hosted CRM Application for SMBs
While virtually all hosted customer relationship management (CRM) applications support sales force automation, marketing campaign management, and customer

hi tech crm  when attempting to view this white paper, please install the latest version of Adobe Reader. NetSuite CRM+ offers powerful customer relationship management (CRM) with sales force and marketing automation, built-in order management, customer service and support, incentive compensation management and analytics. Source : NetSuite Resources Related to How to Choose a Hosted CRM Application for SMBs : Small and Medium Enterprises (SMB) (Wikipedia) Customer Relationship Management(CRM) (Wikipedia) How to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » hi tech crm

i2 Technologies Lives Life In The Fast Lane


i2 Technologies is the largest and fastest growing vendor of supply chain management software with $751 million in revenue over the last twelve months and a 105% average growth rate over the last five years. Fueled by a powerful sales and marketing machine and aggressive strategies for corporate development and acquisition, i2 will maintain its lead through the end of 2000 and beyond.

hi tech crm  to the electronics and high tech industry (57%). Its low penetration into other industry segments conflicts with its stated objectives, especially in the case of automotive (see Figure 3). i2 has made a host of acquisitions over the last several years and has supplemented acquired products with those developed internally and in collaboration with partners. In response to this growth, i2 has reorganized its business units around new product categories but more needs to be done to simplify the presentation Read More

Surviving Amid "ERP Sharks" as a “Visionary Vendor for the Pragmatic User” (Part I)


Maybe just for the sake of change (or some fun), let me start this blog post as a quiz question. It could go like this: Can anyone name the mid-market incumbent manufacturing and distribution-oriented enterprise resource planning (ERP) vendor that has a global presence (through regional territory distribution centers and a global reseller network in the United States [US], Canada, Africa, Asia

hi tech crm  fun), let me start this blog post as a quiz question. It could go like this: Can anyone name the mid-market incumbent manufacturing and distribution-oriented enterprise resource planning (ERP) vendor that has a global presence (through regional territory distribution centers and a global reseller network in the United States [US], Canada, Africa, Asia-Pacific, Australia and the United Kingdom [UK]), an install base of 12,000 companies in over 60 countries, and the channel consisting of a few hundred Read More

ION Middleware-Infor’s Fastest Growth Engine


Infor, a provider of business application software serving more than 70,000 customers in over 190 countries, recently announced strong momentum for Infor ION technology. More than 900 organizations in 59 countries have reportedly purchased ION, making it the top-selling and fastest-growing product in Infor’s portfolio of industry-specialized software products. Hailed as a lightweight middleware

hi tech crm  standard XML document exchange. This open-standard document-based integration idea has been devised by Infor’s previous management garniture and nurtured by the current one (see  TEC's earlier article for more details ). More recently, ION has been spruced up to enable a modern,  consumer-inspired user experience that incorporates social, mobile, and cloud computing in existing environments, to “make software beautiful.  In addition, ION can be used to integrate Infor applications with non-Infor Read More

Netvibes MisoData-Curing the Big Data Hangover


At the recently held E2 Conference in Boston, Netvibes launched MisoData as a way to chart, automate, and compare any internal or external data and reports for real-time business insight—by simply dragging and dropping them onto an iPad, iPhone, Android, Blackberry, or desktop browser. Netvibes (now part of Dassault Systèmes) is a provider of dashboard intelligence, used by Fortune 500 brands

hi tech crm  it marinate —Make sure everything is automated, and then grow automatically—users can then watch last week’s estimates get replaced by this week’s actual numbers. MisoData syncs all chart data automatically so dashboards are always refreshed and up-to-date (“living and breathing”). Instead of running reports again and emailing Excel files back and forth, team members can simply check their dashboard from their device. Mix well and serve —Consumerization of BI. Users can drag any chart onto Read More

Get Your Sales Team Going with Mobile CRM


As you'll discover in the executive brief. get your sales teams going with mobile crm, mobile CRM lets your sales reps perform more of the activiti...

hi tech crm  ready to do the things that bring in sales anytime and anywhere? Wouldn't it be a worthwhile objective to get your salespeople booking more face time with clients, and winning more business in less time? It's all possible, if you equip your salespeople with mobile CRM. As you'll discover in the executive brief Get Your Sales Teams Going with Mobile CRM , mobile CRM lets your sales reps perform more of the activities that turn into sales—in less time. Mobile CRM means your sales reps are always ready Read More

CRM Buyers Guide


CRM, or Customer Relationship Management, is an essential tool in any modern business no matter its size. The primary purpose of CRM software is to manage all aspects of the relationship with existing and prospective customers. Get a quick start on your CRM purchase by researching the important issues and factors for your organization. This guide can help you find the right provider for your unique needs.

hi tech crm  Guide CRM, or Customer Relationship Management, is an essential tool in any modern business no matter its size. The primary purpose of CRM software is to manage all aspects of the relationship with existing and prospective customers. Get a quick start on your CRM purchase by researching the important issues and factors for your organization. This guide can help you find the right provider for your unique needs. Read More

Electronics and High-tech Components


The electronics and high-tech components industry goes through changes and innovations on just about a daily basis. Today’s advances in design become tomorrow’s new products. Throughout the industry, the underlying issue that drives profitability is time-to-market for new products. With this issue also comes the need for near-to-perfect supply chain visibly (in order to respond to changes in demand), and the need to react to price changes (in order to remain competitive).

hi tech crm  and High-tech Components The electronics and high-tech components industry goes through changes and innovations on just about a daily basis. Today’s advances in design become tomorrow’s new products. Throughout the industry, the underlying issue that drives profitability is time-to-market for new products. With this issue also comes the need for near-to-perfect supply chain visibly (in order to respond to changes in demand), and the need to react to price changes (in order to remain Read More

UBM Tech


UBM Tech provides websites, magazines, events, and research to technology professionals. UBM’s industry research brands include Pyramid Research and UBM TechInsights.

hi tech crm  Pyramid Research and UBM TechInsights. Read More

CRM and Technological Solutions: Be the Customer


In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer. Ignore him at your peril.

hi tech crm  an automated bagel cutter. His point was that I needed to put myself in the shoes of the object around which I was developing my project; namely, the bagel. It was a running joke among my non-techie friends. But its point and implications carry forward, even to this day, as I write about CRM, or, Customer Relationship Management: Be the customer as you design your CRM landscape. Be the Customer  When we think about implementing a CRM application, we tend to think about automating processes within Read More

CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge


Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding of their functional and technical requirements and second, identifying the vendors that best match their requirements. This article will focus on determining the functionality and technology required to enable business processes, and how to compare vendor offerings once those requirements have been documented.

hi tech crm  about a failed Customer Relationship Management (CRM) project. Many articles relate CRM failure to the absence and/or weakness of business objectives driving the CRM initiative. Although this is true, many projects fail due to a poor vendor selection procedure. Starting At The Beginning Of course software tools such as business applications are necessary for the vast majority of CRM initiatives, but you don't start building a house by conducting a search for tools. You begin by developing a vision of Read More

Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM


For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given equal weight and priority. In other words, no area of functionality was treated as being more important than any other.

hi tech crm  Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. SageCRM vs. Oncontact CRM Hi, I’m Larry Blitz, editor of Technology Evaluation Centers’ (TEC) Vendor Showdown series. Today's Showdown pits three leading customer relationship management (CRM) vendors’ solutions against each other in a head-to-head contest: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM . We hope you find this Read More

YOur CRM Solution in Our 2011 CRM Buyer's Guide


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hi tech crm  Here's your chance to highlight your CRM solution to more than a million sales, marketing, and finance executives with the 2011 TEC Customer Relationship Management (CRM) Buyer's Guide*. Don't miss this unique opportunity to reach our large, targeted IT audience Promoted to more than a million TEC members and newsletter subscribers—and sent to thousands of qualified companies that have evaluated CRM software on the TEC site in the last 12 months—being in the TEC CRM Buyer's Guide may be your best way Read More

Understanding New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation


Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of what areas need modification or improvement. Companies with a clear understanding of what they need from a CRM solution—as well as of what CRM means to their business—are more likely to succeed. To clinch that success, some key elements should be assessed first.

hi tech crm  Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of what areas need modification or improvement. Companies with a clear understanding of what they need from a CRM solution—as well as of what CRM means to their business—are more likely to succeed. To clinch that success, some key elements should be assessed first. Read More

C2


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